[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting...
this response because: Atlas Enterprise provided a false fact sheet regarding their certifications and licensing, and did not properly restore the sprinkler system in operating status. Because Atlas Enterprise attempted to defraud us by using old, terrible sod, improperly installed, of which we have several photographs, we had them remove it. Our complaint addresses this fully. After we installed fresh sod and began using the sprinkler system for the first time after the repair, it began to leak at the main connection in the front of the property. This was part of the contracted service since the sprinkler system cannot operate if it is not properly connected. Certainly for the high cost of the job to restore the sprinkler system we expected the sprinkler system to be operational. We notified Atlas Enterprise of the leak, but they did not respond to repair it until the following week. In the meantime, significant water loss occurred. We are deducting the excessive water expense from the amount due as a result of the failure of Atlas Enterprise to meet the terms of the contract.If need be, we will also file a complaint with the county consumer affairs office. We will forward an adjusted invoice to Atlas Enterprise and provide payment, minus $330.00 for the leak resulting in a very high water bill.
Regards,
[redacted]
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting...
this response because: Atlas Enterprise provided a false fact sheet regarding their certifications and licensing, and did not properly restore the sprinkler system in operating status. Because Atlas Enterprise attempted to defraud us by using old, terrible sod, improperly installed, of which we have several photographs, we had them remove it. Our complaint addresses this fully. After we installed fresh sod and began using the sprinkler system for the first time after the repair, it began to leak at the main connection in the front of the property. This was part of the contracted service since the sprinkler system cannot operate if it is not properly connected. Certainly for the high cost of the job to restore the sprinkler system we expected the sprinkler system to be operational. We notified Atlas Enterprise of the leak, but they did not respond to repair it until the following week. In the meantime, significant water loss occurred. We are deducting the excessive water expense from the amount due as a result of the failure of Atlas Enterprise to meet the terms of the contract.If need be, we will also file a complaint with the county consumer affairs office. We will forward an adjusted invoice to Atlas Enterprise and provide payment, minus $330.00 for the leak resulting in a very high water bill.
Regards,
[redacted]