Thank you for your email and yes I did receive the complaint but did not respond to it yet. The amount paid was due to the item was purchased in and had no verification of price. Our manager did talk to Mrs*** several times, informing her of the progress but we also talked to her
letting her know that the check was mailed. *** *** Phone 864-***Fax 864-*** *** Blvd., Suite 3-C*** SC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The fact that the owner recognizes that “yes, I did receive the complaint but did not
respond to it yet” is beyond words. It has been 3 months and you have been
informed by your manager, whom I reached out to for information not the other
way around, that I would like to speak with you. The real question is do you believe what you
say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for
our customers, our employees and our family.” “We take the time to serve
each and every one of our customers with the best quality and service possible.”
If this is true, why have I not received what you advertised?” If this is true, why have I not received
what you advertised?
I also had to reach
out to your manager about the status of my check. Your letter , that had the check with it, had
no explanation that indicated as to why the amount was less than what was put
on the form. Expecting someone to verify
cost when they don’t expect their
clothes to be ruined is absurd. As told to your manager, this was purchased in
Europe. If you truly “ take the time to serve each and every one of your
customers with the best quality and service possible, trusting that the amount
is valid is the first place to start. This along with calling a customer when
they have gracious and given you time to contact them is what good customer
service is.
So in closing, please enlighten me on why I have not gotten
one call from you? How you plan on making me verify a purchase? I am not the
company who was careless and lost an article of a customers.
Regards,
[redacted]
Thank you for your email and yes I did receive the complaint but did not respond to it yet. The amount paid was due to the item was purchased in and had no verification of price. Our manager did talk to Mrs*** several times, informing her of the progress but we also talked to her
letting her know that the check was mailed. *** *** Phone 864-***Fax 864-*** *** Blvd., Suite 3-C*** SC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The fact that the owner recognizes that “yes, I did receive the complaint but did not
respond to it yet” is beyond words. It has been 3 months and you have been
informed by your manager, whom I reached out to for information not the other
way around, that I would like to speak with you. The real question is do you believe what you
say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for
our customers, our employees and our family.” “We take the time to serve
each and every one of our customers with the best quality and service possible.”
If this is true, why have I not received what you advertised?” If this is true, why have I not received
what you advertised?
I also had to reach
out to your manager about the status of my check. Your letter , that had the check with it, had
no explanation that indicated as to why the amount was less than what was put
on the form. Expecting someone to verify
cost when they don’t expect their
clothes to be ruined is absurd. As told to your manager, this was purchased in
Europe. If you truly “ take the time to serve each and every one of your
customers with the best quality and service possible, trusting that the amount
is valid is the first place to start. This along with calling a customer when
they have gracious and given you time to contact them is what good customer
service is.
So in closing, please enlighten me on why I have not gotten
one call from you? How you plan on making me verify a purchase? I am not the
company who was careless and lost an article of a customers.
Regards,
[redacted]