Attack Cat Security Reviews (1)
Attack Cat Security Rating
Description: SECURITY CONTROL EQUIPMENT, SYS/MONITOR
Address: 33 Charles Road, Bedford Corners, New York, United States, 10549
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Review: Alarm system consistently malfunctioning - called owner - owner wants us to walk throughout the house checking panel boxes and unscrewing equipment that we are not familiar with instead of offering to come service the system. Rudely says, well if you want me to come service your system that will be a service charge since you opted out of the service agreement and last time I charged you with a service charge you didn't pay the bill on time. Be advised that we did pay the bill in full along with any fees associated. We did not want to tamper with equipment we are not experts with nor familiar with. We tried to continuously call him back and he did not pick up the phone. We tried calling several phone numbers. Extremely poor customer service and when you are being serviced, the owner is very rude and has no patience whatsoever. He makes you extremely frustrated. Deals with all issues himself and does not have anyone on call from our past experiences.Desired Settlement: to move on to another security system company and exit contract. We do not feel that they provide adequate service for the money paid compared to comparable services in this industry for e.g. ADT
Consumer
Response:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,