Atrio Health Plans Reviews (1)
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Address: 2965 Ryan Dr SE, Salem, Oregon, United States, 97301-5201
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Address: 2965 Ryan Dr SE, Salem, Oregon, United States, 97301-5201
Phone: |
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ATRIO Health Plans offers many ways for our members to pay their insurance premiums.Members can go online monthly to process the payments themselves, they can mail in a personal check, they can ask that their bank send in the payment each month, or they can have ATRIO draw with...
EFT/Re-occurring. The options that we give for the EFT/Re-occurring is for the dates of the 1st or the 15th. (Premiums are due no later than the last day of the month for the member to remain effective in the upcoming month.)This member’s complaint indicates that we only provide “either 25 or 30 days prior to when the bill is due.” We provide either 15 or 30 days prior to when the bill is due (1st or the 15th of the month). We do this as we have re-occurring payments that do not process the first time through for a various reasons (expiration of the card/date, card no longer valid, etc.). This gives us time to contact those members and give them an alternative way of making the payments before they are late. If we processed everyone’s on the last day of the month, then those that did not process, would have past due premiums and would enter into a grace period.This member requested that we set up to have her payments draw on the 15th. Her re-occurring payments were set up a few months ago and the most recent payments were pulled April 15th and May 15th.There are other options. Members do not have to set up the withdrawal through ATRIO. This member could set it up for automatic through her bank, if the date was not a good date for her or her go online each month to make the payments.