ATM Network, Inc.

Initial Business Response /* (1000, 5, 2015/09/11) */
ETHNYCITY
Mr*** purchased an ATM from us in May, He signed the standard year processing agreement that accompanies all ATM sales(see attachment # 2)
Mr*** received the required documents necessary to perform
Electronic Funds Transfer via e-mail These documents were sent using "Adobe EchoSign" which allows the recipient to digitally sign the document without the need to print sign and fax Mr*** digitally signed and returned the documents(See attachment # 1) "Adobe EchoSign" automatically generates a digital signature to populate the area of a standard signature Mr***, by the act of returning the e-mail, legally signed the attached documents
Mr*** was charged no fees to operate his ATM machine from May till May From January of through April the machine had Zero transaction, multiple calls to Mr*** regarding the lack of transactions went un-answered
In March, Cardtronics sent a letter to all merchants with transaction levels below a pre-determined threshold stating the company could no longer service their accounts without imposing a fee of $ Mr*** was charged this fee in the months of May, June and July of
Cardtronics, upon request, e-mails monthly statements to any of its merchants Additionally, we maintain a "Best in Class" web portal known as CAMP (Cardtronics Atm Management Portal) that allows the merchant complete access to every financial aspect of the ATM
Proposed Resolution:
Mr***'s claim of forgery is falseOne can see the confusion when their name appears in a digital format and not their unique mark Mr*** purchased and operated the machine for a number of years until the issue of the low Transaction fee surfaced Cardtronics will not refund Mr*** the purchase price of the machine Cardtronics will put Mr*** in touch with one of our local dealers who may be interested in purchasing the used machine from him Alternatively, Mr*** can post the machine for sale directly to e-bay, craigslist etc
Cardtronics will refund Mr*** the low Trans fee for the months in question $x month, a total of $
It's unfortunate that Mr***'s business did not succeed as it is a loss of revenue for both organizations Should Mr*** establish a new business in the future and need an ATM, Cardtronics will aid him in finding a dealer to test the viability of the location so as not to incur any unnecessary costs
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This information was not relayed to me until I filed Revdex.com complaintI would suggest they send information via mail as wellI will accept refund and would appreciate if they can help me sell machineI withdraw my complaint and grateful for response and assistance in selling the machine

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---11/14/Consumer contacted Revdex.com to indicate that the business did respond and the consumer considers this matter resolved

Initial Business Response /* (1000, 5, 2015/09/11) */
ETHNYCITY
1. Mr. [redacted] purchased an ATM from us in May, 2012. He signed the standard 5 year processing agreement that accompanies all ATM sales. (see attachment # 2)
2. Mr. [redacted] received the required documents necessary to perform...

Electronic Funds Transfer via e-mail. These documents were sent using "Adobe EchoSign" which allows the recipient to digitally sign the document without the need to print sign and fax. Mr. [redacted] digitally signed and returned the documents. (See attachment # 1). "Adobe EchoSign" automatically generates a digital signature to populate the area of a standard signature. Mr. [redacted], by the act of returning the e-mail, legally signed the attached documents.
3. Mr. [redacted] was charged no fees to operate his ATM machine from May 2012 till May 2015. From January of 2015 through April 2015 the machine had Zero transaction, multiple calls to Mr. [redacted] regarding the lack of transactions went un-answered.
4. In March, 2015 Cardtronics sent a letter to all merchants with transaction levels below a pre-determined threshold stating the company could no longer service their accounts without imposing a fee of $22.49. Mr. [redacted] was charged this fee in the months of May, June and July of 2015.
5. Cardtronics, upon request, e-mails monthly statements to any of its merchants. Additionally, we maintain a "Best in Class" web portal known as CAMP (Cardtronics Atm Management Portal) that allows the merchant complete access to every financial aspect of the ATM.
Proposed Resolution:
Mr. [redacted]'s claim of forgery is false. One can see the confusion when their name appears in a digital format and not their unique mark. Mr. [redacted] purchased and operated the machine for a number of years until the issue of the low Transaction fee surfaced. Cardtronics will not refund Mr. [redacted] the purchase price of the machine. Cardtronics will put Mr. [redacted] in touch with one of our local dealers who may be interested in purchasing the used machine from him. Alternatively, Mr. [redacted] can post the machine for sale directly to e-bay, craigslist etc...
Cardtronics will refund Mr. [redacted] the low Trans fee for the months in question $22.49 x 3 month, a total of $67.47.
It's unfortunate that Mr. [redacted]'s business did not succeed as it is a loss of revenue for both organizations. Should Mr. [redacted] establish a new business in the future and need an ATM, Cardtronics will aid him in finding a dealer to test the viability of the location so as not to incur any unnecessary costs.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This information was not relayed to me until I filed Revdex.com complaint. I would suggest they send information via mail as well. I will accept refund and would appreciate if they can help me sell machine. I withdraw my complaint and grateful for response and assistance in selling the machine.