Atlantic Telecommunications Services Corp.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Although National Memorial Park is under no obligation to refund or give credit for contracts that were cancelled 5-6 years ago, I am willing to give [redacted] a credit for the full $600.00 she paid toward her contract #2540134.  I will allow this credit during the calendar year of 2016 only,...

after which she would require a subsequent credit understanding.  I do not want to obligate the company for another 5-6 years, as has passed currently.  Please have [redacted] contact me directly at ###-###-#### to facilitate her credit towards a new contract.Sincerely:Joe T[redacted]General Manager

This letter is in reference to your letter concerning cancelling your account above.  Although the terms of the contract that you entered into with National Harmony Memorial Park are clear on this issue, I am including with this letter, a refund in the amount of $542.40.  This represents...

your $650.00 paid, minus our contract fee of $95.00 and a $15.00 fee that we pay the state for each contract written at Harmony, plus interest of $2.40.  This decision is made in the interest of our customer service to our families.We appreciate you allowing us to take care of your family's needs in the past and stand ready to serve you again in the future.Sincerely,Joseph T[redacted]General Manager

Please note the enclosures representing my e-mail correspondence with [redacted]. You will note the circumstances surrounding the issue and the accepted resolution and refund reflected in these documents. For purposes of illustration, I also have included photographs of the families existing memorial...

and the memorial we are supplying.There were definitely administration errors and service issues that were exacerbated by the persistent snow last winter. We are working to get the memorial and refinishing done as soon as possible. I believe that [redacted] is satisfied with the resolutions presented.I hope this will satisfy the needs of the Revdex.com for purposes of closing this complaint.Sincerely,Joe T[redacted]General ManagerNational Harmony Memorial Park