Atlas Express Padala

Customer satisfaction is very important to us and providing the best customer care is the goal of our company of more that yearsUnfortunately, there is one unhappy new customer, Mr [redacted] who dropped by our Sacramento branch Upon reading his complaint, I immediately checked with Ms [redacted] if she quoted Mr [redacted] as he mentioned on April 5, 2014, SaturdayUnfortunately, Ms [redacted] only works from Monday to FridayWho did he really talked to? Our personnel in the branch also verified with me over the phone the price for Mr [redacted] 's irregular cargo box (with a radiator inside)Though, our personnel, Ms [redacted] ***, knows how to properly compute it, the size of his irregular box is computed based on the length, width and height and the destinationWe only quoted him $since it is outside Manila Area I regret to inform him that we, in Atlas under our Terms and Conditions, reserves the right to withhold delivery of boxes due to payment issues such as, Abut not limited to non-payment in full or in part, returned checks or declined credit cardsWe also have the right refuse customer if we cannot agree in a transaction Based on his complaint, there was no payment receive in our store and we have no transactions as well I hope this clarify his complaint filed in your office

Revdex.com Beacon Blvd., West Sacramento, Ca ATTENTION: MR [redacted] Information Specialist SUBJECT: ID OF [redacted] Dear Mr***, Thank you for your letter dated August 15, I regret such delay in our response because we did further investigation on Mrs [redacted] ’s claimed again Her boxes arrived fully sealed, strapped and was acknowledged with signature by her recipient in good condition as sent to her in our proof of delivery We are not aware of the contents of her boxes Furthermore, the courier swore that he strapped the boxes upon loading in the van Sincerely, [redacted] Marketing & Business Development Manager Atlas Express Padala, Inc

Upon receipt of your letter, we immediately conducted an investigation of the alleged missing itemsThe attached photo shows that the boxes received were fully strapped, complete, and received in good conditionHence, how could there be missing items?
As to his allegations of failed
timely delivery, we delivered his boxes within the scheduled time allowedshipping takes about to days (from the US to Iloilo City) and based on the departure date at the Port of Oakland, CaliforniaUpon arrival in Manila Port, it will be subject to processing and inspecting, and from there it will be delivered from Manila to Iloilo CityWith the US Customs and Border Patrol, our container, from time to time are subject to Homeland Security Inspections, and will cause delay in the processing and shipping time
The invoice shows his boxes were picked -up from his location in Sacramento on January 16, Date of delivery to Iloilo City is on February 28, and within the delivery period

Dear Sir/Madam,
This letter is to inform you that to this date, Sept 29, 2014, ATLAS SHIPPERS INTERNATIONAL has not made any attempt to contact me, settle my dispute or anythingTo them my complaint just landed on their deaf earsThis absolutely disgusting that this company will just get away with this misdemeanor
I do appreciate whatever assistance you have extended to meThank you very much
Respectfully,
*** *** ***

Customer satisfaction is very important to us and providing the best customer care is the goal of our company of more that 20 years. Unfortunately, there is one unhappy new customer, Mr. [redacted] who dropped by our Sacramento branch.
Upon reading his complaint, I immediately checked with Ms. [redacted]  if she quoted Mr. [redacted] as he mentioned on April 5, 2014, Saturday. Unfortunately, Ms. [redacted] only works from Monday to Friday. Who did he really talked to?
Our personnel in the branch also verified with me over the phone the price for Mr. [redacted]'s irregular cargo box (with a radiator inside). Though, our personnel, Ms [redacted], knows how to properly compute it, the size of his irregular box is computed based on the length, width and height and the destination. We only quoted him $450.00 since it is outside Manila Area.
I regret to inform him that we, in Atlas under our Terms and Conditions, reserves the right to withhold delivery of boxes due to payment issues such as, Abut not limited to non-payment in full or in part, returned checks or declined credit cards. We also have the right refuse customer if we cannot agree in a transaction.
Based on his complaint, there was no payment receive in our store and we have no transactions as well.
I hope this clarify his complaint filed in your office.

Customer satisfaction is very important to us and providing the best customer care is the goal of our company of more than 20 years. Unfortunately, there is one unhappy new customer, Mr. [redacted] who dropped by...

our Sacramento branch. Upon reading his complaint, I immediately checked with Ms. [redacted] if she quoted Mr. [redacted] as he mentioned on April 5, 2014, Saturday. Unfortunately, Ms. [redacted] only works from Monday to Friday. Who did he really talked to? Our personnel in the branch also verified with me over the phone the price for Mr. [redacted]’s irregular cargo box (with a radiator inside). Though, our personnel, Ms. [redacted], knows how to properly compute it, the size of his irregular box is computed based on the length, width and height and the destination. We only quoted him at $450.00 since it is outside Manila Area. I regret to inform him that we, in Atlas under our Terms and Conditions, reserves the right to withhold delivery of boxes due to payment issues such as, but not limited to non-payment in full or in part, returned checks or declined credit cards. We also have the right to refuse customer if we cannot agree in a transaction. Based on his complaint, there was no payment receive in our store and we have no transactions as well. I hope this clarify his complaint filed in your office. Thank you, [redacted] Branch Manager

I am rejecting this response because: We were told it was $450.00 for two packages,now on yesterday 5/4/14.When we sent off one,again we were told $450.00 again.So we shipped it to Manilla at $350.00,because someone in their finance company wanted  and extra $150.00 in their pockets.And the family will have to pay more for it to be shipped to them from manilla,waste of time and money (both sides). It cost us $25.00 each time for gas home,and 2 hours minimum one way ($50.00).

I am rejecting this response because: I dont believe that my boxes was not tamper at the I received my boxes I call the right away to complain customers service told they call me within 24hrd no one call me back within 24 hrs I was already back in us still no one call for missing stuff

Revdex.com
3075 Beacon Blvd.,
West Sacramento, Ca. 95691
 
ATTENTION:  MR....

[redacted]
                        Information Specialist
 
SUBJECT:   ID OF [redacted]
 
Dear Mr. [redacted],
 
Thank you for your letter dated August 15, 2014.   I regret such delay in our response because we did further investigation on Mrs. [redacted]’s claimed again.  Her boxes arrived fully sealed, strapped and was acknowledged with signature by her recipient in good condition as sent to her in our proof of delivery.  We are not aware of the contents of her boxes.   Furthermore, the courier swore that he strapped the boxes upon loading in the van.
 
Sincerely,
 
[redacted]
Marketing & Business Development Manager
Atlas Express Padala, Inc.

Review: My husband and I were scheduled to arrive in Manila Philippines on May 13, 2014 to commemorate the death anniversary on my deceased brother on May 31, 2014. I have filled 2 ([redacted]) and 1 ([redacted]) door-to-door boxes with personal items such as clothes, shoes, as well as gifts, and food items. I have contracted the services of ATLAS SHIPPPER INTERNATIONAL at the Sacramento, CA branch to ship my door-to-door boxes on 2 separate dates. The companys courier picked box # [redacted] (BOX # 1) on March 21, 2014 and box # [redacted] (BOX #2) on March 26, 2014. These boxes were taped by my husband using the black Gorilla duct tape scantily thinking the shipper will strap them anyway. (We have shipped door-to-door boxes with this shipper several times before but they were to ship to my sister without us being there). The courier did not strap these boxes in front of us. (Please note that according to the personnel from the office, the strap was a black poly strap)When we arrived the Philippines on May 13, 2014, the boxes were there, untouched with black poly straps on each boxes except the smaller box. I was the one who cut these straps and noticed that a lot of items were missing from both boxes. From box # 1 : bag of clothes with panties and bra, Ziploc bags of dental floss, Q-tips, cotton balls, black leather belt western style, brown wedge jeweled sandals, 2boxes of Kruteauz pancake mix, bags of Halls cough drops around 10 bags, 2014 calendars (3). From box # 2, Boxes of spaghetti noodles, set of ORLY nail polish, Dana Karan body powder, bags of clothes. These are the items I can remember by heart because these are for my personal use and gifts and give away to my relatives and friends. I was greatly inconvenienced because of these missing items were meant for my personal use and gifts.When my husband came back to Sacramento, CA on June 2, 2014, he went to the Atlas branch in Sacramento on June 4 and reported the incident to Ms. [redacted] who told him he has to write an incident report. My husband and I decided to submit the incident report when I get back to Sacramento. On June 26, 2014, we submitted the incident report to Ms. [redacted] with the list of items missing from my boxes. Ms. [redacted] then faxed the incident report to the main office in Vallejo. We were told that they will investigate this incident. On several occasions, my husband or I will drop by the office to follow-up on the outcome of the investigation which was taking quite a long time to complete. On July 10, 2014, I received an email from Ms. [redacted] with a partial report saying that the boxes reached the destination in good conditions with pictures of my sister (receiving boxes #1 small box also) and our house companion for box #2. And from here on, the owner [redacted] refused to do further investigation since the boxes reached the destination, I quote in good conditions. On July 16, 2014 at 4:45 pm, my husband and I, in front of the staff of ATLAS shippers in Sacramento, spoke with the courier, Renato Munar who denied having anything to do with the lost items and management believed him being with the company for 7 years and no complaint of this sort was brought about him.My point is: the items mentioned above were missing; the boxes left my house unstrapped on both dates and anyone could have taken these items from the time the courier picked these boxes up the time these boxes were strapped for shipping. I quote Ms. [redacted], the poly strap we used is only accessible by the personnel here in California, United States per her email dated July 10, 2014.Desired Settlement: I am expecting compensation for the lost items and a companys plan of action to prevent future loses like this. An apology perhaps. I am not filing this complaint if the items mentioned above were not taken from my boxes. They might think this is nothing, but those items are meant for personal use, gifts and give away to relatives and friends. I came out very short and greatly inconvenienced by these losses.

Business

Response:

Revdex.com

3075 Beacon Blvd.,

West Sacramento, Ca. 95691

ATTENTION: MR. [redacted]

Information Specialist

SUBJECT: ID OF [redacted]

Dear Mr. [redacted],

Thank you for your letter dated August 15, 2014. I regret such delay in our response because we did further investigation on Mrs. [redacted]’s claimed again. Her boxes arrived fully sealed, strapped and was acknowledged with signature by her recipient in good condition as sent to her in our proof of delivery. We are not aware of the contents of her boxes. Furthermore, the courier swore that he strapped the boxes upon loading in the van.

Sincerely,

Marketing & Business Development Manager

Atlas Express Padala, Inc.

Consumer

Response:

Dear Sir/Madam,

Review: Atlas cargo promise me a delivery date and they failed to deliver my package and when recv my package some items are missing when I call then about my missing package they told they call me and they never call again they make to many excuse from the delivery dateDesired Settlement: just refund my missing items

Business

Response:

Upon receipt of your letter, we immediately conducted an investigation of the alleged missing items. The attached photo shows that the boxes received were fully strapped, complete, and received in good condition. Hence, how could there be missing items?

As to his allegations of failed timely delivery, we delivered his boxes within the scheduled time allowed. Normal shipping takes about 30 to 45 days (from the US to Iloilo City) and based on the departure date at the Port of Oakland, California. Upon arrival in Manila Port, it will be subject to processing and inspecting, and from there it will be delivered from Manila to Iloilo City. With the US Customs and Border Patrol, our container, from time to time are subject to Homeland Security Inspections, and will cause delay in the processing and shipping time.

The invoice shows his boxes were picked -up from his location in Sacramento on January 16, 2014. Date of delivery to Iloilo City is on February 28, 2014 and within the delivery period.

Consumer

Response:

I am rejecting this response because: I dont believe that my boxes was not tamper at the I received my boxes I call the right away to complain customers service told they call me within 24hrd no one call me back within 24 hrs I was already back in us still no one call for missing stuff

Review: On Saturday 4/5/2014,my wife and I took a package in to be sent to the Philippines($180.00).We were told by [redacted],as per her supervisor, that we needed at least another $145.00 ?,and a copy of the receipt for a auto part that was in the package. All this was done today, with $330.00 cash. Now I was told that we needed $450.00 to send these same two packages off, another $120.00 ?.I drove down from the grass valley area, on my only day off for the week ?.Approximately 80 miles round trip ?,for NOTHING. We were lied to and are being scammed for extra pocket cash ?,I grabbed a business card,and asked from the other attendant which card was hers ?.Her Id # is [redacted] ?.Desired Settlement: Reimbursement for the gas,wasted trip due to being lied to $25.00.They accept the package for what we have,and cover it with the insurance at their expense for lying to / scamming customers.

Business

Response:

Customer satisfaction is very important to us and providing the best customer care is the goal of our company of more than 20 years. Unfortunately, there is one unhappy new customer, Mr. [redacted] who dropped by our Sacramento branch. Upon reading his complaint, I immediately checked with Ms. [redacted] if she quoted Mr. [redacted] as he mentioned on April 5, 2014, Saturday. Unfortunately, Ms. [redacted] only works from Monday to Friday. Who did he really talked to? Our personnel in the branch also verified with me over the phone the price for Mr. [redacted]’s irregular cargo box (with a radiator inside). Though, our personnel, Ms. [redacted], knows how to properly compute it, the size of his irregular box is computed based on the length, width and height and the destination. We only quoted him at $450.00 since it is outside Manila Area. I regret to inform him that we, in Atlas under our Terms and Conditions, reserves the right to withhold delivery of boxes due to payment issues such as, but not limited to non-payment in full or in part, returned checks or declined credit cards. We also have the right to refuse customer if we cannot agree in a transaction. Based on his complaint, there was no payment receive in our store and we have no transactions as well. I hope this clarify his complaint filed in your office. Thank you, [redacted] Branch Manager

Consumer

Response:

I am rejecting this response because: We were told it was $450.00 for two packages,now on yesterday 5/4/14.When we sent off one,again we were told $450.00 again.So we shipped it to Manilla at $350.00,because someone in their finance company wanted and extra $150.00 in their pockets.And the family will have to pay more for it to be shipped to them from manilla,waste of time and money (both sides). It cost us $25.00 each time for gas home,and 2 hours minimum one way ($50.00).

Business

Response:

Customer satisfaction is very important to us and providing the best customer care is the goal of our company of more that 20 years. Unfortunately, there is one unhappy new customer, Mr. [redacted] who dropped by our Sacramento branch.

Upon reading his complaint, I immediately checked with Ms. [redacted] if she quoted Mr. [redacted] as he mentioned on April 5, 2014, Saturday. Unfortunately, Ms. [redacted] only works from Monday to Friday. Who did he really talked to?

Our personnel in the branch also verified with me over the phone the price for Mr. [redacted]'s irregular cargo box (with a radiator inside). Though, our personnel, Ms [redacted], knows how to properly compute it, the size of his irregular box is computed based on the length, width and height and the destination. We only quoted him $450.00 since it is outside Manila Area.

I regret to inform him that we, in Atlas under our Terms and Conditions, reserves the right to withhold delivery of boxes due to payment issues such as, Abut not limited to non-payment in full or in part, returned checks or declined credit cards. We also have the right refuse customer if we cannot agree in a transaction.

Based on his complaint, there was no payment receive in our store and we have no transactions as well.

I hope this clarify his complaint filed in your office.