To whom it may concern:In regards to the complaint filed by [redacted] and [redacted] we understand there frustration with the insurance company and the deficit regarding the vehicle after the vehicle had a fire in the trunk Obviously from a dealer standpoint we can only be of so much assistanceThe customer at time of purchase did not have enough money to insure the car separately from the loan with a insurance company such as allstate or progressive to allow for substantially better coverage In order to purchase the vehicle they needed to have a state minimum legal requirement which although is significantly cheaper, in instances of a claim as everyone has seen on TV a cheaper insurance plan almost never works out for the better We sympathize with the customer regarding the loan deficit but in no way feel responsible for the shortcoming regarding the settlement with the insurance company Lesson learned is that better coverage may be more expensive but if needed better coverage goes a long ways[redacted] ***Owner
of Complaint # [redacted] HI [redacted] here is our response to the complaint.East Side auto tries to do the very best it can in getting higher mileage vehicles ready for saleThe customer had driven the Toyota 4Runner twice prior to purchasing the vehicleAs with all vehicles we strongly recommended to the customer to get a warranty as vehicle break downs and especially on foreign vehiclerepairs are very costlyThis vehicle had higher miles over 155,at time of saleThe customer was shown the warranty and explainedthat it covered many different items that typically break downThe customer as they state in there email declined the warranty because they felt that the vehicle had driven so well they didn't need one and they also didn't want to pay the extra money as they felt even if there were breakdowns they would just take care of themWe stated to the customer we do not warrantyour vehicles that is why we offer warranties,and that all vehicles are sold "as-is" as written on their purchase agreement which they have a signed copy ofIn regards to the speed sensor issue the customer did call the next day and we said we would try and help diagnose and fix the problem as a gesture of good faith as even though our automobiles are sold as is we do not want bad customer service for something happening so soonThe customer brought the vehicle up to us and at the time the traction control check enginelight was intermittentWe test drove the vehicle and scanned the vehicle trying to determine the code and expressed to the customer we were doing our best but if the light is not on and we cannot get a code we cannot diagnose the issueAfter showing the customer our scanners and the customer acknowledging that the light was not on we said we would work with them to try and diagnose and fix the issueWe stayed in contact and eventually set up another appointment as they state in their emailThe light after weeks was still intermittent so we tried cleaning the connectors for the speed sensors as we felt it must be a bad contactWe again apologized to the customer that we could not diagnose the problem as it was not a constant issue and we would do what we could to help themAs stated in the email we wanted to help the customer so much that even though the vehicle was sold "as-is" we agreed to pay for the diagnosisfrom [redacted] Toyota for the speed sensor as the check engine and traction code weredriving us and the customer nuts [redacted] also could not initially confirm which speed sensor was causing the issue and told they could not help them at this timeeverything was working fine[redacted] at this time also did not mention any concern regarding the later failed head gasket issue which is usually very apparent due to white billowingsmoke and/or rough idle due to misfire.Once thecheck engine light/traction control light wasconstant we wanted this issue taken care of as the customer had no other complaints and had said to us the vehicle had driven great outside of this.After the diagnosis was determined at [redacted] as to which sensor they expressed concern as to the catalytic converters being rusty and the steering shaft having wearWe explained to the customer these items were obviously originally but the catalytic converters were working as no engine codes were showing at any time in the past month by our scanners, autozones scanners or [redacted] 's scanners and that for 155,miles yes the exterior of the catalytic converter is going to be rustyThe intermediate steering shaft also although showing wear had no signs of damage that would cause unsafe conditions and also was never a concern of the customer until it was brought up by [redacted] We reminded the customer the vehicle has 155,thousand miles, yes stuff has wear there is nothing you can doIf you want everything brand new then people buy new vehiclesAlmost a month later and over 1,miles on the vehicle the customer called again and stated that during an oil change not at the dealershiphe had been told that it looked like the head gasket had started leaking internallyWe told the customer we just could not believe it as the vehicle had ran great and outside of the speed sensor issue which even the Toyota dealership could not initially diagnose there were no other issuesThe customer took back the vehicle again to [redacted] and at which time they did confirm the head gaskets on both sides had started leaking.We told the customer unless due to abuse it is extremely rare that both sides of an engine will have head gasket issues at the same time and that the vehicle left the lot running greatSensors can go bad at any time as many people know and was seen with this vehicle for the speed sensor in which we tried our best to help even going above and beyond and paying for the Toyota dealership to try and diagnose this vehicleWe told the customer that we could not cover the bill for the head gaskets approximately $as we felt it was a driver abuse issue that a vehicle drove 155,miles without this typeof issue andwithin daysof ownership both head gaskets are mysteriously blown after a younger driver was driving the vehicleWe also stated that had the customer purchased a warranty these repairs would have been covered and we would not be having these conversationsWe feel we have done the best we could and went above and beyond what we had to for good faith but as some point the customer needs to take some sort of personal responsibility as unpleasant as it isWe wish situations like this never happened but unfortunately vehicles breakdown sometimes cheap repairs in this case a costly repairWe will offer to contribute tothe cost to repair the speed sensor which was $As previously stated we wanted to show good faith from day and have tried to work with the customer on this vehicle as best we can.ManagementEast Side Auto Sales
Hello [redacted] . Can you please attach this correspondence to Jordan's file? Also....please note; all along East Side Auto Sales is referring to this vehicle as having 155,000+ miles on it. The vehicle right now has 136,913 miles on it and this is with us taking the vehicle to and from East Side Auto Sales a total of THREE times (which is about 300 miles total for all three trips), plus we know that after we looked at the vehicle at East Side Auto Sales the last time and test drove it and advised that we wanted to purchase that vehicle; quite a few additional miles had been put on the 4Runner from that time, until the time we purchased it and took it home. This is the reason why we are not happy with ESAS telling us now that they MAYBE would pay for the sensor replacement now; which is a VERY SMALL part of what we've needed to put into this vehicle, JUST TO BE ABLE TO DRIVE IT! Thank you for all of your assistance. It is very much appreciated.~Karen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry that I did not get it contact with you by the time posted, I wasincarcerated and had no access to an computer to check my e-mail.Eastside Auto is totally dishonest, they never discussed with me aboutadditional insurance, only thing that was dicussed was that ourinsurance would be included in our car payment for the next months ,and once completed if we want to remain with our present insurance wecan, or find another insurance company, which we never finished thispolicy in it's entirety due to the defective vehicle we was soldIthink that Eastside Auto should own up to their responsibility ofselling an defective vehicle and compensate us with another vehicle orrefund a percentage of our money , and pay ***lake the remainingbalance that is due
Regards,
*** ***
To whom it may concern:In regards to the complaint filed by [redacted] and [redacted] we understand there frustration with the insurance company and the deficit regarding the vehicle after the vehicle had a fire in the trunk. Obviously from a dealer standpoint we can only be of so much...
assistance.. The customer at time of purchase did not have enough money to insure the car separately from the loan with a insurance company such as allstate or progressive to allow for substantially better coverage .. In order to purchase the vehicle they needed to have a state minimum legal requirement which although is significantly cheaper, in instances of a claim as everyone has seen on TV a cheaper insurance plan almost never works out for the better. We sympathize with the customer regarding the loan deficit but in no way feel responsible for the shortcoming regarding the settlement with the insurance company. Lesson learned is that better coverage may be more expensive but if needed better coverage goes a long ways.[redacted]Owner
17 of 121 Complaint # [redacted]HI [redacted] here is our response to the complaint.East Side auto tries to do the very best it can in getting higher mileage vehicles ready for sale. The customer had driven the 2005 Toyota 4Runner twice prior to purchasing the vehicle. As...
with all vehicles we strongly recommended to the customer to get a warranty as vehicle break downs and especially on foreign vehiclerepairs are very costly. This vehicle had higher miles over 155,000 at time of sale. The customer was shown the warranty and explainedthat it covered many different items that typically break down. The customer as they state in there email declined the warranty because they felt that the vehicle had driven so well they didn't need one and they also didn't want to pay the extra money as they felt even if there were breakdowns they would just take care of them. We stated to the customer we do not warrantyour vehicles that is why we offer warranties,and that all vehicles are sold "as-is" as written on their purchase agreement which they have a signed copy of. In regards to the speed sensor issue the customer did call the next day and we said we would try and help diagnose and fix the problem as a gesture of good faith as even though our automobiles are sold as is we do not want bad customer service for something happening so soon.. The customer brought the vehicle up to us and at the time the traction control check enginelight was intermittent. We test drove the vehicle and scanned the vehicle trying to determine the code and expressed to the customer we were doing our best but if the light is not on and we cannot get a code we cannot diagnose the issue. After showing the customer our scanners and the customer acknowledging that the light was not on we said we would work with them to try and diagnose and fix the issue. We stayed in contact and eventually set up another appointment as they state in their email. The light after 2.5 weeks was still intermittent so we tried cleaning the connectors for the speed sensors as we felt it must be a bad contact. We again apologized to the customer that we could not diagnose the problem as it was not a constant issue and we would do what we could to help them. As stated in the email we wanted to help the customer so much that even though the vehicle was sold "as-is" we agreed to pay for the diagnosisfrom[redacted] Toyota for the speed sensor as the check engine and traction code weredriving us and the customer nuts. [redacted] also could not initially confirm which speed sensor was causing the issue and told they could not help them at this timeeverything was working fine.[redacted] at this time also did not mention any concern regarding the later failed head gasket issue which is usually very apparent due to white billowingsmoke and/or rough idle due to misfire.Once thecheck engine light/traction control light wasconstant we wanted this issue taken care of as the customer had no other complaints and had said to us the vehicle had driven great outside of this.After the diagnosis was determined at [redacted] as to which sensor they expressed concern as to the catalytic converters being rusty and the steering shaft having wear. We explained to the customer these items were obviously originally but the catalytic converters were working as no engine codes were showing at any time in the past month by our scanners, autozones scanners or [redacted]'s scanners and that for 155,000 miles yes the exterior of the catalytic converter is going to be rusty. The intermediate steering shaft also although showing wear had no signs of damage that would cause unsafe conditions and also was never a concern of the customer until it was brought up by [redacted]. We reminded the customer the vehicle has 155,000 thousand miles, yes stuff has wear there is nothing you can do. If you want everything brand new then people buy new vehicles. Almost a month later and over 1,000 miles on the vehicle the customer called again and stated that during an oil change not at the dealershiphe had been told that it looked like the head gasket had started leaking internally. We told the customer we just could not believe it as the vehicle had ran great and outside of the speed sensor issue which even the Toyota dealership could not initially diagnose there were no other issues. The customer took back the vehicle again to [redacted] and at which time they did confirm the head gaskets on both sides had started leaking.We told the customer unless due to abuse it is extremely rare that both sides of an engine will have head gasket issues at the same time and that the vehicle left the lot running great. Sensors can go bad at any time as many people know and was seen with this vehicle for the speed sensor in which we tried our best to help even going above and beyond and paying for the Toyota dealership to try and diagnose this vehicle. We told the customer that we could not cover the bill for the head gaskets approximately $2500 as we felt it was a driver abuse issue that a vehicle drove 155,000 miles without this typeof issue andwithin 30 daysof ownership both head gaskets are mysteriously blown after a younger driver was driving the vehicle. We also stated that had the customer purchased a warranty these repairs would have been covered and we would not be having these conversations. We feel we have done the best we could and went above and beyond what we had to for good faith but as some point the customer needs to take some sort of personal responsibility as unpleasant as it is. We wish situations like this never happened but unfortunately vehicles breakdown sometimes cheap repairs in this case a costly repair. We will offer to contribute tothe cost to repair the speed sensor which was $450. As previously stated we wanted to show good faith from day 1 and have tried to work with the customer on this vehicle as best we can.ManagementEast Side Auto Sales.
Hello [redacted]. Can you please attach this correspondence to Jordan's file? Also....please note; all along East Side Auto Sales is referring to this vehicle as having 155,000+ miles on it. The vehicle right now has 136,913 miles on it and this is with us taking the vehicle to and from East Side Auto Sales a total of THREE times (which is about 300 miles total for all three trips), plus we know that after we looked at the vehicle at East Side Auto Sales the last time and test drove it and advised that we wanted to purchase that vehicle; quite a few additional miles had been put on the 4Runner from that time, until the time we purchased it and took it home. This is the reason why we are not happy with ESAS telling us now that they MAYBE would pay for the sensor replacement now; which is a VERY SMALL part of what we've needed to put into this vehicle, JUST TO BE ABLE TO DRIVE IT! Thank you for all of your assistance. It is very much appreciated.~Karen
To whom it may concern:In regards to the complaint filed by [redacted] and [redacted] we understand there frustration with the insurance company and the deficit regarding the vehicle after the vehicle had a fire in the trunk Obviously from a dealer standpoint we can only be of so much assistanceThe customer at time of purchase did not have enough money to insure the car separately from the loan with a insurance company such as allstate or progressive to allow for substantially better coverage In order to purchase the vehicle they needed to have a state minimum legal requirement which although is significantly cheaper, in instances of a claim as everyone has seen on TV a cheaper insurance plan almost never works out for the better We sympathize with the customer regarding the loan deficit but in no way feel responsible for the shortcoming regarding the settlement with the insurance company Lesson learned is that better coverage may be more expensive but if needed better coverage goes a long ways[redacted] ***Owner
of Complaint # [redacted] HI [redacted] here is our response to the complaint.East Side auto tries to do the very best it can in getting higher mileage vehicles ready for saleThe customer had driven the Toyota 4Runner twice prior to purchasing the vehicleAs with all vehicles we strongly recommended to the customer to get a warranty as vehicle break downs and especially on foreign vehiclerepairs are very costlyThis vehicle had higher miles over 155,at time of saleThe customer was shown the warranty and explainedthat it covered many different items that typically break downThe customer as they state in there email declined the warranty because they felt that the vehicle had driven so well they didn't need one and they also didn't want to pay the extra money as they felt even if there were breakdowns they would just take care of themWe stated to the customer we do not warrantyour vehicles that is why we offer warranties,and that all vehicles are sold "as-is" as written on their purchase agreement which they have a signed copy ofIn regards to the speed sensor issue the customer did call the next day and we said we would try and help diagnose and fix the problem as a gesture of good faith as even though our automobiles are sold as is we do not want bad customer service for something happening so soonThe customer brought the vehicle up to us and at the time the traction control check enginelight was intermittentWe test drove the vehicle and scanned the vehicle trying to determine the code and expressed to the customer we were doing our best but if the light is not on and we cannot get a code we cannot diagnose the issueAfter showing the customer our scanners and the customer acknowledging that the light was not on we said we would work with them to try and diagnose and fix the issueWe stayed in contact and eventually set up another appointment as they state in their emailThe light after weeks was still intermittent so we tried cleaning the connectors for the speed sensors as we felt it must be a bad contactWe again apologized to the customer that we could not diagnose the problem as it was not a constant issue and we would do what we could to help themAs stated in the email we wanted to help the customer so much that even though the vehicle was sold "as-is" we agreed to pay for the diagnosisfrom [redacted] Toyota for the speed sensor as the check engine and traction code weredriving us and the customer nuts [redacted] also could not initially confirm which speed sensor was causing the issue and told they could not help them at this timeeverything was working fine[redacted] at this time also did not mention any concern regarding the later failed head gasket issue which is usually very apparent due to white billowingsmoke and/or rough idle due to misfire.Once thecheck engine light/traction control light wasconstant we wanted this issue taken care of as the customer had no other complaints and had said to us the vehicle had driven great outside of this.After the diagnosis was determined at [redacted] as to which sensor they expressed concern as to the catalytic converters being rusty and the steering shaft having wearWe explained to the customer these items were obviously originally but the catalytic converters were working as no engine codes were showing at any time in the past month by our scanners, autozones scanners or [redacted] 's scanners and that for 155,miles yes the exterior of the catalytic converter is going to be rustyThe intermediate steering shaft also although showing wear had no signs of damage that would cause unsafe conditions and also was never a concern of the customer until it was brought up by [redacted] We reminded the customer the vehicle has 155,thousand miles, yes stuff has wear there is nothing you can doIf you want everything brand new then people buy new vehiclesAlmost a month later and over 1,miles on the vehicle the customer called again and stated that during an oil change not at the dealershiphe had been told that it looked like the head gasket had started leaking internallyWe told the customer we just could not believe it as the vehicle had ran great and outside of the speed sensor issue which even the Toyota dealership could not initially diagnose there were no other issuesThe customer took back the vehicle again to [redacted] and at which time they did confirm the head gaskets on both sides had started leaking.We told the customer unless due to abuse it is extremely rare that both sides of an engine will have head gasket issues at the same time and that the vehicle left the lot running greatSensors can go bad at any time as many people know and was seen with this vehicle for the speed sensor in which we tried our best to help even going above and beyond and paying for the Toyota dealership to try and diagnose this vehicleWe told the customer that we could not cover the bill for the head gaskets approximately $as we felt it was a driver abuse issue that a vehicle drove 155,miles without this typeof issue andwithin daysof ownership both head gaskets are mysteriously blown after a younger driver was driving the vehicleWe also stated that had the customer purchased a warranty these repairs would have been covered and we would not be having these conversationsWe feel we have done the best we could and went above and beyond what we had to for good faith but as some point the customer needs to take some sort of personal responsibility as unpleasant as it isWe wish situations like this never happened but unfortunately vehicles breakdown sometimes cheap repairs in this case a costly repairWe will offer to contribute tothe cost to repair the speed sensor which was $As previously stated we wanted to show good faith from day and have tried to work with the customer on this vehicle as best we can.ManagementEast Side Auto Sales
Hello [redacted] . Can you please attach this correspondence to Jordan's file? Also....please note; all along East Side Auto Sales is referring to this vehicle as having 155,000+ miles on it. The vehicle right now has 136,913 miles on it and this is with us taking the vehicle to and from East Side Auto Sales a total of THREE times (which is about 300 miles total for all three trips), plus we know that after we looked at the vehicle at East Side Auto Sales the last time and test drove it and advised that we wanted to purchase that vehicle; quite a few additional miles had been put on the 4Runner from that time, until the time we purchased it and took it home. This is the reason why we are not happy with ESAS telling us now that they MAYBE would pay for the sensor replacement now; which is a VERY SMALL part of what we've needed to put into this vehicle, JUST TO BE ABLE TO DRIVE IT! Thank you for all of your assistance. It is very much appreciated.~Karen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry that I did not get it contact with you by the time posted, I wasincarcerated and had no access to an computer to check my e-mail.Eastside Auto is totally dishonest, they never discussed with me aboutadditional insurance, only thing that was dicussed was that ourinsurance would be included in our car payment for the next months ,and once completed if we want to remain with our present insurance wecan, or find another insurance company, which we never finished thispolicy in it's entirety due to the defective vehicle we was soldIthink that Eastside Auto should own up to their responsibility ofselling an defective vehicle and compensate us with another vehicle orrefund a percentage of our money , and pay ***lake the remainingbalance that is due
Regards,
*** ***
I spoke to the Business and Oscar stated:The Business can't do anything else for you, he maybe able to replace the speeds sensor?
To whom it may concern:In regards to the complaint filed by [redacted] and [redacted] we understand there frustration with the insurance company and the deficit regarding the vehicle after the vehicle had a fire in the trunk. Obviously from a dealer standpoint we can only be of so much...
assistance.. The customer at time of purchase did not have enough money to insure the car separately from the loan with a insurance company such as allstate or progressive to allow for substantially better coverage .. In order to purchase the vehicle they needed to have a state minimum legal requirement which although is significantly cheaper, in instances of a claim as everyone has seen on TV a cheaper insurance plan almost never works out for the better. We sympathize with the customer regarding the loan deficit but in no way feel responsible for the shortcoming regarding the settlement with the insurance company. Lesson learned is that better coverage may be more expensive but if needed better coverage goes a long ways.[redacted]Owner
17 of 121 Complaint # [redacted]HI [redacted] here is our response to the complaint.East Side auto tries to do the very best it can in getting higher mileage vehicles ready for sale. The customer had driven the 2005 Toyota 4Runner twice prior to purchasing the vehicle. As...
with all vehicles we strongly recommended to the customer to get a warranty as vehicle break downs and especially on foreign vehiclerepairs are very costly. This vehicle had higher miles over 155,000 at time of sale. The customer was shown the warranty and explainedthat it covered many different items that typically break down. The customer as they state in there email declined the warranty because they felt that the vehicle had driven so well they didn't need one and they also didn't want to pay the extra money as they felt even if there were breakdowns they would just take care of them. We stated to the customer we do not warrantyour vehicles that is why we offer warranties,and that all vehicles are sold "as-is" as written on their purchase agreement which they have a signed copy of. In regards to the speed sensor issue the customer did call the next day and we said we would try and help diagnose and fix the problem as a gesture of good faith as even though our automobiles are sold as is we do not want bad customer service for something happening so soon.. The customer brought the vehicle up to us and at the time the traction control check enginelight was intermittent. We test drove the vehicle and scanned the vehicle trying to determine the code and expressed to the customer we were doing our best but if the light is not on and we cannot get a code we cannot diagnose the issue. After showing the customer our scanners and the customer acknowledging that the light was not on we said we would work with them to try and diagnose and fix the issue. We stayed in contact and eventually set up another appointment as they state in their email. The light after 2.5 weeks was still intermittent so we tried cleaning the connectors for the speed sensors as we felt it must be a bad contact. We again apologized to the customer that we could not diagnose the problem as it was not a constant issue and we would do what we could to help them. As stated in the email we wanted to help the customer so much that even though the vehicle was sold "as-is" we agreed to pay for the diagnosisfrom[redacted] Toyota for the speed sensor as the check engine and traction code weredriving us and the customer nuts. [redacted] also could not initially confirm which speed sensor was causing the issue and told they could not help them at this timeeverything was working fine.[redacted] at this time also did not mention any concern regarding the later failed head gasket issue which is usually very apparent due to white billowingsmoke and/or rough idle due to misfire.Once thecheck engine light/traction control light wasconstant we wanted this issue taken care of as the customer had no other complaints and had said to us the vehicle had driven great outside of this.After the diagnosis was determined at [redacted] as to which sensor they expressed concern as to the catalytic converters being rusty and the steering shaft having wear. We explained to the customer these items were obviously originally but the catalytic converters were working as no engine codes were showing at any time in the past month by our scanners, autozones scanners or [redacted]'s scanners and that for 155,000 miles yes the exterior of the catalytic converter is going to be rusty. The intermediate steering shaft also although showing wear had no signs of damage that would cause unsafe conditions and also was never a concern of the customer until it was brought up by [redacted]. We reminded the customer the vehicle has 155,000 thousand miles, yes stuff has wear there is nothing you can do. If you want everything brand new then people buy new vehicles. Almost a month later and over 1,000 miles on the vehicle the customer called again and stated that during an oil change not at the dealershiphe had been told that it looked like the head gasket had started leaking internally. We told the customer we just could not believe it as the vehicle had ran great and outside of the speed sensor issue which even the Toyota dealership could not initially diagnose there were no other issues. The customer took back the vehicle again to [redacted] and at which time they did confirm the head gaskets on both sides had started leaking.We told the customer unless due to abuse it is extremely rare that both sides of an engine will have head gasket issues at the same time and that the vehicle left the lot running great. Sensors can go bad at any time as many people know and was seen with this vehicle for the speed sensor in which we tried our best to help even going above and beyond and paying for the Toyota dealership to try and diagnose this vehicle. We told the customer that we could not cover the bill for the head gaskets approximately $2500 as we felt it was a driver abuse issue that a vehicle drove 155,000 miles without this typeof issue andwithin 30 daysof ownership both head gaskets are mysteriously blown after a younger driver was driving the vehicle. We also stated that had the customer purchased a warranty these repairs would have been covered and we would not be having these conversations. We feel we have done the best we could and went above and beyond what we had to for good faith but as some point the customer needs to take some sort of personal responsibility as unpleasant as it is. We wish situations like this never happened but unfortunately vehicles breakdown sometimes cheap repairs in this case a costly repair. We will offer to contribute tothe cost to repair the speed sensor which was $450. As previously stated we wanted to show good faith from day 1 and have tried to work with the customer on this vehicle as best we can.ManagementEast Side Auto Sales.
Hello [redacted]. Can you please attach this correspondence to Jordan's file? Also....please note; all along East Side Auto Sales is referring to this vehicle as having 155,000+ miles on it. The vehicle right now has 136,913 miles on it and this is with us taking the vehicle to and from East Side Auto Sales a total of THREE times (which is about 300 miles total for all three trips), plus we know that after we looked at the vehicle at East Side Auto Sales the last time and test drove it and advised that we wanted to purchase that vehicle; quite a few additional miles had been put on the 4Runner from that time, until the time we purchased it and took it home. This is the reason why we are not happy with ESAS telling us now that they MAYBE would pay for the sensor replacement now; which is a VERY SMALL part of what we've needed to put into this vehicle, JUST TO BE ABLE TO DRIVE IT! Thank you for all of your assistance. It is very much appreciated.~Karen