Atlantis Pools, Inc.

Atlantis Pools Inc installed an aboveground pool for ** & *** *** on 07/09/When they came into our store and put the deposit down on the swimming pool, they saw the ladder they were getting and agreed to the standard unit that was installed on the pool originallyThe pool was installed
and a couple of days later, they called and talked to Travis about getting a different ladderAt that point they decided, they wanted a more sturdy and wider ladderWhile speaking to Travis, Travis informed them that he would have to research and check what ladders would accommodate their needsThey discussed it and he told them he had to custom order the ladder due to it not being in stockHe went on to order it through distributionDistribution had to order it from the manufacturer due to it being a non-stocking itemThe ladder took longer to get into the distribution center then they had expectedThe day it was delivered into the distribution center, we had a special delivery of just the ladder, delivered into our officeIt was received on Thursday 7/23/at approximately 5:pmBy am the following day, the ladder was on site and being installed on 7/24/We were only instructing the homeowner of what we were being told through distribution through out the processSince then, we have also went out and put the filter back together for the homeowners when they took it apart and could not figure it out at no cost to themThis situation has already been resolved by the time I even received anything about this. Thanks,Bill R*** Pres.Atlantis Pools Inc.###-###-####

Atlantis Pools Inc installed an aboveground pool for ** & [redacted] on 07/09/15. When they came into our store and put the deposit down on the swimming pool, they saw the ladder they were getting and agreed to the standard unit that was installed on the...

pool originally. The pool was installed and a couple of days later, they called and talked to Travis about getting a different ladder. At that point they decided, they wanted a more sturdy and wider ladder. While speaking to Travis, Travis informed them that he would have to research and check what ladders would accommodate their needs. They discussed it and he told them he had to custom order the ladder due to it not being in stock. He went on to order it through distribution. Distribution had to order it from the manufacturer due to it being a non-stocking item. The ladder took longer to get into the distribution center then they had expected. The day it was delivered into the distribution center, we had a special delivery of just the ladder, delivered into our office. It was received on Thursday 7/23/15 at approximately 5:30 pm. By 8 am the following day, the ladder was on site and being installed on 7/24/15. We were only instructing the homeowner of what we were being told through distribution through out the process. Since then, we have also went out and put the filter back together for the homeowners when they took it apart and could not figure it out at no cost to them. This situation has already been resolved by the time I even received anything about this. Thanks,Bill R[redacted] Pres.Atlantis Pools Inc.###-###-####