I had my car at Audi for two weeks and I just want to commend how AWESOME the service isI have had great service before but I literally would apply for a job at that Audi because the team was THAT amazing! Richard, he took such good care of me, thank you so much for being such a great customer service repArtee she was the sweetest lady ever very helpful and very very genuineI had my car serviced at Audi but while I was waiting in the waiting area I could tell the sales team had just as great customer service as the service departmentI took my car to the Audi location in Atlanta before and I instantly regretted being an Audi owner because the service was very impersonal and rudeI'm so glad the Marietta Audi location could change my mindif I ever buy another Audi it will be from the Audi Marietta location hands down and id bring everyone lunch! Thanks so much for being such a great team!
Saturday April 4th - I contacted Jim Ellis Volkswagen to inquire about a 2013 Certified Pre-Owned Volkswagen Beetle convertible with less than 6k miles that was on their lot since mid-January per the CarFax report. I was able to get the information needed and I left my contact information with the salesman since I was purchasing the car from a distance. He said it would not be problem since they can do everything via FedEx for the paperwork.
Monday April 6th - I followed up to move forward with purchasing the vehicle. I received voicemail when I called back, no big deal. I then followed up two more times over the course of the week each time getting voicemail again.
Saturday, April 11th - I asked for a different salesperson so I could move forward with things. He informed me that the prior salesman was on vacation all week, but would be back in on Monday April 13th to help me move forward with this.
Monday April 13th - I was able to get a hold of the original salesman and clarify the last couple of details I had questions on. We were able to come to terms on a price for the vehicle. I was asked to provide a copy of my driver's license and our current proof of auto insurance. Emailed the driver's license right away.
Tuesday April 14th - I followed up with the insurance card on Tuesday via email. Since we were purchasing the car from a distance, I requested to do a video conference to verify the condition of the exterior since I was comfortable with the manufacturer's warranty (2 year / 24k miles on top of balance of original warranty) from VW. The salesman had difficulty from his end doing that so he said he would email me a video of the car.
Wednesday April 15th - I received the video in the afternoon. Everything looked great and I asked for the paperwork to be overnighted to me.
Friday morning April 17th - I had not heard anything back, so I followed up with the salesman. I was able to get a hold of him and he informed me the car was SOLD. I asked how they could sell the car when we came to terms on it four days ago. He said he was out on Thursday due to some personal issues and when he came in on Friday he was told the Sales Manager decided to purchase the car for his wife. (the same car that had been on the lot for 3 months) I followed up by speaking to the manager of the dealership who then asked me if I had put down a deposit or signed any paperwork. I let him know that I had done everything I was asked by the salesman and actually had to keep pushing the salesman along to get this deal done. The manager said there was nothing he could do. I was taken back at this point on how unprofessionally and shady this was handled and let them know they need to fix the problem they created. They told me they would find another car and call me back within the next couple of days. I gave them the opportunity to correct this.
It has been over a week and I have not received a phone call or an email. My wife and I have decided to take our business elsewhere to a different dealership that has been on top of things and more importantly operates their business in an honest and professional manner. This other VW dealership treats their customer with respect.
I had my car at Audi for two weeks and I just want to commend how AWESOME the service isI have had great service before but I literally would apply for a job at that Audi because the team was THAT amazing! Richard, he took such good care of me, thank you so much for being such a great customer service repArtee she was the sweetest lady ever very helpful and very very genuineI had my car serviced at Audi but while I was waiting in the waiting area I could tell the sales team had just as great customer service as the service departmentI took my car to the Audi location in Atlanta before and I instantly regretted being an Audi owner because the service was very impersonal and rudeI'm so glad the Marietta Audi location could change my mindif I ever buy another Audi it will be from the Audi Marietta location hands down and id bring everyone lunch! Thanks so much for being such a great team!
Saturday April 4th - I contacted Jim Ellis Volkswagen to inquire about a 2013 Certified Pre-Owned Volkswagen Beetle convertible with less than 6k miles that was on their lot since mid-January per the CarFax report. I was able to get the information needed and I left my contact information with the salesman since I was purchasing the car from a distance. He said it would not be problem since they can do everything via FedEx for the paperwork.
Monday April 6th - I followed up to move forward with purchasing the vehicle. I received voicemail when I called back, no big deal. I then followed up two more times over the course of the week each time getting voicemail again.
Saturday, April 11th - I asked for a different salesperson so I could move forward with things. He informed me that the prior salesman was on vacation all week, but would be back in on Monday April 13th to help me move forward with this.
Monday April 13th - I was able to get a hold of the original salesman and clarify the last couple of details I had questions on. We were able to come to terms on a price for the vehicle. I was asked to provide a copy of my driver's license and our current proof of auto insurance. Emailed the driver's license right away.
Tuesday April 14th - I followed up with the insurance card on Tuesday via email. Since we were purchasing the car from a distance, I requested to do a video conference to verify the condition of the exterior since I was comfortable with the manufacturer's warranty (2 year / 24k miles on top of balance of original warranty) from VW. The salesman had difficulty from his end doing that so he said he would email me a video of the car.
Wednesday April 15th - I received the video in the afternoon. Everything looked great and I asked for the paperwork to be overnighted to me.
Friday morning April 17th - I had not heard anything back, so I followed up with the salesman. I was able to get a hold of him and he informed me the car was SOLD. I asked how they could sell the car when we came to terms on it four days ago. He said he was out on Thursday due to some personal issues and when he came in on Friday he was told the Sales Manager decided to purchase the car for his wife. (the same car that had been on the lot for 3 months) I followed up by speaking to the manager of the dealership who then asked me if I had put down a deposit or signed any paperwork. I let him know that I had done everything I was asked by the salesman and actually had to keep pushing the salesman along to get this deal done. The manager said there was nothing he could do. I was taken back at this point on how unprofessionally and shady this was handled and let them know they need to fix the problem they created. They told me they would find another car and call me back within the next couple of days. I gave them the opportunity to correct this.
It has been over a week and I have not received a phone call or an email. My wife and I have decided to take our business elsewhere to a different dealership that has been on top of things and more importantly operates their business in an honest and professional manner. This other VW dealership treats their customer with respect.