We have been trying to accommodate the customer and looked into our inventory few times with no positive resultHowever, the said customer has not furnished us with the receiptAs per our invoice terms, when an item is lost or damaged, thank god it doesn't happen a lot, we are responsible for 10x the cleaning cost of the itemWe are willing to cut a check for $dollar to the said customer or give her $in store credit, if she choosesWe regret the dissatisfaction of the customer but our company has gone through some staff changes removing some of the unaffected employeesWe at World Class Cleaners, respect our customers and all we want is to perform good quality and servicesThank You!
Thank you for your respond. We are also trying to resolve the problem in a timely manner, therefore; our offer still stands for check $130.00 or $260.00 as a store credit. Thank you for helping us resolve this matter.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is completely unacceptable. This has been going on for fourteen months and they haave been anything but cooperative or helpful. I have made many calls to the owner and was never allowed to speak to him. We were NOT given a receipt for the sweater which is what my doorman tells me is standard procedure with pickups. He also told me that many residents in the building had similar problems with World Class. Why on earth would I accept a credit there when they lost a favorite item of clothing of mine? This should have been settled many months ago and I will not be satisfied unless they pay me $250 for my sweater. Besides the cost of the sweater I have had to pay my assistant for many hours of her time chasing down these inconsiderate people. I would appreciate your help in resolving this promptly. Life is just too short to go through this. Thank you very much. Sincerely, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We have been trying to accommodate the customer and looked into our inventory few times with no positive resultHowever, the said customer has not furnished us with the receiptAs per our invoice terms, when an item is lost or damaged, thank god it doesn't happen a lot, we are responsible for 10x the cleaning cost of the itemWe are willing to cut a check for $dollar to the said customer or give her $in store credit, if she choosesWe regret the dissatisfaction of the customer but our company has gone through some staff changes removing some of the unaffected employeesWe at World Class Cleaners, respect our customers and all we want is to perform good quality and servicesThank You!
Thank you for your respond. We are also trying to resolve the problem in a timely manner, therefore; our offer still stands for check $130.00 or $260.00 as a store credit. Thank you for helping us resolve this matter.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is completely unacceptable. This has been going on for fourteen months and they haave been anything but cooperative or helpful. I have made many calls to the owner and was never allowed to speak to him. We were NOT given a receipt for the sweater which is what my doorman tells me is standard procedure with pickups. He also told me that many residents in the building had similar problems with World Class. Why on earth would I accept a credit there when they lost a favorite item of clothing of mine? This should have been settled many months ago and I will not be satisfied unless they pay me $250 for my sweater. Besides the cost of the sweater I have had to pay my assistant for many hours of her time chasing down these inconsiderate people. I would appreciate your help in resolving this promptly. Life is just too short to go through this. Thank you very much. Sincerely, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]