Initial Business Response /* (1000, 10, 2015/03/12) */
[redacted] notified Medavie Blue Cross that she filed this complaint with the Revdex.com while the appropriate department was still trying to resolve this matter. Subsequent to filing this complaint, Medavie was able to resolve the issue through...
its usual process and it is our understanding that Mrs. [redacted] is satisfied with the resolution.
Initial Consumer Rebuttal /* (3000, 12, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, we are not satisfied. We were not given 2 months reprieve, only 1 month and $79 towards another month, far from what we were asking for, considering all the stress and unneeded time spent dealing with this issue.
Also, there is still the outstanding issue of not giving the client sufficient time to reply as Blue Cross is waiting until the 11th hour to send these notices out knowing full well that they are not giving sufficient time.
This is a required policy change within Blue Cross that NEEDS to be done so this does not happen to us or anyone else in the future.
Without those 2 things being done, we consider this far from being resolved.
Final Business Response /* (4000, 14, 2015/03/24) */
Ms. [redacted]
Further to your email below, Case XXXXX has been resolved. Medavie contacted the complainant directly on March 19, 2015 and, through discussions with Mrs. [redacted] and the information provided by the Revdex.com, we were able to come to a resolution that satisfied both parties.
We will consider this matter closed unless we hear otherwise from you. Please let us know if you require anything further on our end.
Thank you for your help,
Initial Business Response /* (1000, 10, 2015/03/12) */
[redacted] notified Medavie Blue Cross that she filed this complaint with the Revdex.com while the appropriate department was still trying to resolve this matter. Subsequent to filing this complaint, Medavie was able to resolve the issue through...
its usual process and it is our understanding that Mrs. [redacted] is satisfied with the resolution.
Initial Consumer Rebuttal /* (3000, 12, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, we are not satisfied. We were not given 2 months reprieve, only 1 month and $79 towards another month, far from what we were asking for, considering all the stress and unneeded time spent dealing with this issue.
Also, there is still the outstanding issue of not giving the client sufficient time to reply as Blue Cross is waiting until the 11th hour to send these notices out knowing full well that they are not giving sufficient time.
This is a required policy change within Blue Cross that NEEDS to be done so this does not happen to us or anyone else in the future.
Without those 2 things being done, we consider this far from being resolved.
Final Business Response /* (4000, 14, 2015/03/24) */
Ms. [redacted]
Further to your email below, Case XXXXX has been resolved. Medavie contacted the complainant directly on March 19, 2015 and, through discussions with Mrs. [redacted] and the information provided by the Revdex.com, we were able to come to a resolution that satisfied both parties.
We will consider this matter closed unless we hear otherwise from you. Please let us know if you require anything further on our end.
Thank you for your help,