Atlas Walk Dental

Dear *** ***,The patient presented with broken teeth #& #on 8/30/for emergency evaluation and treatmentShe presented her new insurance information at the time of her appointmentOur patients are aware that we require hours notice if there are any changes made to their
insurance to give our staff time to verify the benefitsOur office strives to provide outstanding care for our insured patients and abides by all insurance guidelines.I spoke directly to *** Representative on 09/26/and they stated that the patient was over chargedI stated to *** insurance that we would gladly refund the patient any amount owing once we receive the payment and the explanation of benefits from insurance stating the exact patient's responsibility.Patient provided incomplete information on her complaint to the Revdex.com, she failed to disclose the second part of the explanation of benefits for the buicharges.After receiving the information from her insurance, I contacted the patient to discuss the amount owed and the method of refundThe patient did not return my voicemail.Though we make every effort to give our patients accurate estimates at the time a treatment plan is presented, our proposals clearly state that this is an estimate only, and we are not the insurance companyOur front desk specialist made an honest mistake due to lack of time trying to verify the new insurance information while the patient is in the chair getting her dental emergency addressed. Patient's refund amount is $413.08, not $as she is claimingWe will credit the amount of $to her credit card, and the amount of $to her *** ***, unless she wants the whole amount to be credited to her *** ***.Attached, please find the explanation of benefits letters related to the disputed refund, that we received from her insurance company.If you have any question, please feel free to contact me at ###-###-####.Thank you for your time.Christina S*Office Manager Atlas Walk Dental & Orthodontics

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Patient was refunded the amount, see attached. Please confirm the receipt of this response and the resolution of this matter.FYI 10/31/I left message to get *** *** card information to issue a refundPatient called back and said that she was at work and her *** *** card was at homeShe said she will call back later today or tomorrow to provide the informationWe issued the refund as soon as we got the info.Sincerely,ChristinaOffice Manager Atlas Walk Dental & OrthodonticsDrsA** & S*** *** *** ***Gainesville, VA ***www.AtlasWalkDental.comwww.***.com/[email protected]...⇄ ###-###-####Text: ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear [redacted],The patient presented with broken teeth #4 & #5 on 8/30/2016 for emergency evaluation and treatment. She presented her new insurance information at the time of her appointment. Our patients are aware that we require 24 hours notice if there are any changes made to their...

insurance to give our staff time to verify the benefits. Our office strives to provide outstanding care for our insured patients and abides by all insurance guidelines.I spoke directly to [redacted] Representative on 09/26/2016 and they stated that the patient was over charged. I stated to [redacted] insurance that we would gladly refund the patient any amount owing once we receive the payment and the explanation of benefits from insurance stating the exact patient's responsibility.Patient provided incomplete information on her complaint to the Revdex.com, she failed to disclose the second part of the explanation of benefits for the build-up charges.After receiving the information from her insurance, I contacted the patient to discuss the amount owed and the method of refund. The patient did not return my voicemail.Though we make every effort to give our patients accurate estimates at the time a treatment plan is presented, our proposals clearly state that this is an estimate only, and we are not the insurance company. Our front desk specialist made an honest mistake due to lack of time trying to verify the new insurance information while the patient is in the chair getting her dental emergency addressed. Patient's refund amount is $413.08, not $567.28 as she is claiming. We will credit the amount of $211.84 to her credit card, and the amount of $201.24 to her [redacted], unless she wants the whole amount to be credited to her [redacted].Attached, please find the 2 explanation of benefits letters related to the disputed refund, that we received from her insurance company.If you have any question, please feel free to contact me at ###-###-####.Thank you for your time.Christina S[redacted]Office Manager Atlas Walk Dental & Orthodontics

Patient was refunded the amount, see attached. Please confirm the receipt of this response and the resolution of this matter.FYI 10/31/16 I left message to get [redacted] card information to issue a refund. Patient called back and said that she was at work and her [redacted] card was at home. She said she will call back later today or tomorrow to provide the information. We issued the refund as soon as we got the info.Sincerely,ChristinaOffice Manager Atlas Walk Dental & OrthodonticsDrs. A** & S[redacted]Gainesville, VA [redacted]www.AtlasWalkDental.comwww.[redacted].com/AtlasWalkDentalinfo@atlaswal...⇄   ###-###-####Text: ###-###-####Fax:  ###-###-####