ATM Painting

Consumer sent the following clarification and documentation. See attached also.Per the email I received, here’s a copy of our contract. The first page is the estimate they gave us where they did a line item for everything. The second is when they put everything into groups because we broke the... job into two parts. For the master bathroom ceiling, they told us it was $200 (which you’ll see) and $700 for the porch. For the porch, we had the entire floor painted plus the columns. And they did take 20% off of everything if we agreed to all the work.And here is a copy of a string of text messages that started in October. We first reached out to them in May and spoke to both Denise and her brother Steve. Throughout the summer, Steve continually blew us off. We also have voice mails, too. If you need anything else, please let me know. Thanks!Michelle / 216-346-3988Hi Michelle. Not sure if you are up but thought I should reach out to you. I am not in town again but think that the best thing to do is to offer you a refund of that portion of the work ( the porch and the bathroom ceiling) if I cannot get this done by November 15. I need to see the contract so that I can see what was all done so that we can agree on an amount. I won't be back until October 31. I am so sorry for this. I believe that we can work this out. Thank you for your unbelievable patience. Hi Denise. At this point, we agree that's the best course. Let's connect when you're back. Thank you. 10/24/15, 12:44 PMOk great10/25/15, 6:12 PMHi Denise. I know you're out of town, but wanted to let you know we found the contract. The line item for the porch and master bath ceiling is $900. Our address for the refund is [redacted] ***. Thanks. 11/3/15, 4:31 PMHi Denise. Just checking in on our refund status. Thanks Hi I am back and just getting up to speed with everything. If you are available we can come out tomorrow afternoon to take care of everything. If you can have the paint available for the front porch I can take it and have it matched with the proper porch paint. Thanks. Actually were traveling and I don't want anyone at our home while we arent there. Let's just stick to the refund as we discussed at this point given how late it is bI understand that you are traveling but we need to have an opportunity to fix this so please give me some dates when you are available in the coming weeks. Thank you. Denise, seriously? An opportunity to fix it? We gave you 5 months! Since June. Actually, end of May when I first reached out. Your brother stood us up this last time! We cancelled family plans on a Sunday and waiting for him! He didn't even have the decency to call us or respond to my calls. And that wasn't the first time. Check phone records and texts, we called weekly! We are done. And we aren't going through this again next summer if/when the paint chips. We could have at any time last year challenged your pricing or tried not to pay in full when your brother messed up - repeatedly. But we didn't. Not at all! I'm sorry if you find the cost of the refund to be high, but they are your costs. And it was your suggestion. So let's proceed that way because we have spent enough time dealing with this. 11/5/15, 10:57 AMYou are right Michelle in that you do not have to have us come back however your indication of the price for the two items in question is incorrect. On the contract that you signed it says that job #1 includes the dining room, exterior windows and porch floor at $1600 which was made up of the following: Exterior windows - $1000, Dining Room $800 and porch floor $200. This total was discounted at 20% which gives you the $1600. Therefore the $200 less the 20% discount would put the cost to paint the porch floor at $160. Your master bathroom was $200 of which the ceiling would be only $60 less the 20% discount which would put it at $48. Therefore, the amount of your refund will be $208. We will make it $250. Sorry for the inconvenience. Denise, we have two contracts with you. The first was an estimate. The second - that you both signed and dated, was when we had you come back to requote more work. It is all by line item, signed and dated. I will gladly email it to you. Just tell me where. It's a signed contract. And by the way, we had your brother sign and date every time we gave him more money that he asked us for. Remember, I have a family of lawyers so we never took him at his word and got everything in writing. And I'm thankful we did. Email please?MPlease send to [email protected]. ThxPlease email everything you have. ThxWill do when I'm back home. Thanks Ok. I'm sure we will work this out. Me too!11/5/15, 4:25 PMOur scanner at home isn't working right, so here's a pic. I can send the actual next week when I'm back at work. As you can see, you charged us $709 to do the porch and $200 to paint the bathroom ceiling ($400 was the bathroom itself for $600 total. Steve gave us some song and dance about how this was a tricky bathroom w a lot of molding, corners, etc.). And then yes, 20% if done all at once. So go ahead and take it off. Honestly, I can't even believe you guys would give us a hard time now on anything. If this was you dealing with contractors like this, I've got to believe you'd be just as livid. You simply don't run a business this way or treat customers like this. Between last summer and this summer, it's almost unbelievable. 11/6/15, 10:51 AMMichelle, I am not trying to be difficult just accurate. I have a copy of the signed document which details what we ultimately did after much negotiations with you. As you recall, the porch was more than just the porch floor. It included the columns etc and for that we charged $700. You then asked us to split the jobs into two separate jobs of which we were to paint the columns at one time and the porch floor another. I have my notes which also details all of this. You did not pay $700 for just a porch floor nor did you pay $200 for just the ceiling of the bathroom. Please see my copy of the document that you signed. This document that you sent me is of the estimate before you had some other contractors come and give you estimates. It is after those estimates that you came back to us and we gave you our final pricing. 11/6/15, 12:16 PMPlease send again, there's nothing there. I also have the other document. 11/10/15, 7:32 AMGood morning. Please send me the other document you are referencing. You are correct about the 20% as well as having the porch columns painted. We'd like to see the breakdown you are referencing that clearly denotes what is what that we signed. Let's settle this once and for all. Thank you. 11/16/15, 6:51 PMHi Denise. Can you please provide us with an update? Yesterday, 4:19 PMHi Denise. Should we assume the lack of response back to us means you guys are choosing not to resolve this with us and honor our contract? If we don't hear back after this 3rd attempt, we will assume that the answer is yes. Yesterday, 8:55 PMPer my last response to you Michelle, we are willing to honor the contract however I will not engage in a debate with you over the price as you say you do not do. Since you made arrangements with my brother outside of our contract to do work on your bathroom ceiling as you indicated in your previous message, please feel free to work that out with him. This leaves us with the porch floor which we are happy to reform or refund to you $200. Thank you. Denise, clearly we can't work anything out with your brother. If we could, our porch would have been taken care of at the beginning of summer. All we are asking for is the breakdown of price. You said you had a line item that we signed. We'd like to see that. $200 is not enough to cover the porch floor and ceiling. Now you're going down in price. We are not accepting $200. That's insulting - and completely taking advantage of us. If that is all you're willing to refund us, then honor our contract. We will give you 1 week to come out and paint the porch and bathroom. We choose to honor your guarantee and signed contract. And we fully will for the next 20 years. Every chip, peel, etc. We are holding you to it.

Consumer sent the following clarification and documentation.  See attached also.Per the email I received, here’s a copy of our contract. The first page is the estimate they gave us where they did a line item for everything. The second is when they put everything into groups because we broke the...

job into two parts. For the master bathroom ceiling, they told us it was $200 (which you’ll see) and $700 for the porch. For the porch, we had the entire floor painted plus the columns. And they did take 20% off of everything if we agreed to all the work.And here is a copy of a string of text messages that started in October. We first reached out to them in May and spoke to both Denise and her brother Steve. Throughout the summer, Steve continually blew us off. We also have voice mails, too. If you need anything else, please let me know. Thanks!Michelle / 216-346-3988Hi Michelle.  Not sure if you are up but thought I should reach out to you.  I am not in town again but think that the best thing to do is to offer you a refund of that portion of the work ( the porch and the bathroom ceiling) if I cannot get this done by November 15.  I need to see the contract so that I can see what was all done so that we can agree on an amount.  I won't be back until October 31.  I am so sorry for this.  I believe that we can work this out.  Thank you for your unbelievable patience.  Hi Denise. At this point, we agree that's the best course. Let's connect when you're back. Thank you. 10/24/15, 12:44 PMOk great10/25/15, 6:12 PMHi Denise. I know you're out of town, but wanted to let you know we found the contract. The line item for the porch and master bath ceiling is $900. Our address for the refund is [redacted]. Thanks. 11/3/15, 4:31 PMHi Denise. Just checking in on our refund status. Thanks Hi I am back and just getting up to speed with everything.  If you are available we can come out tomorrow afternoon to take care of everything.  If you can have the paint available for the front porch I can take it and have it matched with the proper porch paint.   Thanks.  Actually were traveling and I don't want anyone at our home while we arent there. Let's just stick to the refund as we discussed at this point given how late it is bI understand that you are traveling but we need to have an opportunity to fix this so please give me some dates when you are available in the coming weeks.   Thank you. Denise, seriously? An opportunity to fix it? We gave you 5 months! Since June. Actually, end of May when I first reached out. Your brother stood us up this last time! We cancelled family plans on a Sunday and waiting for him! He didn't even have the decency to call us or respond to my calls. And that wasn't the first time.  Check phone records and texts, we called weekly! We are done. And we aren't going through this again next summer if/when the paint chips. We could have at any time last year challenged your pricing or tried not to pay in full when your brother messed up - repeatedly. But we didn't. Not at all! I'm sorry if you find the cost of the refund to be high, but they are your costs. And it was your suggestion. So let's proceed that way because we have spent enough time dealing with this. 11/5/15, 10:57 AMYou are right Michelle in that you do not have to have us come back however your indication of the price for the two items in question is incorrect.  On the contract that you signed it says that  job #1 includes the dining room, exterior windows and porch floor at $1600 which was made up of the following:  Exterior windows - $1000, Dining Room $800 and porch floor $200.  This total was discounted at 20% which gives you the $1600.  Therefore the $200 less the 20% discount would put the cost to paint the porch floor at $160.  Your master bathroom was $200 of which the ceiling would be only $60 less the 20% discount which would put it at $48.  Therefore, the amount of your refund will be $208.  We will make it $250.  Sorry for the inconvenience. Denise, we have two contracts with you. The first was an estimate. The second - that you both signed and dated, was when we had you come back to requote more work. It is all by line item, signed and dated. I will gladly email it to you. Just tell me where. It's a signed contract. And by the way, we had your brother sign and date every time we gave him more money that he asked us for. Remember, I have a family of lawyers so we never took him at his word and got everything in writing. And I'm thankful we did. Email please?MPlease send to [email protected].  ThxPlease email everything you have.  ThxWill do when I'm back home. Thanks Ok.  I'm sure we will work this out.  Me too!11/5/15, 4:25 PMOur scanner at home isn't working right, so here's a pic.  I can send the actual next week when I'm back at work. As you can see, you charged us $709 to do the porch and $200 to paint the bathroom ceiling ($400 was the bathroom itself for $600 total. Steve gave us some song and dance about how this was a tricky bathroom w a lot of molding, corners, etc.). And then yes, 20% if done all at once. So go ahead and take it off. Honestly, I can't even believe you guys would give us a hard time now on anything. If this was you dealing with contractors like this, I've got to believe you'd be just as livid. You simply don't run a business this way or treat customers like this. Between last summer and this summer, it's almost unbelievable. 11/6/15, 10:51 AMMichelle, I am not trying to be difficult just accurate.  I have a copy of the signed document which details what we ultimately did after much negotiations with you.  As you recall, the porch was more than just the porch floor.  It included the columns etc and for that we charged $700.  You then asked us to split the jobs into two separate jobs of which we were to paint the columns at one time and the porch floor another.  I have my notes which also details all of this.  You did not pay $700 for just a porch floor nor did you pay $200 for just the ceiling of the bathroom.  Please see my copy of the document that you signed.  This document that you sent me is of the estimate before you had some other contractors come and give you estimates.  It is after those estimates that you came back to us and we gave you our final pricing.  11/6/15, 12:16 PMPlease send again, there's nothing there. I also have the other document. 11/10/15, 7:32 AMGood morning. Please send me the other document you are referencing. You are correct about the 20% as well as having the porch columns painted. We'd like to see the breakdown you are referencing that clearly denotes what is what that we signed. Let's settle this once and for all. Thank you. 11/16/15, 6:51 PMHi Denise. Can you please provide us with an update? Yesterday, 4:19 PMHi Denise. Should we assume the lack of response back to us means you guys are choosing not to resolve this with us and honor our contract? If we don't hear back after this 3rd attempt, we will assume that the answer is yes. Yesterday, 8:55 PMPer my last response to you Michelle, we are willing to honor the contract however I will not engage in a debate with you over the price as you say you do not do.  Since you made arrangements with my brother outside of our contract to do work on your bathroom ceiling as you indicated in your previous  message, please feel free to work that out with him.  This leaves us with the porch floor which we are happy to reform or refund to you $200.  Thank you.  Denise, clearly we can't work anything out with your brother. If we could, our porch would have been taken care of at the beginning of summer. All we are asking for is the breakdown of price. You said you had a line item that we signed. We'd like to see that. $200 is not enough to cover the porch floor and ceiling. Now you're going down in price. We are not accepting $200. That's insulting - and completely taking advantage of us. If that is all you're willing to refund us, then honor our contract. We will give you 1 week to come out and paint the porch and bathroom. We choose to honor your guarantee and signed contract. And we fully will for the next 20 years. Every chip, peel, etc. We are holding you to it.