Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [The fact that the owner recognizes that “yes, I did receive the complaint but did not respond to it yet” is beyond wordsIt has been months and you have been informed by your manager, whom I reached out to for information not the other way around, that I would like to speak with you The real question is do you believe what you say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for our customers, our employees and our family.” “We take the time to serve each and every one of our customers with the best quality and service possible.” If this is true, why have I not received what you advertised?” If this is true, why have I not received what you advertised? I also had to reach out to your manager about the status of my check Your letter , that had the check with it, had no explanation that indicated as to why the amount was less than what was put on the formExpecting someone to verify cost when they don’t expect their clothes to be ruined is absurdAs told to your manager, this was purchased in EuropeIf you truly “ take the time to serve each and every one of your customers with the best quality and service possible, trusting that the amount is valid is the first place to startThis along with calling a customer when they have gracious and given you time to contact them is what good customer service is So in closing, please enlighten me on why I have not gotten one call from you? How you plan on making me verify a purchase? I am not the company who was careless and lost an article of a customers Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [The fact that the owner recognizes that “yes, I did receive the complaint but did not respond to it yet” is beyond wordsIt has been months and you have been informed by your manager, whom I reached out to for information not the other way around, that I would like to speak with you The real question is do you believe what you say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for our customers, our employees and our family.” “We take the time to serve each and every one of our customers with the best quality and service possible.” If this is true, why have I not received what you advertised?” If this is true, why have I not received what you advertised? I also had to reach out to your manager about the status of my check Your letter , that had the check with it, had no explanation that indicated as to why the amount was less than what was put on the formExpecting someone to verify cost when they don’t expect their clothes to be ruined is absurdAs told to your manager, this was purchased in EuropeIf you truly “ take the time to serve each and every one of your customers with the best quality and service possible, trusting that the amount is valid is the first place to startThis along with calling a customer when they have gracious and given you time to contact them is what good customer service is So in closing, please enlighten me on why I have not gotten one call from you? How you plan on making me verify a purchase? I am not the company who was careless and lost an article of a customers Regards, [redacted] ***