Atlas Benefit Solutions, LLC

CASE# [redacted] Our records indicate this customer purchased a discount medical plan on 5/23/from a company that uses our billing and product platformAtlas Benefits is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Atlas Benefits in no way allows or condones our third party companies to misrepresent any services or products they sellIn addition every customer must go through a third party verification serviceDuring the verification process, the customer is told that the discount products are not ACA compliant and that they are strictly a discount service and that there is no “coverage” for any of the discount productsDiscount health products are sold as an ancillary benefit to the customer, usually to supplement an insurance plan the customer already has in place Atlas Benefits always strives for the complete satisfaction of each customerTo that end, Ms Isaacs has been fully refunded and the recurring subscription has been canceled

Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ Contact Name and Title: [redacted] , HR Mngr Contact Phone: XXX-XXX-XXXX Contact Email: **@atlas-benefits.com CASE# XXXXXXXX [redacted] , [redacted] Circle Oakland, ca XXXXX Atlas Benefits takes customer service seriously whether they are an existing customer, an interested prospect or even an unknown party After thorough research into this complaint, we could not find any active account using the name, phone number, email or the physical address provided by Mr [redacted] However we did find one (1) incoming call from the (XXX) XXX-XXXX numberWe have put both numbers provided by the complainant on our DNC list We reached out to the marketing companies purchase leads from and they found one (1) outbound callThis call originated from the marketers office because the complainant entered their contact information online and had requested a health insurance quoteThe numbers provided by Mr [redacted] were already on the company DNC list at the time of our inquiry If the complainant continues to receive calls, it is not from our company or any of the marketing companies we use

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: **@atlas-benefits.com CASE# XXXXXXXX [redacted] , [redacted] Dr Apt F [redacted] MD XXXXX Our records indicate this customer purchased a discount medical plan on 10/30/Atlas Benefit Insurance Solutions is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Atlas Benefit Insurance Solutions maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes [redacted] called our customer service department and received his prorated refund of $as he agreed to in the third party verification recording Atlas Benefit Insurance Solutions always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed him that he received the remainder of his initial purchase of $($72.66) his checking account ending in on 12-01- Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/11) */ This is to say that the Business did everything in their power to refund me and I am satisfied with the resultsThank you for the interest you showed [redacted]

CASE# [redacted] , [redacted] Our records indicate this customer purchased a discount medical plan on 2-20-from a separate company that contracts with usAtlas Benefits is a multi-service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Atlas Benefits maintains a strict cancellation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Atlas Benefits always strives for the complete satisfaction of each customerAfter reviewing this complaint, it appears that the only product charged through Atlas Benefits was a discount product and the full amount of $was refundedMs [redacted] indicated in her complaint that there was another product that she needs a refund for Atlas Benefits does not have access to each individual company that uses our servicesWe cannot refund charges that did not occur using our payment gateway

Revdex.com: I emailed the business and they refunded my money? No further action necessary? Thanks***

CASE# [redacted] Our records indicate this customer purchased a discount medical plan on 09-01-from a separate company that contracts with usAtlas Benefits is a full service insurance product company and maintains the billing and customer service departments for many outside companies Each company we contract with is required to strictly follow our sales and verification procedures outlined below Atlas Benefits maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Atlas Benefits always strives for the complete satisfaction of each customerTo that end, we have issued a complete refund of $credited to the credit card on file

Revdex.com: I emailed the business and they refunded my money No further action necessary Thanks***

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: **@atlas-benefits.com CASE# XXXXXXXX [redacted] , [redacted] Dr Apt D Union, NJ XXXXX Our records indicate this customer purchased a discount medical plan from Atlas Benefit Insurance Solutions, LLC on 12/30/under the name of [redacted] Atlas Benefit Insurance Solutions is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below Atlas Benefit Insurance Solutions maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes Ms [redacted] called our customer service department on XX-XX-XXXX to request a cancellationThe product was canceled by [redacted] (IP 96.225.42.250) through or web based cancel serviceThere a full refund of the product of $ Atlas Benefit Insurance Solutions always strives for the complete satisfaction of each customerTo that end, we have called the customer and expressed our concern that she did not understand the product she was purchasingAfter speaking with her, we have determined that a refund of the $enrollment fee should be credited to her accountThe credit was issued 02/10/to the customer's credit card ending in ***

Initial Business Response /* (1000, 5, 2016/04/08) */
Contact Name and Title: *** ***, HR Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
***, ***
*** *** Circle
Oakland, ca XXXXX
Atlas Benefits takes customer service seriously whether
they are an existing customer, an interested prospect or even an unknown party
After thorough research into this complaint, we could not find any active account using the name, phone number, email or the physical address provided by Mr ***However we did find one (1) incoming call from the (XXX) XXX-XXXX numberWe have put both numbers provided by the complainant on our DNC list
We reached out to the marketing companies purchase leads from and they found one (1) outbound callThis call originated from the marketers office because the complainant entered their contact information online and had requested a health insurance quoteThe numbers provided by Mr*** were already on the company DNC list at the time of our inquiry
If the complainant continues to receive calls, it is not from our company or any of the marketing companies we use

This customer bought two products from our companyOne product was a short term insurance productThe second product was a discount health productIt is very clear at the time of purchase that two (2) products are going to be billed separatelyThe customer MUST, on a recorded line , agree to two
(2) separate purchases each being charged separatelyIn addition, each customer must also verbally agree that the products must be canceled separatelyThis is because the two products are controlled by different companies and there is no way to cancel them both except by canceling them individually.If our company was to refund every person that didn't write down the conditions of the sale, or forgot that they must be canceled separately, we would not be able to conduct business in a profitable mannerIt is not our responsibility to continuously monitor each record to ensure that every customer is canceling both products at the same timeIn addition, many customers cancel the short term medical product and keep the discount product as the discount product can be used in conjunction with any health insurance plan.We feel it is unreasonable to refund money to a customer that did not follow the agreed upon conditions.All products for this customer have been canceled and no recurring charges will be made on his account.

CASE# ***
Our records indicate this customer purchased a discount
medical plan on 08/30/from a separate company that contracts with usAtlas
Benefits is a full service insurance
product company and maintains the billing and customer service departments for
many outside
companiesEach company we contract with is required to strictly
follow our sales and verification procedures outlined below
Atlas Benefits maintains a strict cancelation and refund
policy with each product sold and it clearly outlined to the customer in each
recorded verification procedureTo maintain good customer service and a high
level of quality control, each customer is transferred to a 3rd
party verification agent at the end of the sales callDuring this 3rd
party verification process each customer is made aware of all products
purchased including the price of each product individually, any enrollment fees
applicable, the cancellation period within which the customer is eligible for a
pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll
free customer service phone number that is fully staffed with an average wait
time of less than minutes
Atlas Benefits always strives for the complete satisfaction
of each customerTo that end, we have issued a full refund of $by
check

Initial Business Response /* (1000, 6, 2015/09/14) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@atlas-benefits.com
The customer called to request a cancel form on 8-11-2015, however we don't have record that it was returned
When the
customer called back on 9-14-our CSR canceled the product and gave him a credit for the September charge
After looking into this case I further credited the customer back the August charge as the customer clearly stated he had acquired insurance through his employer on 8-11-
In addition, the customer receives a pro-rated credit for canceling with in the first days
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms because it is what could only be deemed fair by both parties

CASE# ***Our records indicate this customer purchased a discount medical plan on 08/21/Atlas Benefits maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer
service and a high level of quality control, each customer is transferred to a 3rdparty verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers.To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes.No refunds can be issued to a customer unless they have first canceled the productThis member canceled the product on 9/5/We make sure to let each customer know that it may take 3-business days for the credit to be reflected in their accountThe customer was refunded both the first month’s premium and the enroll fee on 9/11/at 10:AM PST.As this refund was processed within the 3-business day period, Atlas cannot be held responsible for any overdraft fees that may have been charged by the bankAtlas Benefits always strives for the complete satisfaction of each customer so we regret that this customer had any issues at all connecting with our customer service team as most of the responses we get from customers are positive when dealing with our company

Initial Business Response /* (1000, 5, 2015/12/01) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXXXXXXXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
***, ***
*** *** Dr Apt F
*** MD XXXXX
Our records indicate this customer purchased a
discount medical plan on 10/30/Atlas Benefit Insurance Solutions is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Atlas Benefit Insurance Solutions maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
*** *** called our customer service department and received his prorated refund of $as he agreed to in the third party verification recording
Atlas Benefit Insurance Solutions always strives for the complete satisfaction of each customerTo that end, we have called the customer and informed him that he received the remainder of his initial purchase of $($72.66) his checking account ending in on 12-01-
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
This is to say that the Business did everything in their power to refund me and I am satisfied with the resultsThank you for the interest you showed
*** ***

CASE# 1***
Our records indicate this customer purchased a discount
medical plan on 5/23/from a company that uses our billing and product
platformAtlas Benefits is a full service insurance product company and maintains
the billing and customer service departments for many outside
companiesEach
company we contract with is required to strictly follow our sales and
verification procedures outlined below
Atlas Benefits in no way allows or condones our third party
companies to misrepresent any services or products they sellIn addition every
customer must go through a third party verification serviceDuring the
verification process, the customer is told that the discount products are not
ACA compliant and that they are strictly a discount service and that there is
no “coverage” for any of the discount productsDiscount health products are
sold as an ancillary benefit to the customer, usually to supplement an
insurance plan the customer already has in place
Atlas Benefits always strives for the complete satisfaction
of each customerTo that end, Ms Isaacs has been fully refunded and the recurring
subscription has been canceled

CASE# ***
Our records indicate this customer purchased a discount
medical plan on 09-01-from a separate company that contracts with usAtlas
Benefits is a full service insurance product company and maintains the billing
and customer service departments for many outside companies
Each company we
contract with is required to strictly follow our sales and verification
procedures outlined below
Atlas Benefits maintains a strict cancelation and refund policy
with each product sold and it clearly outlined to the customer in each recorded
verification procedureTo maintain good customer service and a high level of
quality control, each customer is transferred to a 3rd party
verification agent at the end of the sales callDuring this 3rd
party verification process each customer is made aware of all products
purchased including the price of each product individually, any enrollment fees
applicable, the cancellation period within which the customer is eligible for a
pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll
free customer service phone number that is fully staffed with an average wait
time of less than minutes
Atlas Benefits always strives for the complete satisfaction
of each customerTo that end, we have issued a complete refund of $credited
to the credit card on file

Revdex.com:
I emailed the business and they refunded my money? No further action necessary? Thanks***

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXXXXXXXXX
Contact Email: **@atlas-benefits.com
CASE# XXXXXXXX
***, ***
*** *** Dr Apt D
Union, NJ XXXXX
Our records indicate this customer purchased a discount
medical plan from Atlas Benefit Insurance Solutions, LLC on 12/30/under the name of *** ***Atlas Benefit Insurance Solutions is a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
Atlas Benefit Insurance Solutions maintains a strict cancelation and refund policy with each product sold and it is clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a 3rd party verification agent at the end of the sales callDuring this 3rd party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll free customer service phone number that is fully staffed with an average wait time of less than minutes
Ms *** called our customer service department on XX-XX-XXXX to request a cancellationThe product was canceled by *** *** (IP 96.225.42.250) through or web based cancel serviceThere a full refund of the product of $
Atlas Benefit Insurance Solutions always strives for the complete satisfaction of each customerTo that end, we have called the customer and expressed our concern that she did not understand the product she was purchasingAfter speaking with her, we have determined that a refund of the $enrollment fee should be credited to her accountThe credit was issued 02/10/to the customer's credit card ending in ***

CASE# ***
***, ***
Our records indicate this customer purchased a discount
medical plan on 2-20-from a separate company that contracts with usAtlas
Benefits is a multi-service insurance product company and maintains the billing
and customer service departments for many
outside companiesEach company we
contract with is required to strictly follow our sales and verification
procedures outlined below
Atlas Benefits maintains a strict cancellation and refund
policy with each product sold and it is clearly outlined to the customer in
each recorded verification procedureTo maintain good customer service and a
high level of quality control, each customer is transferred to a 3rd
party verification agent at the end of the sales callDuring this 3rd
party verification process each customer is made aware of all products
purchased including the price of each product individually, any enrollment fees
applicable, the cancellation period within which the customer is eligible for a
pro-rated refund, and all customer service phone numbers
To better serve our existing customers we maintain a toll
free customer service phone number that is fully staffed with an average wait
time of less than minutes
Atlas Benefits always strives for the complete satisfaction
of each customerAfter reviewing this complaint, it appears that the only
product charged through Atlas Benefits was a discount product and the full amount
of $was refundedMs *** indicated in her complaint that there was
another product that she needs a refund for? Atlas Benefits does not have access to each
individual company that uses our servicesWe cannot refund charges that did
not occur using our payment gateway