Atlasta Moving Company

During our move with A Plus movers on September 2, 2017, the movers dropped our travertine dining room table from Copenhagen. The table broke into pieces and is non-repairable, requiring replacement. Subsequently, our tile flooring was damaged where the table was dropped which took a chunk out of the tile. In addition, drywall to the entry of the kitchen area, and a bedroom headboard was damaged during the move. All of the items were photographed and documented by the movers with the assurance of follow up and doing the right thing on our behalf. The movers advised they were required to take the shattered table off site to find a replacement, and we have since placed several follow up phone calls to the office manager who told us the owner, Paul Tillwach would need to "source" it. The other items were to be assessed and repaired by a contractor A Plus Movers provided. On September 15, we reached out directly to Paul regarding the table via e-mail. He responded advising he was "sourcing" it and apologized, but he was involved in a big moving job that has taken away from his time from to help us. That was the last we heard from him.

In the meantime, an appointment was scheduled for their contractor to come to our home to repair the drywall, tile, and headboard. However, he never showed up or called. On September 22, 2017, we called the office manager again regarding the contractor and status of the table, and have received no follow up to date. After leaving messages, we sent another email to Paul on September 25, requesting a call back and also asking for payment so we can replace our table and headboard, and take care of the damages to drywall and flooring. Again, no response. As you can see, we have made no progress with A Plus movers to get these items replaced and repaired.