Sign in

ATM Central

Sharing is caring! Have something to share about ATM Central? Use RevDex to write a review
Reviews ATM Central

ATM Central Reviews (1)

Their ATM was having communication problems. It showed my money was dispensed to me but it was not. They showed no effort to resolve the issue. I went to the store at 8 am to withdraw money. I first entered the wrong pin number. The second attempt said communication error. The third attempt stated I had reached my daily withdrawal limit. I never received any money. I thought it was another error so I went across the street to a [redacted] bank where I was denied the cash. I said unable to process transaction. At that point I went online to check my account. That is when I found out it showed the money was already dispensed to me. Then I told the store clerk what happened. He told me to call the number on the atm. I tried the number but it ranged constantly. I told the clerk that number was no good. He then gave me another number. I reached a General Manager [redacted]. I told him who I was and proceeded to telling what problem I was having. The first thing he said to me was "how did you get this number." I told him the store clerk. He assured me my money would be back in my account within the hour. He then told me to call him tomorrow and he would do what he could to help me. I explained to him I work a hour away from home and I had no money. I waited until lunch which was 11:30 am and checked my account again. It still showed the money gone. I call my bank the [redacted] Credit Union and they told me usually when that happens it will show reversed almost immediately, but on their end it showed the money was dispensed. I called the ATM Central company back to talk with Mr.[redacted] to let him know it did not reverse. Well I got sent to his voice mail. I hung up and called back. I spoke with a John he told me there was nothing they could do. He then told me I had to file a dispute with my bank. Who knows how long that will take. My whole point is these people don't know people's situations and if their machine had a malfunction then there should be a out of order sign. As I said before I work a hour away from and had no money. A coworker had to buy me lunch today. I just feel they had no compassion [redacted] me as a customer. People that don't care about their customers should not have a business.Desired SettlementI would like to have my 160.00 back. I will never use another machine that belong to them nor will I do business with this store again.[redacted], TN 38116.Business Response Contact Name and Title:[redacted] general managerContact Phone:[redacted]Contact Email: [redacted]@atmcentral.netFrom July 23rd to August 3rd 2014, there were sporadic outages of the debit card networks. Our payment processor (a third party) was malfunctioning and cancelling transactions half way through. This was caused by system changes at the processor level, and have nothing to do with the condition of the ATM. The[redacted] Bank right across the street was out of order as well, per her letter. The issue was finally fixed Aug 1st 2014 Some customers were erroneously charged and FEDERAL LAW STIPULATES that any time there is a problem transaction, the card holders bank must initiate a dispute. We informed customer of this and how it is a law that PROTECTS them. We are members of all the debit card networks & have a bank that sponsors all our ATM. This assures our customers FULL COMPLIANCE with all banking laws. We are sorry for her inconvenience, but we gave her the correct info to resolve her issue, and clearly, we have no influence as to when or how debit card networks function.

Check fields!

Write a review of ATM Central, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ATM Central Rating

Overall satisfaction rating

Description: Atm Dealers

Address: 663 S Cooper St Ste 1, Memphis, Tennessee, United States, 38104-5359

Phone:

Show more...

Web:

This website was reported to be associated with ATM Central, LLC.



Add contact information for ATM Central

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated