Atrium Garden Center

Initial Business Response / [redacted] (4001, 13, 2015/07/20) */ I did respond to this complaint, not sure why not showing up All plantings for this customer has been done and completed, to all satisfaction Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/07/30) */ We have been on vacation since the middle of July and won't return until August 4thObviously the matter is not resolved to our satisfaction as the Atrium stated, we have not been home to authorize any replacements (which is not the resolution we requested anyway)They made no attempt to contact us!!! After the extended time and frustration with this less than professional 'business', Their response does not surprise meThis matter has NOT been completed to our satisfaction, We stated in our original claim with the Revdex.com that we wanted a refund Final Business Response / [redacted] (4000, 20, 2015/07/30) */ The customers came to us with pictures of some items we planted last year that didn't make it through the winter that they wanted replacedAs per our written guarantee, we set them up for replacements while they waitedWe have honored our guarantee 100% and replaced their dead items as they wishedWe're not sure what this complaint is aboutIt would seem that their wanting us to replace the items is our authorization to replace themOur guarantee posted in the store, on the nursery receipts and on our website explains the warranty we provide for nursery stock, which does not include a refundThese customers have taken issue with every policy and business practice we have since the inception of their purchase - expressing their dissatisfaction in the form of verbal assaults and threats and abusing the cashiers and other staff every time we've had an encounter with themThere is nothing more we can or will do for themThank you Final Consumer Response / [redacted] (4200, 22, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response states that we verbally assaulted the employees and cashiers is completely falseI feel is it more than patient to wait the amount of time we did to have these items replaced before filing this claimI made numerous phone calls to The Atrium to inquire about a delivery date and not once were my calls returnedWhen we went in with pictures and attempted to have the items replaced, no where did it state that the delivery would not be able to be scheduled since it was a warranty claimThe gentleman that helped us pick out the replacements was very kind and worked on a delivery date with usIt was the woman at the front that radioed back and told him that he was not to schedule a deliveryShe informed us that they would call us to schedule a delivery date, that NEVER happenedBy stating that we wanted items replaced under warranty did not and does not give The Atrium permission to come onto our propertyThey like to bend the interpretation of things when it applies to themThis business has been extremely unprofessional throughout our attempt to follow through on warranty issuesBased on several other review websites, we are only one of numerous customers dissatisfied with their experience with The AtriumThe owner [redacted] hides behind a manager title in order to avoid taking responsibility for his businessIt is unfortunate that a business owner would take such little pride in the way they deal with customers and the reputation that follows themI can only hope I can save other potential customers from having to deal with the same level of frustration with poor plant and shrub quality and poor business practicesThe Atrium couldn't even file a response to requests from the Revdex.com by the deadlines stated, that speaks volumes to their unprofessional practices

Initial Business Response /* (4001, 13, 2015/07/20) */
I did respond to this complaint, not sure why not showing up.
All plantings for this customer has been done and completed, to all satisfaction.
Initial Consumer Rebuttal /* (3000, 18, 2015/07/30) */
We have been on vacation since the...

middle of July and won't return until August 4th. Obviously the matter is not resolved to our satisfaction as the Atrium stated, we have not been home to authorize any replacements (which is not the resolution we requested anyway). They made no attempt to contact us!!! After the extended time and frustration with this less than professional 'business', Their response does not surprise me. This matter has NOT been completed to our satisfaction, We stated in our original claim with the Revdex.com that we wanted a refund.
Final Business Response /* (4000, 20, 2015/07/30) */
The customers came to us with pictures of some items we planted last year that didn't make it through the winter that they wanted replaced. As per our written guarantee, we set them up for replacements while they waited. We have honored our guarantee 100% and replaced their dead items as they wished. We're not sure what this complaint is about. It would seem that their wanting us to replace the items is our authorization to replace them. Our guarantee posted in the store, on the nursery receipts and on our website explains the warranty we provide for nursery stock, which does not include a refund. These customers have taken issue with every policy and business practice we have since the inception of their purchase - expressing their dissatisfaction in the form of verbal assaults and threats and abusing the cashiers and other staff every time we've had an encounter with them. There is nothing more we can or will do for them. Thank you.
Final Consumer Response /* (4200, 22, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states that we verbally assaulted the employees and cashiers is completely false. I feel is it more than patient to wait the amount of time we did to have these items replaced before filing this claim. I made numerous phone calls to The Atrium to inquire about a delivery date and not once were my calls returned. When we went in with pictures and attempted to have the items replaced, no where did it state that the delivery would not be able to be scheduled since it was a warranty claim. The gentleman that helped us pick out the replacements was very kind and worked on a delivery date with us. It was the woman at the front that radioed back and told him that he was not to schedule a delivery. She informed us that they would call us to schedule a delivery date, that NEVER happened. By stating that we wanted items replaced under warranty did not and does not give The Atrium permission to come onto our property. They like to bend the interpretation of things when it applies to them. This business has been extremely unprofessional throughout our attempt to follow through on warranty issues. Based on several other review websites, we are only one of numerous customers dissatisfied with their experience with The Atrium. The owner [redacted] hides behind a manager title in order to avoid taking responsibility for his business. It is unfortunate that a business owner would take such little pride in the way they deal with customers and the reputation that follows them. I can only hope I can save other potential customers from having to deal with the same level of frustration with poor plant and shrub quality and poor business practices. The Atrium couldn't even file a response to 2 requests from the Revdex.com by the deadlines stated, that speaks volumes to their unprofessional practices.