AT&T

I had ATampT Uverse and got rid of it I had problems with getting the box to send back the equipment I sent it back and several months later I am contacted by Franklin Collection Services They gave me a payoff amount of I asked for a breakdown and was told that was the equipment charge We went back and forth and came to a total payoff amount of I payed it off in March of Several months later I get contacted by I C Systems saying that I owe This confuses me because I entered into a payoff arrangement with a 3rd part vendor with ATampT to payoff this debt so why would another 3rd party vendor be calling me I explained that I had already payed off the debtI continued to get several calls This is still on my credit report and I want it removed If a company calls me as an agent of ATampT then ATampT should have to honor the agreement that was made

I have several complaints with my service:
I agreed to a one year contract, over the phone at $ They tried to talk me into a two year contract but I refused and I know they record these phone calls, but they are once again telling me I signed up for over a two year contract They are also raising my rates, which I also told the customer service representative that I would cancel my service If they raised my rates
I have recently moved and the internet connection is unsatisfactory I have called at least three times over the past month, had a technician service the home, and although they have promised it will work by: reconnecting devices, unplug router or reset the router, none of these methods have worked Each phone call has lasted over an hour, with multiple transfers
I have recently complained about being charged for four DVR, even though we only have two We have not been refunded and I am currently waiting for a call back from cancellation ser

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Late in 2016, I called to arrange a bundled service TV, phone & internet The representative phone checked to see if I could get Uverse He came back & said it was not available in my areaonly Direct TV was available This was a LIE The Direct TV installer said Uverse was available The installer was there so I let him go ahead My husband was VERY upset when he found that an antenna was installed on the roof A couple of days later one of the door-to-door salesmen for AT&T stopped at our house and said that Uverse was available
The first snow storm came, and our TV was out for a day The next day Direct TV was down for an hour I live in Wisconsinit is going to snow I called to complain and arranged for Uverse to be installed to replace Direct TV
I am a tax preparer and did

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had auto pay turned on my AT&T account for nearly a year For two months in a row, AT&T did not auto pay my account and disconnected my service when they did not receive my payment I had requested AT&T credit my account for the reconnection fee of $on both occasions AT&T acknowledged they took me off autopay without my knowledge and refused to credit my reconnection fees I was also told I was taken off auto pay due to a security issue with my bank and the charge did not go thru Had I been made aware they needed to remove me from autopay, I could have easily changed the account However, without that knowledge, I thought I was current in my account

We have been with AT&T for many years and they have repeatedly said one thing (in the store) but only to find out when the bill comes that they did not disclose the specifics We bought two new phones in June on a BOGO promotion and they have been charging us every month for the free phones They said that the credit would show up after three months when we bought the phones...six months later, no credit and still charging for the phones After several calls it appears that the dispute was resolved by determining that the phones were not eligible for the discount- but they failed to let us know and instead just kept charging This month when I called in again they said that it has been resolved and it will show up tomorrow I'm not holding my breath

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T U-verse internet and Direct TV since MarchWe moved at the end of September and we have now been without Service for daysWe have set up multiple installation appointments for no one ever to show upWe have wasted over HOURS on the phone getting transferred from department to department to try to straighten this mess outWe have missed hours of work trying to accommodate these appointments that no one shows forIt has been a nightmareThen today a Direct TV installation man shows upHe informs us that *** U-verse will be here at 1:to finishWe have waited and once the appointment has been missed we call to be informed that the appointment was canceled (not on our end)This whole mess has cost us hundreds of dollars from missing work, data overage fees on our phon

Took advantage of promotional to switch from [redacted] Wireless to ATT Wireless. Given promotional pricing from sales that was not honored after activation.
I recently decided to switch to [redacted]. During this switch, I was told that I could take advantage of various promotions by switching my wireless carrier from [redacted] to AT&T.

I called and spoke with AT&T wireless sales team and was promised the following to port my 3 Verizon lines to AT&T unlimited data plan.

Line 1, smart line, free iPhone 7 with $40 access charge. I would be responsible for $150 difference between 32GB and 128GB version, which would result in $5/mo charge. AT&T would cover early termination fees with [redacted]

Line 2, smart line, [redacted] 6S with $40 access charge. This device would cost me $21.67/mo. AT&T would cover early termination fees with [redacted]

Line 3, basic phone, $10 access charge. Unfortunately, I could not keep existing [redacted] device on this line because it did not have a SIM card. I asked sales agent for a basic AT&T phone (phone for my elderly mother-in-law), and he directed me to the LG K10. He said, that this is a touch screen phone, however, it could be activated as a basic phone with data being blocked. I should take advantage of this particular phone because he found a rebate promotional that would take $150 off of the $150 phone. This would make the phone essentially FREE. Monthly fee would only be the $10 activation associated with the basic line. I thought this was a great deal, even if the phone did have extra capabilities my mother-in-law would not need, as long as the data was blocked.

Upon receipt of the devices, I ported over all three lines from [redacted] to AT&T. Upon completing this task, I was provided a new AT&T account number and was able to access my account online. This is when the trouble started. Nothing appeared correct on my estimated bill.

Line 1 - estimated bill did not reflect the "free iPhone 7" + the $5/mo. Bill reflects full phone cost.

Line 2 - everything reflected as it should.

Line 3 - estimated bill did not reflect the $150 rebate, I am being charged $5/mo for the device. Estimated bill is also charging a full $40/mo access charge for device, even though it is supposed to be a "basic phone" activation with data block for $10/mo.

I called support and was eventually directed to the highest level of AT&T support to discuss my issues. I learned that Line 1 would reflect the correct monthly fee within 2 billing cycles, and not be concerned. OK. I was also told by the kind woman, that sometimes the AT&T sales team gives misinformation to customers because they are trying to make a sale. She told me that Line 3 cannot be setup as a "basic phone" with data block, and that the sales member on the phone probably told me this to sell the device. She also said that she could not find the $150 rebate on the device that I was promised from the sales team member.

I am extremely frustrated. I would never have switched from [redacted] to AT&T if it was going to cost me more. I would never have selected to buy the LG K10 if it could not be setup as a "basic phone". My mother-in-law will be fighting an uphill battle trying to work the device as is. I only selected this one because it was "FREE" and same monthly access fee as a basic flip or slider device.

I ask that AT&T assist in this matter to honor the promises made by the sales team. The highest level AT&T support openly suggested that this is a common practice, and it frustrates her and her team regularly. It is dishonorably to make promises to a customer just to get a sale. I will be happy to go back to [redacted] if this issue cannot be resolved in a timely manner. I don't want to go through the hassle of switching back to the old devices and porting numbers and cancelling AT&T, but I will if this cannot be resolved in a timely manner. I do not feel like I am asking for anything unreasonable; I simply ask that the company honor what they promised a "potential" customer.