ATR Productions Inc

Dear Sir/Madam, This letter is in response to a complaint from *** *** which was received in the mail today I will not respond to comments regarding remarks about the school’s condition, other than to state that we have insurance inspectors come in on an annual basis. If
we had such issues, we would not be able to be open I also will not comment on “hear say” or situations of other students Regarding what is listed as desired settlement: Ms *** paid $prior to beginning school. This amount was for the cost of uniforms and down payment for attending school. The cost of her kit is very clearly stated on the first page of her contract The federal government distributes financial aide based upon hours earned by the student at the school. Ms *** just clocked hours, therefore would not earn the full tuition. Ms *** received payment for 0-hoursHer Pell was placed on her ledger as credit and she received her direct loan in fullMs *** received payment for 451-hoursThe majority of her Pell was applied to her ledger. She was issued a check for part of her Pell and received her direct loan in fullMs *** received payment for 901-hoursPart of her Pell was applied to the ledger. She received a check for part of her Pell and received her direct loan in full Ms *** did take a leave of absence and put in writing that she would return on October 14, 2016. I texted her on October asking if she was returning from her loa and that she was supposed to have returned on October I did not get a response. According to the Department of Ed, if a student does not return, she must be dropped. The contract does not state that she must respond in writing prior to a school dropping a student Upon dropping Ms ***, we had to do a Title IV returnBecause she did not “earn” her hours in her last payment period, the school returned a sizable amount of money that had previously been applied to the school ledger. Yet, keep in mind, the student received and kept her last disbursement According to the school contract, the student will receive her kit and transcripts if and when the school is paid in full. After an Institutional Refund Calculation was completed, it was determined that the student owes the school a balance. She was not charged with any overtime. The school abides by the guidelines that are given to any accredited school. We have annual independent audits (as do other accredited schools) to ensure that the school is adhering to the guidelines set upon us I believe that I have covered the major concerns of Ms ***. I will also forward in the mail a copy of her Institutional Refund Calculation to her new address to ensure that she has received a copy of the actual numbers Please contact me should you have any additional questions or concerns Sincerely, Beverly S*** Director Apex Academy of Hair Design