Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ ETHNYCITY Mr [redacted] purchased an ATM from us in May, He signed the standard year processing agreement that accompanies all ATM sales(see attachment # 2) Mr [redacted] received the required documents necessary to perform Electronic Funds Transfer via e-mailThese documents were sent using "Adobe EchoSign" which allows the recipient to digitally sign the document without the need to print sign and faxMr [redacted] digitally signed and returned the documents(See attachment # 1)"Adobe EchoSign" automatically generates a digital signature to populate the area of a standard signatureMr [redacted] , by the act of returning the e-mail, legally signed the attached documents Mr [redacted] was charged no fees to operate his ATM machine from May till May From January of through April the machine had Zero transaction, multiple calls to Mr [redacted] regarding the lack of transactions went un-answered In March, Cardtronics sent a letter to all merchants with transaction levels below a pre-determined threshold stating the company could no longer service their accounts without imposing a fee of $Mr [redacted] was charged this fee in the months of May, June and July of Cardtronics, upon request, e-mails monthly statements to any of its merchantsAdditionally, we maintain a "Best in Class" web portal known as CAMP (Cardtronics Atm Management Portal) that allows the merchant complete access to every financial aspect of the ATM Proposed Resolution: Mr [redacted] 's claim of forgery is falseOne can see the confusion when their name appears in a digital format and not their unique markMr [redacted] purchased and operated the machine for a number of years until the issue of the low Transaction fee surfacedCardtronics will not refund Mr [redacted] the purchase price of the machineCardtronics will put Mr [redacted] in touch with one of our local dealers who may be interested in purchasing the used machine from himAlternatively, Mr [redacted] can post the machine for sale directly to e-bay, craigslist etc Cardtronics will refund Mr [redacted] the low Trans fee for the months in question $x month, a total of $ It's unfortunate that Mr [redacted] 's business did not succeed as it is a loss of revenue for both organizationsShould Mr [redacted] establish a new business in the future and need an ATM, Cardtronics will aid him in finding a dealer to test the viability of the location so as not to incur any unnecessary costs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) This information was not relayed to me until I filed Revdex.com complaintI would suggest they send information via mail as wellI will accept refund and would appreciate if they can help me sell machineI withdraw my complaint and grateful for response and assistance in selling the machine
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ ETHNYCITY Mr [redacted] purchased an ATM from us in May, He signed the standard year processing agreement that accompanies all ATM sales(see attachment # 2) Mr [redacted] received the required documents necessary to perform Electronic Funds Transfer via e-mailThese documents were sent using "Adobe EchoSign" which allows the recipient to digitally sign the document without the need to print sign and faxMr [redacted] digitally signed and returned the documents(See attachment # 1)"Adobe EchoSign" automatically generates a digital signature to populate the area of a standard signatureMr [redacted] , by the act of returning the e-mail, legally signed the attached documents Mr [redacted] was charged no fees to operate his ATM machine from May till May From January of through April the machine had Zero transaction, multiple calls to Mr [redacted] regarding the lack of transactions went un-answered In March, Cardtronics sent a letter to all merchants with transaction levels below a pre-determined threshold stating the company could no longer service their accounts without imposing a fee of $Mr [redacted] was charged this fee in the months of May, June and July of Cardtronics, upon request, e-mails monthly statements to any of its merchantsAdditionally, we maintain a "Best in Class" web portal known as CAMP (Cardtronics Atm Management Portal) that allows the merchant complete access to every financial aspect of the ATM Proposed Resolution: Mr [redacted] 's claim of forgery is falseOne can see the confusion when their name appears in a digital format and not their unique markMr [redacted] purchased and operated the machine for a number of years until the issue of the low Transaction fee surfacedCardtronics will not refund Mr [redacted] the purchase price of the machineCardtronics will put Mr [redacted] in touch with one of our local dealers who may be interested in purchasing the used machine from himAlternatively, Mr [redacted] can post the machine for sale directly to e-bay, craigslist etc Cardtronics will refund Mr [redacted] the low Trans fee for the months in question $x month, a total of $ It's unfortunate that Mr [redacted] 's business did not succeed as it is a loss of revenue for both organizationsShould Mr [redacted] establish a new business in the future and need an ATM, Cardtronics will aid him in finding a dealer to test the viability of the location so as not to incur any unnecessary costs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) This information was not relayed to me until I filed Revdex.com complaintI would suggest they send information via mail as wellI will accept refund and would appreciate if they can help me sell machineI withdraw my complaint and grateful for response and assistance in selling the machine