Atoka Heat & Air Reviews (1)
Atoka Heat & Air Rating
Description: Heating & Air Conditioning
Address: 7170 Highway 59 W, Burlison, Tennessee, United States, 38015-7460
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Left caps off my a/c unit so the Freon would leak out.I called Mr. [redacted] owner of Atoka Heating and Air after it was determined during a home inspection that my A/C unit was a little low on Freon. Mr. [redacted] came out on July 8, 2014 at 6:00pm central. He checked the unit and simply said it was low and was going to add some freon. Once that was completed he said the coils were very dirty and needed cleaning. He cleaned the coils with a chemical wash. At no time did he give any estimate on what the cost was for performing the jobs. Once Mr. [redacted] was finished with his job he brought me a generic invoice with the totoal being $600.00 for 5 lbs of freon and cleaning the coils. It also stated on the invoice that my unit had a leak and would leak back down. There was no break down of how much each service cost. I paid Mr. [redacted] with a check. The next dayI called 3 different HVAC licensed businesses...with all 3 telling me I had been grossly over charged for the services. The highest price for freon was $50.00. I also had another licensed company send out a technician to check the unit for leaks. As soon as the technician looked at my unit he came back to me and wanted to show me what Mr. [redacted] had done. Mr. [redacted] had left the caps off of the ports where Freon is added so that the Freon would leak out again! This type of act was uncalled for!Desired SettlementI would like a complete refund for being mislead by Mr. [redacted] with Atoka Heating and Air because of the fraud he committed by leaving the caps off my unit so the Freon would leak out and grossly over charging me for the Freon. I am a female who doesnt know anything about a/c unit, and trusted him to preform a job honestly.