Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was after a review our invoice statements we realized we never received the $that was agreed uponBeyond that I, [redacted] ***, had never received a phone call from Fence Masters in regards to a time that he would be coming to our home to work on our fenceDuring the time he was building the fence, he would frequently come by unannounced so this seems to be a trendI am an American citizen and my English is easy to understandUsing my husbands accent, which isn't a problem for most people, is not an excuse for failing to communicate with usFurthermore, the statement written by Fence Masters did not propose any plans of action beyond gaining access to my property and is written as an excuse rather than a plan to handle our complaintThe truck that we sold to him was under an agreed amount of $1,as he admits in his statementWe have an invoice showing the $he paid to us in cash however, the remaining $was not taken off our bill In my original complaint I simply asked for the $we are owed and compensation for a different company to come and finally finish the project ( Estimations and bill to be used as proof)I will continue to standby my original request Regards, [redacted] ***
To whom it may concern, I am not using any one's accent as an excuse for miscommunicationI apologize for any perceived referenceAll of the last attempts to resolve this problem ended each time with Mr not willing to engage in any other dialogue other than that I had already agreed to repay the $ he believed I was overpaidI had agreed to review the payment record to see if it showed a overpaymentHe kept insisting that I admit to agreeing to the overpayment and would not speak to anything elseI asked several times to speak with his wife but he would not communicate to me clearly as to if I could expect thatThe last time I spoke with Mrswas when I paid her the $for the truck and we agreed to credit their bill with the remaining $payment balanceI believe this is where the confusion startedMr was not present during this conversationI have not spoken to her since thenI could not address the problem with the gate with Mreach time I attempted as he would get more upset regarding his insistence that I admit to agreeing to the overpaymentI also tried to ask him if he could review his bank withdrawals to see if his daily limit of $coincited with the payment totalIf I could have spoken to Mrswe would have resolved this one way or anotherI have always conducted myself with the believe the customer is always rightI would not disrespect their opinions or requestsIt was difficult to communicate with Mr because he was getting more irate each time we spokeIf after I spoke to her she still believed I was overpaid and would not meet me half way as a compromise I would have agreed to pay the amount they believe I was overpaidI was very uncomfortable with the inference from Mrthat I intentionally overcharged him and I never felt as though he acknowledged thisAt this point I will agree to pay $if I have the opportunity to finish the jobThis means correcting the trajectory of the gate when closing, and any other concerns they may havethank you, sincerely***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was after a review our invoice statements we realized we never received the $that was agreed uponBeyond that I, [redacted] ***, had never received a phone call from Fence Masters in regards to a time that he would be coming to our home to work on our fenceDuring the time he was building the fence, he would frequently come by unannounced so this seems to be a trendI am an American citizen and my English is easy to understandUsing my husbands accent, which isn't a problem for most people, is not an excuse for failing to communicate with usFurthermore, the statement written by Fence Masters did not propose any plans of action beyond gaining access to my property and is written as an excuse rather than a plan to handle our complaintThe truck that we sold to him was under an agreed amount of $1,as he admits in his statementWe have an invoice showing the $he paid to us in cash however, the remaining $was not taken off our bill In my original complaint I simply asked for the $we are owed and compensation for a different company to come and finally finish the project ( Estimations and bill to be used as proof)I will continue to standby my original request Regards, [redacted] ***
To whom it may concern, I am not using any one's accent as an excuse for miscommunicationI apologize for any perceived referenceAll of the last attempts to resolve this problem ended each time with Mr not willing to engage in any other dialogue other than that I had already agreed to repay the $ he believed I was overpaidI had agreed to review the payment record to see if it showed a overpaymentHe kept insisting that I admit to agreeing to the overpayment and would not speak to anything elseI asked several times to speak with his wife but he would not communicate to me clearly as to if I could expect thatThe last time I spoke with Mrswas when I paid her the $for the truck and we agreed to credit their bill with the remaining $payment balanceI believe this is where the confusion startedMr was not present during this conversationI have not spoken to her since thenI could not address the problem with the gate with Mreach time I attempted as he would get more upset regarding his insistence that I admit to agreeing to the overpaymentI also tried to ask him if he could review his bank withdrawals to see if his daily limit of $coincited with the payment totalIf I could have spoken to Mrswe would have resolved this one way or anotherI have always conducted myself with the believe the customer is always rightI would not disrespect their opinions or requestsIt was difficult to communicate with Mr because he was getting more irate each time we spokeIf after I spoke to her she still believed I was overpaid and would not meet me half way as a compromise I would have agreed to pay the amount they believe I was overpaidI was very uncomfortable with the inference from Mrthat I intentionally overcharged him and I never felt as though he acknowledged thisAt this point I will agree to pay $if I have the opportunity to finish the jobThis means correcting the trajectory of the gate when closing, and any other concerns they may havethank you, sincerely***