I have reviewed this complaint and the patient's information with our billing department. It does appear that a message was left with our AR Department Supervisor and unfortunately a return phone call was not made. A phone call will be placed to the patient today to apologize for the
oversight and to explain our procedure for refunding credit balances.the patient's last visit was 7/7/and we received payment from his insurance on 7/23/and posted this payment to his account. Our procedure for refunding credit balances includes waiting until all patient visits have been completed and waiting until we have received a response from their insurance for all those visits as well.
the patient is correct in that he has a $credit balance, which will be refunded to him. I will make sure this refund goes out in tomorrow's mail to the address we have in our system, which does match the address on this complaint.
We do apologize for any inconvenience this may have caused
I have reviewed this complaint and the patient's information with our billing department. It does appear that a message was left with our AR Department Supervisor and unfortunately a return phone call was not made. A phone call will be placed to the patient today to apologize for the
oversight and to explain our procedure for refunding credit balances.the patient's last visit was 7/7/and we received payment from his insurance on 7/23/and posted this payment to his account. Our procedure for refunding credit balances includes waiting until all patient visits have been completed and waiting until we have received a response from their insurance for all those visits as well.
the patient is correct in that he has a $credit balance, which will be refunded to him. I will make sure this refund goes out in tomorrow's mail to the address we have in our system, which does match the address on this complaint.
We do apologize for any inconvenience this may have caused