Company Response to Revdex.com CASE #: [redacted] – [redacted] September 30, Revdex.com of New Jersey Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588-Fax: (609) 588-Email: [email protected] URL: http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, D L [redacted] Customer Service Department – Atlantic Union Van Lines
Where to begin? The move was horribleThe people who came to pick up came hours later than they originally said so I lost a whole day of work waiting for themThen they “negotiated” for how much I was supposed to tip themAND after our furniture was loaded onto the truck the full bill turned out to be times as much as the original estimateAnd that was the GOOD part of the experience!!
On the drop off end of the move, the driver showed up in the truck with no helpersSo guess who ended up actually moving our stuff into our apartment? ME and the driver – until 10PM at night (since he didn’t show up until 6PM)And I’m PAYING for this??
But the saddest thing was the amount of our belongs that were totally destroyedI’ve moved across states before and expect some amount of damageBut the ferocity of this damage was intenseTwo inch thick solid wood (NOT particle board) just SNAPPED in half! The leg of an office chair ripped off in the middle! A one inch thick wooden chest ripped in two! The metal frame of our bicycle twisted degrees!! It took real effort to destroy these belongingsI think somebody was using them for demolition practice!
I would post photos if this review web site allowed itYou would truly be amazed and wonder “how did they do THAT?”And of course that was only for the belongings that actually showed up! We had one box that never made it to our end destination at all!
For what it cost and the destruction of what was moved, we would have been better off giving away all of our stuff and just buying new at our new locationLessons learned, lessons learned …Move it yourself or don’t move it!!
Company Response to Revdex.com CASE #: [redacted] – [redacted] September 30, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546 Email: [email protected] URL:...
http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, D L[redacted] Customer Service Department – Atlantic Union Van Lines.
Poor Customer Service, they false advertise their price and then changed it without justification. They prey on seniors and the disabled asking my father for tip additionally to what the original quote was. Very unprofessional staf! Once you book your move, they disappear and nobody answers the phone. They lied about the timelines to move 3-5 days and once you buy it they tell you oopps it is 14 days. Don't do it!!! Save yourself from the hazard.
Company Response to Revdex.com CASE #: [redacted] – [redacted] ...
September 30, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546 Email: [email protected] URL: http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, D L[redacted] Customer Service Department – Atlantic Union Van Lines.
Company Response to Revdex.com CASE #: [redacted]
sans-serif;"> July 19, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate. As per contract, all Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. The charge for storage handling is $0.75 per cubic foot per storage entry, the charge for storage rent is $0.50 per cubic foot per month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule. Furthermore, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues. Please note that as of today [redacted]t records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim. The customer must understand that Atlantic Union Van Lines cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for [redacted] to better understand and validate their issues against the company. Last, our record clearly shows that “Your right and Responsibility” pamphlet was given to the customer PRIOR to her move date, as well as easy to read binding estimate cost for service. Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprises. We can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation. Very Truly, M [redacted] Customer Service Department – Atlantic Union Van Lines.
Company Response to Revdex.com CASE #: [redacted] – [redacted] September 30, Revdex.com of New Jersey Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588-Fax: (609) 588-Email: [email protected] URL: http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, D L [redacted] Customer Service Department – Atlantic Union Van Lines
Where to begin? The move was horribleThe people who came to pick up came hours later than they originally said so I lost a whole day of work waiting for themThen they “negotiated” for how much I was supposed to tip themAND after our furniture was loaded onto the truck the full bill turned out to be times as much as the original estimateAnd that was the GOOD part of the experience!!
On the drop off end of the move, the driver showed up in the truck with no helpersSo guess who ended up actually moving our stuff into our apartment? ME and the driver – until 10PM at night (since he didn’t show up until 6PM)And I’m PAYING for this??
But the saddest thing was the amount of our belongs that were totally destroyedI’ve moved across states before and expect some amount of damageBut the ferocity of this damage was intenseTwo inch thick solid wood (NOT particle board) just SNAPPED in half! The leg of an office chair ripped off in the middle! A one inch thick wooden chest ripped in two! The metal frame of our bicycle twisted degrees!! It took real effort to destroy these belongingsI think somebody was using them for demolition practice!
I would post photos if this review web site allowed itYou would truly be amazed and wonder “how did they do THAT?”And of course that was only for the belongings that actually showed up! We had one box that never made it to our end destination at all!
For what it cost and the destruction of what was moved, we would have been better off giving away all of our stuff and just buying new at our new locationLessons learned, lessons learned …Move it yourself or don’t move it!!
Company Response to Revdex.com CASE #: [redacted] – [redacted] September 30, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546 Email: [email protected] URL:...
http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, D L[redacted] Customer Service Department – Atlantic Union Van Lines.
Poor Customer Service, they false advertise their price and then changed it without justification. They prey on seniors and the disabled asking my father for tip additionally to what the original quote was. Very unprofessional staf
! Once you book your move, they disappear and nobody answers the phone. They lied about the timelines to move 3-5 days and once you buy it they tell you oopps it is 14 days. Don't do it!!! Save yourself from the hazard.
Company Response to Revdex.com CASE #: [redacted] – [redacted] ...
September 30, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546 Email: [email protected] URL: http://www.newjersey.Revdex.com.org Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, D L[redacted] Customer Service Department – Atlantic Union Van Lines.
Company Response to Revdex.com CASE #: [redacted]
sans-serif;"> July 19, 2016 Revdex.com of New Jersey 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690 Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Revdex.com CASE #: [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate. As per contract, all Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. The charge for storage handling is $0.75 per cubic foot per storage entry, the charge for storage rent is $0.50 per cubic foot per month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule. Furthermore, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues. Please note that as of today [redacted]t records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim. The customer must understand that Atlantic Union Van Lines cannot validate/process any of their complaints unless the customer is willing to cooperate and provide the basic required information for [redacted] to better understand and validate their issues against the company. Last, our record clearly shows that “Your right and Responsibility” pamphlet was given to the customer PRIOR to her move date, as well as easy to read binding estimate cost for service. Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprises. We can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation. Very Truly, M [redacted] Customer Service Department – Atlantic Union Van Lines.