Atlas Car Wash & Detail

This customer came to me after the wash was complete and he had approved all the work done to his truck and told me about his side moulding on his truck, I went to see it  and we discussed going over the cameras to see the condition BEFORE he was let into the tunnel after passing by our...

inspection sticks (attached pictures of damage prior to entering our wash), he viewed the cameras with me and said he'd only owned the truck for 2 weeks and hadn't noticed the cracks before but agreed he could clearly see them prior to entering. He then asked to take his own pictures of our camera pictures of the condition because his dad was going to "KILL HIM" because he had only just got the truck. I apologized said yes parents can be tricky and if he wanted to come view the cameras himself to see he was welcome to and I would gladly pull it up to show him. I did point him to our liability signs (also attached for reference) and pointed to the parts where unfortunatly we don't cover prior damage, moulding or trim, older than 5 years old and encouraged him to take a picture for his dad. He then stated upon leaving that "hopefully my dad doesn't KILL me for this , but I will show him. I then receive an email and a call from what I'm assuming his father threatening a lawyer and to call the Revdex.com if we don't pay for it! I politely stated that "your son took all the pictures of our liabilty waivers that are HUGE and visible for all to see along with the before pictures. I also told the father that the son had already emailed me stating he knew there was a crack in the moulding (attached the email from the son stating he knew there was a crack), but decided to go through at the chance that something more could happen.    This customer came in and purchased a 25.00 wash and was offered mud removal for the extra fee but declined to take it, in the initial email lfrom him he said that he JUST wasn't happy that his truck had MUD still on it. Nothing about the quality of work performed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Could you please advise the Atlas Car Wash of my address, that being:[redacted]
[redacted]
[redacted]Also, it appears that the Atlas Car Wash is sincerely apologetic for this mishap.  I am not out to get anyone and would appreciate it if you did not post this Complaint on your website.  I appreciate the intervention of the Revdex.com and would like to allow Atlas to resolve this issue without any negative comment being posted.
Sincerely,
[redacted]