Atlas Lane

January 31, 2018Dear [redacted] :My name is Trever F*, and I'm the founder and CEO of Atlas Lane, a property managementcompany based in Washington, DCWe recently received a letter from the Revdex.com informing usthat one of our former tenants had submitted a complaint with the Bureau regarding his timespent under our care at [redacted] StNW.I was troubled with the contents of the letter to say the least [redacted] seems to beincredibly disappointed with his experience in his previous homeHis frustration resonates inthe words he uses to describe his situation, and in his forceful declaration that the Atlas Laneteam responsible for his wellbeing treated him as a second-class citizen, devoid of empathy,specifically withholding monies because of a personal vendetta.As soon as I received your letter, I immediately began looking through our comprehensivehistory of communication with [redacted] to see if his claims held any validity — as I wouldbe the first to apologize profusely and refund anyone that had a bad experience as a result ofour faulty actionsUnfortunately, after reviewing the correspondence between our team and [redacted] -- both phone calls and emails — I found that, on multiple occasions, Mr.Behringer violated the terms of his lease, and had been notified of suchShortly after each ofthose instances, [redacted] highlighted the service quality he received from his points ofcontact at Atlas LaneSo, though I'm extremely disappointed to hear that he feels hisexperience was less than stellar, the actual correspondence between the Atlas Lane team andNlrBehringer indicates that — over the course of his tenancy — the Atlas Lane team hadprovided him with incredible empathy: at times foregoing lease-breaking violations, excessivelylate rents, and even verbal harassment of our employees.To address some of the specific points mentioned in his letter:With regards to the tenants in the unit above: Please see the attached email thread titledFurther Harassment by Unit [redacted] ( [redacted] *)The email correspondence highlights the empathy ourteam had regarding his situation, and attempted to provide clear insight into methods ofseeking closure, including outlining tools available in the justice system to help protect themand their propertyOn numerous occasions we had asked [redacted] for the Case Numberthat the police had provided him on one particular instance so that we could substantiate hisclaim but neither he, nor his girlfriend ever provided us with that number.With regards to mold in the unit: Please see the attached email thread titled SPRINGLANDSCAPEThe email correspondence highlights [redacted] 's positive sentiment towardthe Atlas Lane team's handling of the situation and, in his own words, how “[my] guys havebeen very accommodating.” Additionally, and as per DC Housing Code 8-and the DC AirQuality Amendment Act of 2014, mold contamination below square feet can be addressedby a non-licensed individualWith that, the Atlas Lane team completed a certified test of thecontaminated area within the unit and relayed the results in their entirety to the tenantThoseresults, and their preceding email correspondence are attached under the title MOLDetect testkit results: [redacted] , Lab Report pdf, and [redacted] — F*.pdf.With regards to [redacted] ’s security deposit: As per DCMR 14-309.1, Atlas Lane notified [redacted] of its intent to withhold and apply monies from his security deposit toward defrayingthe cost of expenses properly incurred under the terms and conditions of the security depositagreement on the 45th day from the date he vacated the unitThat notification is attached withthe title Security Deposit [redacted] *** [redacted] vacated the premises on November 1st, and thenotification was sent on December 15thSubsequently, days thereafter, the Atlas Lane teamsubmitted an itemized receipt of withholdings to [redacted] with receipts from eachassociated vendorThe itemized receipt and associated vendor receipts are attached as well.Ultimately, and as stated above, I'm personally saddened that [redacted] had a less thanexceptional experience with his stay at [redacted] St NW, and I'm further saddened that his netanalysis of his relationship with Atlas Lane, our team, and the multiple interactions we've allhad together resulted in his ultimate decision to file a complaint with the Better BusinessBureau.Together, I hope our three respective parties can find a sense of closure and all move forewordto a more progressive, optimistic future.Sincerely,Trever FCEO, Atlas Lane

January 31, 2018Dear [redacted]:My name is Trever F[redacted], and I'm the founder and CEO of Atlas Lane, a property managementcompany based in Washington, DC. We recently received a letter from the Revdex.com informing usthat one of our former tenants had submitted a complaint with the Bureau regarding his...

timespent under our care at [redacted] St. NW.I was troubled with the contents of the letter to say the least. [redacted] seems to beincredibly disappointed with his experience in his previous home. His frustration resonates inthe words he uses to describe his situation, and in his forceful declaration that the Atlas Laneteam responsible for his wellbeing treated him as a second-class citizen, devoid of empathy,specifically withholding monies because of a personal vendetta.As soon as I received your letter, I immediately began looking through our comprehensivehistory of communication with [redacted] to see if his claims held any validity — as I wouldbe the first to apologize profusely and refund anyone that had a bad experience as a result ofour faulty actions. Unfortunately, after reviewing the correspondence between our team and[redacted] -- both phone calls and emails — I found that, on multiple occasions, Mr.Behringer violated the terms of his lease, and had been notified of such. Shortly after each ofthose instances, [redacted] highlighted the service quality he received from his points ofcontact at Atlas Lane. So, though I'm extremely disappointed to hear that he feels hisexperience was less than stellar, the actual correspondence between the Atlas Lane team andNlr. Behringer indicates that — over the course of his tenancy — the Atlas Lane team hadprovided him with incredible empathy: at times foregoing lease-breaking violations, excessivelylate rents, and even verbal harassment of our employees.To address some of the specific points mentioned in his letter:With regards to the tenants in the unit above: Please see the attached email thread titledFurther Harassment by Unit* ([redacted]). The email correspondence highlights the empathy ourteam had regarding his situation, and attempted to provide clear insight into methods ofseeking closure, including outlining tools available in the justice system to help protect themand their property. On numerous occasions we had asked [redacted] for the Case Numberthat the police had provided him on one particular instance so that we could substantiate hisclaim but neither he, nor his girlfriend ever provided us with that number.With regards to mold in the unit: Please see the attached email thread titled SPRINGLANDSCAPE. The email correspondence highlights [redacted]'s positive sentiment towardthe Atlas Lane team's handling of the situation and, in his own words, how “[my] guys havebeen very accommodating.” Additionally, and as per DC Housing Code 8-241 and the DC AirQuality Amendment Act of 2014, mold contamination below 10 square feet can be addressedby a non-licensed individual. With that, the Atlas Lane team completed a certified test of thecontaminated area within the unit and relayed the results in their entirety to the tenant. Thoseresults, and their preceding email correspondence are attached under the title MOLDetect testkit results: [redacted], Lab Report pdf, and [redacted] — F[redacted].pdf.With regards to [redacted]’s security deposit: As per DCMR 14-309.1, Atlas Lane notified **
[redacted] of its intent to withhold and apply monies from his security deposit toward defrayingthe cost of expenses properly incurred under the terms and conditions of the security depositagreement on the 45th day from the date he vacated the unit. That notification is attached withthe title Security Deposit [redacted]. [redacted] vacated the premises on November 1st, and thenotification was sent on December 15th. Subsequently, 30 days thereafter, the Atlas Lane teamsubmitted an itemized receipt of withholdings to [redacted] with receipts from eachassociated vendor. The itemized receipt and associated vendor receipts are attached as well.Ultimately, and as stated above, I'm personally saddened that [redacted] had a less thanexceptional experience with his stay at [redacted] St NW, and I'm further saddened that his netanalysis of his relationship with Atlas Lane, our team, and the multiple interactions we've allhad together resulted in his ultimate decision to file a complaint with the Better BusinessBureau.Together, I hope our three respective parties can find a sense of closure and all move forewordto a more progressive, optimistic future.Sincerely,Trever FCEO, Atlas Lane