Atmosphere Technologies Heating and Air Conditioning

This complaint should be directed to the home inspector What the customer fails to mention is the fact that we did NOT make a mistake and the lines were NOT crossed The home inspection report was simply wrong The breaker was off since the home was vacant The customer called us out on a Saturday to fix the problem [redacted] who has over years experience with our company and over years total, was confident that he had not crossed the lines After verifying this, he informed the homeowner that the breaker was simply off He turned on the heater, waited while the water heated up, and showed the customer that all fixtures were correctly dispensing water...hot from the hot side, cold from the cold side The customer was charged a Saturday service call, having been at the home from 4:19pm to 5:16pm on Saturday.Had we actually made a mistake, we certainly wouldn't have charged for this call I do not understand why this customer is so upset with us If you have any additional questions, please don't hesitate to contact us.Thank you! [redacted]