Atlantic x Technical Solutions

Initial Business Response /* (1000, 6, 2017/04/21) */
For ease I will respond to the issues in bullet form.
1. The processor payed for was an Core I5 5000 (5350) 5th generation processor, this processor was not available and the customer was concerned about time, so it was substituted with the...

latest Core I5 7000 (7400) 7th generation processor, which is a much more expensive and faster processor. Details on this equipment, including benchmarks, can be found online.
2. The customer was informed that his operating system was no longer supported by the software manufacturer and would need to be upgraded before the parts were ordered and any money was taken.
3. This customer has been barred from the store permanently for the following reasons:
- Illegally obtained software
- Illegally downloaded software
- pirated materials
- Illegal VPN software
The customer was provided with a bar notice in writing.
4. The customer was not charged for any labor and was provided with initialed notice of completion of work.
For the above reasons, no refund will be issued.
Initial Consumer Rebuttal /* (3000, 8, 2017/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will answer in four steps
1 The processor he installed retails for [redacted]( USd )
not [redacted](CAD)& is not powerful enough for my needs.
2 I was never informed of that fact & he had 9 months or so to TELL ME.& I am stuck with a [redacted] monitor because he didn't inform me.
3to my knowledge there is no truth to any of THIS!!!!
4 WHAT DO YOU CHARGE FOR RUINING someones computer!Giving him a false invoice & try and ruin his reputation as well!