Atrium Parking Garage, LLC

Mr*** states that upon exiting our garage he was charged $5.00, he paid using a $bill and change due back was $however he alleged that he only received US dollar coinsIn his complaint he states that he noticed that he only received US dollar coins prior to taking the change
from the dispenser and then had his daughter and wife verify thisIn order to notice this he would have had to get out of his car and look in the dispenser under the receipt.The action taken is our patrons would pull the receipt and change from the dispenser, not get out of the car and look first, there is very little room between the exiting car and the pay station; I have attached two photos, one of the change dispenser and one of a customer using the machine, with their approval, removing their changeIf the pay station does not by chance dispense the correct change it will state it on the receiptWe had asked Mr*** if the receipt said change due and he replied no it did notWe have had many instances where our customers drop coins or a coin will not drop down all the way but if he looked in the change dispenser, as he claims, he would have seen the coinLastly Mr*** called the office number and not the emergency call number, being on a weekend the office would have been closedThe pay station also has a help button of which he did not press, had he pressed it an attendant would have been able to assist him. Once leaving the garage it is hard to verify because people see coin on the ground or some even check the machines to see if money is leftIf Mr*** would like $to make him feel whole again he is more than welcome to come to our office to receive $Thank you, Management Office Atrium Parking Garage