Atmosphere Movers Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10636208, and find that this resolution is satisfactory to me.
Regards,
*** *** I would like to add that they did send me to take down my complaint on facebookThe" trained"movers had been drinking alcohol and were told to stay out of the area where the tree had fallenI think it was really unprofessional that one of the movers specifically took my flat screen TV out of the room where he was told not to goThe tree was in the house when they came out to review the moveI am awake at night a lot due to the stress this event has put on meThings were just thrown in there and no packing things right were doneI still will never recommend them as movers

Our company went out to Ms. [redacted] residence to help move her out of her home. There was a tree that had fallen on her residence and the property itself was unsound and not by any means safe to work in. However, our experienced movers chose to stay and help her regardless of the safety...

risks they were taking. They could see that she was disabled and needed our help, so we tried our best to accommodate her and conduct her move. After her move was completed, she was still unhappy. We began receiving e-mails from her (most of them written in the middle of the night, so she would get upset when we would not immediately respond which was impossible as our office hours are 8am-5pm Monday through Friday). After reading and responding to her and her daughter's complaints, we sent her a settlement check for $200.00 out of the $490.00 that her job originally cost, in order to set things right and satisfy her. We did not refund the whole amount because although she says her move was unsatisfactory, we still completed it despite the hazardous working conditions. She received said check, and in turn told our company that she would retract her complaints and that all was well and taken care of. Yet she still lodged a complaint with the Revdex.com. We have tried our best to satisfy her just like we strive to satisfy every customer we have. We have been a reputable moving company for 18 years and we take our business and customers seriously. This includes complaints and our efforts to alleviate any concerns or stress that customers may have. Thank you for your time and we hope this response will re-instate our membership with the Revdex.com. [redacted]l###-###-####