AT&T

Complaint by telephone/Revdex.com staff/sq - Consumer states they have had a constant problem with billing and customer service surround their bill The bill has constantly increase without with notice, different people in the call center have provided promises of getting the matter corrected, or rudeness and even disconnecting the calls Consumer's bill has increased from $and now $with no added services.Acct# unavailable at this time, but the telephone number *** is associated with the account - U Verse Bundle - Television & Internet only

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After speaking with home solicitors from AT&T, I agreed to their services of AT&T U-Verse bundles of home phone, internet, and satellite televisionServices was scheduled to start on Sept 1,for all servicesThe Direct TV man arrived and accepted my payment of $for wireless receivers and installed servicesHe went through the already existing line that Charter had dug and ran therefore cutting off my internet servicesAfter the AT&T internet installer never showed, I had to cancel services on Sept 3, They charged me $for wireless receivers and unable to get internetDirect TV sent me a refund for $and stated that they with held the remainder for activation feeI canceled packet and still received a bill for $that AT&T is saying that I still owe this bill and turn

from the start of the account the price quoted was NEVER what my monthly CHARGE I HAD TO CALL EVERY MONTH TO DISPUTE THE BILL ONE THE PHONE FOREVER TO GET CHARGE TAKEN OFF THEN I WAS CHARGE FOR A LINE I DIDNT HAVE AND WAS TOLD THAT IT WOULD BE CORRECTED FOR NEXT MONTH BUT I WOULD HAVE TO PAY THE ADDITIONAL CHARGES THIS MONTH AND ACT LIKE U DOING ME A FAVOR FOR CREDITING SOME OF THE CHARGES IT SHOULD BE A LAW AGAINST WHAT THEY ARE DOING
Product_Or_Service: Samsung /galaxy edge 7/att u-verse and wirless
Account_Number: ***

AT&T is a DISGUSTING companyI have been with them for accumulative of around years, 8+ on this recent accountI even have a business line with them, and I can tell you they will outright LIE to your face to get you off the phoneI have RECORDED phone calls of them repeatedly lying to me over the course of a month an a half, about a plan they changed I NEVER agreed toWhen I provide proof of the plan I agreed upon, they lie to get me off the phoneThey are a TERRIBLE business, LIE to customer faces, are SEVERELY over priced, and don't care anything about their customers, as long as they can milk them for moneySWITCH TO ANOTHER CARRIER, you will be better off

I placed on order for a iPad on Maron a special deal since I upgraded my iPhoneI was emailed that the iPad would be delayed a month and ship in May, no problemThen I received an email the past Friday saying the older iPad was no longer available but I would be upgraded to the newer at no extra chargeThen Saturday I received an email my order was cancelled by meAfter calling ATT support I was told to go to the store which I didI was told buy the lady, who showed all my emails to the store manager that they would get approval today and fix the issueAfter three calls back over hours I was told she was gone for the day and that a manager would call me back in 10-minutesNo call againI guess my next action is to file a disputeThe is more than about and iPad, its about customer service or the lack ofITS A MATTER OF PRINCIPAL

I'm trying to pay a $dollar internet bill and I don't know how to pay because Im waiting on bill to be combined I just want to pay the with no fee after being on the phone for minutes It's under***, I think that is my husband it's due tomorrowand I need this fixed
Product_Or_Service: att fiber

I don't see how a business with negative reviews and only positive reviews could be accredited as an "A+" Revdex.com RatingIf they weren't the only option in Los Angeles, I WOULD NOT be a customer

I had at&t dsl and now I switch over to at&t *** and at&t dsl is still charging me

On July 19,a man came to my door asking me to change from direct tv to at&t u-verse At first I was reluctant but after listening to his sales talk I decided to change I was promised a $reward The service was installed on July 20,and I am real pleased with the change After days I phoned AT&T about the rewards I spoke to one person and they o.ked the first $but gave me another number to claim the other $ I phoned that number and the lady o.ked it I received $cards I phoned to see about the other $and they said they could not find any record of the other $ They only give $rewards I spoke with different people I told them I was promised $and I expected to get it One lady offered $50.00's off my bill but I told her no, that wasn't what I was promisedI then spoke to a gentleman and he said there was nothing he could do either I told him I would be writing the Revdex.com and he made no commentI told

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AA&T in November of and they offered me a two year contact with them and direct tv that included wireless and cable for $a monthFor the last three months they are charging me $I called them a couple of times to discuss the this issue and to look at the verbal contact that happened on November of They have told me they are investigating it, but they never call me backThey never mailed me a contract regarding any information on the verbal contactsEvery month is the same issueI call to complain that they are not charging me what they told me they were going to charge me, someone says they will look into it and they never get back to meI have requested the verbal conversations for when the contact was done and everytime I have called to complain The last p

Shoddy installation,paying prices for services that you dont get, and inability to work with the customers schedule for service to repair their equip
A little over a year ago we ordered AT&T U verse internet and released a competitorThe installer claimed he could not fish the wire into the crawlspace so he drilled from inside our home through the outside wall and ran the cable down the wall to the box leaving an unsightly wire and staples running along the outside of our homeWe were paying for internet speeds we did not get after several speed testsA techdetermined we could not get the speeds we were paying for so they gave us a lower promotional rate, matching the speeds we were actually gettingAfter a year, the prices nearly doubled, and I compared the competitor and called AT&T to check their promotions and compareOver the previous year, AT&T and a local contractor installed Gigabit cables in our neighborhood which included digging up my front yard, and putting a green

So Many issues When I switched from Uverse to Direct TV they told me the installer would take the old equipment...that's a lie Then they told me times they would send a return kit...that's a lie Now they charged me for the equipment, $until I find a UPS store and return it Did it yesterday but they have turned off my service and held it hostage for the $for equipment that I returned Talked to them, on the phone, chat and went to the store in person Person on the phone said she put in a claim and turned on my internet and phone Direct TV doesn't care about any claims from "that side of the business" they won't do it So now I've had to pay $for equipment I don't have just to watch TV Worst experience in the world Oh yeah, they told me yesterday that they don't send out return kits for uverse equipment Right hand doesn't know what the Left is doing

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My name is: *** *** and I'm Complaining on behalf of my AT&T U-VERSE Cable bill AT&T#XXX-XXX-XXXX Phone# To Account:954-461-Password: first off Channel which is Wsvn we no longer have to find out that AT&T is under negotiation with that channel provider because I couldn't watch My football Game at that time on 01/17/So I took a picture of the blue screen for proof and when I called they wasn't sure when it will be back up for the customer which is not fair and we didn't even get a kind notice of this channel will be unavailable to the customer's and it's included in our plan and we paying for something we not even getting plus a lady Promise me $off towards the bill so I did a follow up to check on the $credit and spoke with Retention manager *** on 02/08/which

I had been a year customer of AT&T Recently I changed wireless companies My final bill was not prorated I believe $to be at issue AT&T is telling me that it is now their policy not to prorate No refund will be given Terrible I have been on the phone and online without success

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 13, At&t put in telephone and internet service for my home which is called Uverse My daughter already had directv which is under At&T now and because of uverse, everything was to be combined under one name and one bill My daughter authorized this to be done under her name *** *** and my name *** *** added to the account The internet and phone come under one bill but the directv is listed but there is never an amount noted for directv on the bill I can pay the internet and phone bill under the combine bill but cannot pay the directv bill I have to call At&t or directv in order to pay the directv bill When I call I have to speak to a rep and am charged a $fee I called and complained about this and they told me that it will take two billing cycles for this to

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted the original creditor as I was trying to obtain wireless serviceI was advised that I had an outstandng balance with ATT home phone services that needed to be paid in fullI advised that I never had any services with ATT I was transferred to the fraud departmentI advised them the account that was opened in my name was opened without my knowledgeThe rep that I spoke with requested that I send information prooving that I was living at another locationI sent the request via email as well as regular mail to the addressXXXXX ** *** *** *** ** XXXXXThe rep insured me that this would not go on my credit as he researched the address and was provided with the information prooving that I was not living at this location and that this was indeed fraud

Please pay attention to the details on billing for those switching or new to AT&T
My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle
The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem
I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of last year AT&T took a deposit of $from me told me that is my bill ever got disconnected the dishes go towards my bill and tried to cancel my service and now they're saying that they cannot use my money to put it on the bill Because I forfeit itBut they told me to that it would go to watch my bill and I used of it to go for my bills when I have service with them now they're saying I have to move the rest because I'm leaving now so where does my money go do I not get it back or is it gone

If I could give zero stars I would! Switched to AT&T in June, they had a promo of b1gfree iPhone x I also let the manager talk me into switching to Directv against my better judgement, saying it had improved recently, um really they used our old dish when they came and installed it, ugh Back to the iPhone, surprise surprise our bill is different every month so its hard to keep track of what they are scamming from you Just realized we are not getting our full credit back for the second iPhone and they are saying it was b1giPhone not That was not the info that was given to us when we signed up! I had to call the store because customer service couldn't help me and the manager at the store is giving us a credit back for the difference How many people are they scamming that don't notice the difference on their billI will be dropping at&t as soon as I possibly can!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : AT&T has been charging me for Internet services for the past three months, even though I did not have the servicesI have been calling in to rectify the situation for the past three months to no availThe issue was finally resolved on yesterday after my telephone services were disconnected due to nonpayment of the bill, due to disputed portions of the billAT@T then credited my account for the Internet charges that I had been erronusely billed forI paid a reactivation fee, and was told that my services would be restored the same dayIt is now another day and my services are still not been restoredI have called him several times regarding this issue and have been given several different responsesMy doctors, as well as nurses have not been able to get in touch with me because my telephon