Atrium Windows & Doors Reviews (1)
View Photos
Atrium Windows & Doors Rating
Description: Windows, Glass - Plate and Window, Industrial Manufacturers, Manufacturers & Producers, Doors, Storm Windows & Doors
Address: 3400 Tacoma St, Union Gap, Washington, United States, 98903
Phone: |
Show more...
|
Web: |
www.atrium.com
|
Add contact information for Atrium Windows & Doors
Add new contacts
Review: My house was built in 1998. [redacted] windows were installed. Which included a Lifetime warrantee on all parts and labor. Several years later best built was purchased by atrium windows. I have had the seal break ( moisture between panes) on at least 2 other occasions. At that time atrium replaced at no charge. I now have another window with the same failure. I contacted Atrium thinking there would not be any issue. The receptionist gave message to Sales Manager he proceeded to call with an attitude like I had contacted the wrong business. Since I had the info of best built being sold to atrium and phone number then he wasn't able to deny. He also, said there was no record that I had called for warrantee replacement before. Kinda nuts since I have record of it. After quit an awkward conversation he said they would replace glass but I had to pay labor!!! Does anyone know what their obligation is? Who can I contact?Desired Settlement: Uphold original contract replace at no charge.
Business
Response:
The warranty for the homeowner does not cover labor. This is stated in the attched copy of the warranty. Atrium will however, replace this piece of glass at no charge but will not continue to do so in the future.