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Atoms Labs

2670 Firewheel Dr STE D, Flower Mound, Texas, United States, 75028-7596

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Reviews Security Cameras, Producers Atoms Labs

Atoms Labs Reviews (%countItem)

we needed to send our webcam back again for the second time due to defects and cost us 11.90.
We do not feel we should pay for shipping for a defective device which should be covered under their warranty. The first time the camera stopped working and was filled with water and the second time the camera was filled with more water and shorted out the chip I bought.

I want a refund and I do not care if their policies say no refund. I feel this is a lemon and this is twice in one year.

Desired Outcome

I want a refund of the purchase price or a much better camera for equal amount and no charge to me ofcourse.

On XX-X-XX I talked with this company via telephone about a replacement security camera I received from them earlier. The camera was either not working or not compatible with my security system upon receipt. After a female employee tried to assist me in getting the camera working we had no luck. She said they would send me another camera and would call me if there were questions. I had had previous issues with the security system in the past and this company was always very helpful. This time I called them again on 12-7 and XX-XX-XX because I had received nothing nor heard anything back from them since my original XX-X-XX phone call with them. With each follow-up call I was told that there was a back log of activity with them because of the holidays and someone from tech support would get back with me soon via phone. I had made it clear in an earlier call with them that I would not pay to return the camera to them since this is clearly their mistake. I asked for a return label if they wanted the defective camera back. The woman on the phone said she would let me know. Again no response since then.
Product_Or_Service: Security camera

Desired Outcome

Other (requires explanation) A refund of $118.10 for my purchasing a replacement camera.

Atoms Labs Response time Feb 15, 2019

Contact Name and Title: Mark *** Product Dir
Contact Phone: XXXXXXXXXX
Contact Email: ***@atomslabs.com
We had asked the customer to send back the complete system for us to troubleshoot for him. This was on Dec 21, 2018. We never received the product. Sending product in for service at owners expense is standard Warranty procedure. Once repaired or replaced, we send back at our expense.

Customer Response time Feb 18, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to the female employee I was talking to that I had previously paid to ship back a camera to them that was a defective camera. The camera I received back as a replacement from them was not working also or not compatible with my system. I explained that it was not fair to me to have to pay another $15+ to get the camera working since this was their mistake. She said she would talk to someone about either shipping at their expense or sending me another camera. Their replacement they sent was not working so I will not pay for their mistake.

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Address: 2670 Firewheel Dr STE D, Flower Mound, Texas, United States, 75028-7596

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