Atlas Scale

Dear MsDiaz, I enjoyed talking with you earlier this morning regarding the patient complaint: ***I spoke to this patient last week on Thursday, 03/08/2016, and we were able to work with him to reach a resolution for his complaintIredell Health System agreed to send the patient a
check in the amount of $to reimburse him for the cost of replacing the sweatshirt that was inadvertently misplaced, while a patient in our hospitalThe patient was satisfied with this resolution and we are pleased to be able to continue to offer excellent customer service Sincerely, Elizabeth L*** Elizabeth L***, RN, MSN, OCN Risk Manager Iredell Memorial Hospital Brookdale Drive Statesville, N.C704-878-***

I received the complaint submitted to the Revdex.com from Allison *** regarding an Outpatient Procedure performed at Iredell Memorial Hospital, Incon January 15, It is important to us at Iredell to know when our patients or their families have a concern or feel that
their expectations have not been metA thorough investigation was conducted that included a review of the pertinent test result and interviews with the staff most directly involvedThe investigation concluded that the procedure was performed successfully without incident. The equipment functioned properly and issues identified by Mrs*** were clarifications of the equipment, not malfunctionsThe result of the Outpatient Procedure was available in the patient’s Electronic Medical Record (EMR) at the ordering provider’s practiceFrequently, copies of test results are faxed to a provider’s practice but with the expansion and growth of the EMR, this is no longer necessaryWhile we regret Mrs*** frustration, no reduction in her charge is warranted

Yes, the hospital contacted me by phone and agreed to reimburse me for the sweatshirt they lost. THANK YOU VERY MUCH for your help in resolving this!     [redacted]