Atlas Granite

Initial Business Response / [redacted] (1000, 6, 2014/04/04) */ Our terms and conditions clearly state the natural characterstics of stone and seamPlease find below a copy of it which was signed by customer (Stone is a natural formation comprised of mineralsNot unlike wood, each stone has unique natural veining, pitting fissures, micro-cracks, and color variations including patterns, markings, and darker or lighter spots which are all natural characteristics of stone.There is a limitation to the overall slab sizes availableSeam placement is determined by Atlas Granite Inc once templates have been madeThe size of granite slab available, project templates, height of the room, access to job site and appliance configurations are all items that determine seam location, if anyI am aware that seams cannot be hidden and will be visiblePatterns may not match at seams) The countertops colors matched in the back of sink which shows the natural color variations in stone as it was the same piece in back and front of sink At this stage customer asked to match seam exactly and agreed to pay extra for itWe had to use two slabs to do it and replaced the counter tops with a bookmatched seam The bridge size was provided by customer and was cut exactly according to stove manufacturer specificationsCustomer was not happy with the bridge and we had even send a crew out to re cut it [redacted] Customers contractor had the cabinets installed and was in charge of plumbingIt was contractor responsibility to ensure that water main was turned off during any kitchen bath renovation Also we had told customer that we were sold out on sealer and were advised by her that she didn't need it any more We have email from customer where she is only disputing $cost for ceiling repaint

Never use this company I had Quartz counters installed including a sinkThe sink fell out they refused to fix it unless I paid for a full install

Atlas granite is very poor in responding to calls/emails and the worst customer service we’ve ever seenWe have been waiting for almost months to do some final touchups to be done so that we can use our showerOne installer did a great job and the other did a poor job and still waiting to be completedBe Aware that you have to pay 100% of the money even before they deliver the product! And you have to be ready to make 100s of phone calls/messages and even after that if you get a reply then you are luckyOur biggest mistake was choosing Atlas