AtomPark Software Inc

Review: ABSOLUTELY TERRIBLE CUSTOMER SERVICE

> Your communication is very misleading. I never said "I do not like the product" or "it is not what I need". I CLEARLY SAID the product NEVER WORKED... This is terrible customer service. If a product does not work then obviously it is grounds for a refund. It cannot be fixed because I no longer have the product nor do I have an active key for the software because I was told by your service or avangate to delete the software to begin the refund process. It was deactivated and deleted. Now I am finally fed up with this ridiculous communication and customer service. I have already SENT SCREENSHOTS... Communicating for up to 4 weeks... And now it is over 2 months apart and there has been no results for A BROKEN PRODUCT. I would like to get in touch with someone higher up to have this resolved or I will file a case in small claims court

>

>> On Apr 1, 2014, at 8:39 AM, Atompark cc <@atompark.com> wrote:

>>

>> Hello, [redacted]

>>

>> Please provide screen shots illustrating the problem and smtp connection reports, it would help to resolve this issue.

>>

>>

>>

>>

>>> On 1 April 2014 15:04, [redacted] <@comcast.net> wrote:

>>> I HAVE BEEN IN TOUCH WITH YOU FOR 2 MONTHS. The software has not worked for two months and I have been in touch for TWO MONTHS. This is ridiculous.

>>>

>>> Avangate said to make contact with the seller to begin the refund process...

>>>

>>>> On Apr 1, 2014, at 1:12 AM, Atompark cc <@atompark.com> wrote:

>>>>

>>>> Hello, [redacted]

>>>>

>>>> You are asking for refund and not providing any ground for it, unfortunately we can not grant you a refund.

>>>> Please refer to our refund policy: refund can be issued if the product does not work (some bug found) and it can not be fixed. Please appreciate our position, "I do not like the product" or "it is not what I need" is not an appropriate ground for refund as we offer free trial for each of our products before purchasing.

>>>> You can contact Avangate and submit a refund request. Shopper support on order and payment related issues: International: +[redacted] (24 hour support) USA and Canada: ###-###-#### [redacted]

>>>> I am sorry but we can not provide refund without any proof of non working software.

>>>>

>>>>

>>>>

>>>>

>>>>> On 31 March 2014 17:17, [redacted] <@comcast.net> wrote:

>>>>> I no longer have the software downloaded on my laptop because I was suppose to delete it upon request for refund. I also believe my software key was deactivated.

>>>>>

>>>>> That is why I am annoyed. This has been going on for 3 months. My card company asked for my assistance in getting the problem resolved on my own.

>>>>>

>>>>> If not actions will be taken. Request for refund is being attempted. Please accept.

>>>>>

>>>>>> On Mar 31, 2014, at 9:25 AM, Atompark cc <@atompark.com> wrote:

>>>>>>

>>>>>> Hello, [redacted]

>>>>>>

>>>>>> So what did not work properly? Provide screen shots, smtp connection reports illustrating the problem.

>>>>>>

>>>>>>

>>>>>>

>>>>>>

>>>>>>> On 31 March 2014 16:07, [redacted] <@comcast.net> wrote:

>>>>>>> It was not my SMTP. I tried multiple SMTP and it did not work properly

>>>>>>>

>>>>>>>> On Mar 31, 2014, at 8:30 AM, Atompark cc <@atompark.com> wrote:

>>>>>>>>

>>>>>>>> Hello, [redacted]

>>>>>>>>

>>>>>>>> As I see there was problem with delivery through your smtp server, the issue was in that, not in the program, unfortunately there was no refund reason for the refund. Please correct me if I am not right.

>>>>>>>>

>>>>>>>>

>>>>>>>>

>>>>>>>>

>>>>>>>>> On 31 March 2014 15:18, [redacted] <@comcast.net> wrote:

>>>>>>>>> All communication we have had since January. Has all screenshots. Has chargeback service communication. Has everything.

>>>>>>>>>

>>>>>>>>> All I want is a refund and it has been such a hassle

>>>>>>>>>

>>>>>>>>>> On Mar 31, 2014, at 8:05 AM, Atompark cc <@atompark.com> wrote:

>>>>>>>>>>

>>>>>>>>>> Hello, [redacted]

>>>>>>>>>>

>>>>>>>>>> Please explain, you intend to fax us ticket details or what documents do you mean?

>>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>>> On 31 March 2014 14:50, [redacted] <@comcast.net> wrote:

>>>>>>>>>>> I can fax over all the documents from our previous discussion in January. We already went through this process.

>>>>>>>>>>>

>>>>>>>>>>>> On Mar 31, 2014, at 7:37 AM, Atompark cc <@atompark.com> wrote:

>>>>>>>>>>>>

>>>>>>>>>>>> Hello, [redacted]

>>>>>>>>>>>>

>>>>>>>>>>>> Provide us with the ground for the refund. We need screen shots illustrating the problem and its detailed explanation.

>>>>>>>>>>>> We reserve the right to examine every refund request in the most careful way and such examination can take time.

>>>>>>>>>>>>

>>>>>>>>>>>>

>>>>>>>>>>>>

>>>>>>>>>>>>

>>>>>>>>>>>>> On 31 March 2014 14:33, [redacted] <@comcast.net> wrote:

>>>>>>>>>>>>> Software has not performed functional since I received it.

>>>>>>>>>>>>>

>>>>>>>>>>>>> This has been going on for long enough and I would like to have this come to a final conclusion.

>>>>>>>>>>>>>

>>>>>>>>>>>>> It's hard to pay for an $80.00 product that does not function correctly for me.

>>>>>>>>>>>>>

>>>>>>>>>>>>> Therefore I would like a refund to have this come to a conclusion

>>>>>>>>>>>>>

>>>>>>>>>>>>> Thanks,

>>>>>>>>>>>>> [redacted] johnson

>>>>>>>>>>>>>

>>>>>>>>>>>>> > On Mar 31, 2014, at 7:19 AM, Atompark cc <@atompark.com> wrote:

>>>>>>>>>>>>> >

>>>>>>>>>>>>> > Hello, [redacted]

>>>>>>>>>>>>> >

>>>>>>>>>>>>> > Please clarify what technical issues do you face using our product.

>>>>>>>>>>>>> >

>>>>>>>>>>>>> > --

>>>>>>>>>>>>> > Best regards,

>>>>>>>>>>>>> > [redacted]

>>>>>>>>>>>>> > AtomPark Software

>>>>>>>>>>>>

>>>>>>>>>>>>

>>>>>>>>>>>>

>>>>>>>>>>>> --

>>>>>>>>>>>> Best regards,

>>>>>>>>>>>> [redacted]

>>>>>>>>>>>> AtomPark Software

>>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>>

>>>>>>>>>> --

>>>>>>>>>> Best regards,

>>>>>>>>>> [redacted]

>>>>>>>>>> AtomPark Software

>>>>>>>>

>>>>>>>>

>>>>>>>>

>>>>>>>> --

>>>>>>>> Best regards,

>>>>>>>> [redacted]

>>>>>>>> AtomPark Software

>>>>>>

>>>>>>

>>>>>>

>>>>>> --

>>>>>> Best regards,

>>>>>> [redacted]

>>>>>> AtomPark Software

>>>>

>>>>

>>>>

>>>> --

>>>> Best regards,

>>>> [redacted]

>>>> AtomPark Software

>>

>>

>>

>> --

>> Best regards,

>> [redacted]

>> AtomPark SoftwareDesired Settlement: Refund me for the product that did not work.

Review: On September 3, 2014, we ran an SMS text campaign (for all recipients who had opted in). The purpose of the campaign was to encourage Parents and Troop leaders to re-register their girls for the upcoming year. Firstly, I felt that the service was overprices, but I decided to proceed because sending the message was time sensitive. As it turns out, the text message was broken up into 3 parts. The middle portion of the message was sent first, and the other 2 parts were sent afterward. This made the message disjointed and unusable.

Since the message had to be sent that day, we had to use another service, so we ended up paying twice. It took two weeks for Atom Park to correct the problem, and they wouldn't talk on the phone, only via email. I told them that we wanted a refund, and they said it was not possible because the message had been sent. Even though I explained that the message was useless, and we had to use another service, they still refused.Desired Settlement: I would like to see a refund for the full purchase price.

Review: I attempted to use the software, and it failed to work. An error message displayed every time I attempted to use the software.Desired Settlement: I desire for AtomPark to refund [redacted]. in full due to the products defective nature in failing to work by throwing a windows error message during all attempts when running the software.

Consumer

Response:

Check Message tab or see attached.

Review: I purchased this companies software to assist me in my task of emailing large amounts of customers. The price for both the pieces of software was $127.76.

The software did not work as described, rather every sing one of the emails I sent out was kicked back into our inbox. Their refusal to communicate at all about the refund or otherwise is what prompted this complaint.

I have filed a complaint with my credit card company and a investigation is in progress. I am also going, after seeing your review, to file a complaint with the FTC (Federal Trade Commission) since they do business internationally.

Thank you for your time and effort in this matter, [redacted].Desired Settlement: REFUND is all I asked of them.

Business

Response:

Oct 7, 2013

In regards to this letter the customer was issued a full refund to their credit card. Refunds take up to 30 days to process when a customer cancels their purchase, account or subscription.

We have tried to contact the user directly and there was no response, even after the refund has been made. We hope that in the future rf he has any problems he can contact our technical support staff directly at [email protected]

Sincerely,

Review: I purchased software that doesn't work and they will not troubleshoot the software, but instead they insist I wait on a new software to be released which is not what their refund poilcy states. The software has issues wether the thread count is high or low the software freezes up 99% of the time and I am being treated as if I don't matter. I did not pay to wait for update and software that doesn't work and demand my money back and that the games cease. Not only did I request my refund within the correct time schedule, but also within the guidelines.Desired Settlement: $55