Atria Woodbridge Reviews (1)
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Atria Woodbridge Rating
Description: Senior Housing/Living
Address: 1 Witherspoon, Irvine, California, United States, 92604-8637
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www.atriawoodbridge.com
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Review: This is a follow-up to a complaint submitted against Atria Woodbridge for forcing us to pay for services we did not request or approve. When I contacted the regional sales person ([redacted]) said he was already informed of the issues and reiterated they will not stop the forced 24/7 one-on-one care for my Mother. I was hoping [redacted] would be someone that would lilsten to the complaint I had with Atria Woodbridge with neutrality and professionalism and not force us to pay the thousands of dollars. Instead, [redacted] was agressive and threatening. He made claims that were not true and reitereated comments mande by [redacted] as fact, that were also not true. [redacted] refused to stop the 24/7 one-on-one care for my Mother that my Mother is being forced to pay and said he would invoke a 3-Day Quit Notice if we didn't move my Mother out of the senior facility. Until then, we are being force to pay thousands of dollars for services we did not request or approve.Desired Settlement: Atria Woodbridge must:
1) Be required to pay for the 24-hour one-on-one care to the care provider that they initiated, coordinated, and are managed.
2) Stop bullying my Mother and treating her like a criminal.
3) Honor my Mother's civil and human rights.
4) Stop making up and exaggerating stories about my Mother.
5) Apologize to my Mother for the horific treatment Atria management has forced on her for no valid rational reason.