[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did email the PD when they announced they will no longer supply a free TV guide They did offer me a reduced price and I did refuse the offer.I appreciated their goodwill offer I am sorry for any misunderstanding [redacted]
This customer was credited, there may have been a theft issue, and customer does not wish to continue service at this time The Plain Dealer considers the matter closed and the customer was satisfied
The customers account has been stopped and a refund issued The customer was unable to be reached, and a message was left The Plain Dealer considers the matter closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I Thank you Revdex.com, I do not accept their justification of a lie At NO time did Plain Dealer customer service speak to me about non payment, each message left, it was about renewal or how I could split the payments, but never no call that I missed a payment A [redacted] call me [redacted] and left a message for me to call her, I did The first thing she asked was "when would I like to restart my service." My statement was NEVER Check my credit, I do paid my bills, if I miss a payment and a company send me a notice, I would check my cancel checks, either call them or send payment in, BUT to send me to collection, I do not need a newspaper when I got internet
Messages were left prior to customer's service suspension No cancellation attempt was made, the customer was not paid thru November Another message was left to explain the terms of service again, and resolve any further issue
Customer did not email us regarding cancellation, customer admitted to receiving calls from us regarding the balance. There are no complaints on the account regarding any complaints. Customer was offered promotion, and it was refused. As a goodwill gesture we will credit the
customers account. The Plain Dealer considers the matter closed
The customers account has been stopped and a refund issued. The customer was unable to be reached, and a message was left. The Plain Dealer considers the matter closed
Messages were left prior to customer's service suspension No cancellation attempt was made, the customer was not paid thru November. Another message was left to explain the terms of service again, and resolve any further issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.While the Plain Dealer considers the case closed, I do notI have contacted the Plain Dealer times to have delivery stopped, yet they refuseI insist this complaint remain open until a pattern of non-delivery is demonstrated consistently.
Regards,
*** ***
This customer was credited, there may have been a theft issue, and customer does not wish to continue service at this time. The Plain Dealer considers the matter closed and the customer was satisfied
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I Thank you Revdex.com, I do not accept their justification of a lie. At NO time did Plain Dealer customer service speak to me about non payment, each message left, it was about renewal or how I could split the payments, but never no call that I missed a payment. A *** call me 216.*** and left a message for me to call her, I did. The first thing she asked was "when would I like to restart my service." My statement was NEVER. Check my credit, I do paid my bills, if I miss a payment and a company send me a notice, I would check my cancel checks, either call them or send payment in, BUT to send me to collection, I do not need a newspaper when I got internet
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I really appreciate your help!!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did email the PD when they announced they will no longer supply a free TV guide They did offer me a reduced price and I did refuse the offer.I appreciated their goodwill offer I am sorry for any misunderstanding [redacted]
This customer was credited, there may have been a theft issue, and customer does not wish to continue service at this time The Plain Dealer considers the matter closed and the customer was satisfied
The customers account has been stopped and a refund issued The customer was unable to be reached, and a message was left The Plain Dealer considers the matter closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I Thank you Revdex.com, I do not accept their justification of a lie At NO time did Plain Dealer customer service speak to me about non payment, each message left, it was about renewal or how I could split the payments, but never no call that I missed a payment A [redacted] call me [redacted] and left a message for me to call her, I did The first thing she asked was "when would I like to restart my service." My statement was NEVER Check my credit, I do paid my bills, if I miss a payment and a company send me a notice, I would check my cancel checks, either call them or send payment in, BUT to send me to collection, I do not need a newspaper when I got internet
Attempted to contact the customer, was unable to do so Balance was removedThe Plain Dealer considers this matter closed
The samples were being delivered to a different customer Not the customer who complained The delivery of the samples have stopped
Messages were left prior to customer's service suspension No cancellation attempt was made, the customer was not paid thru November Another message was left to explain the terms of service again, and resolve any further issue
Customer did not email us regarding cancellation, customer admitted to receiving calls from us regarding the balance. There are no complaints on the account regarding any complaints. Customer was offered promotion, and it was refused. As a goodwill gesture we will credit the
customers account. The Plain Dealer considers the matter closed
The customers account has been stopped and a refund issued. The customer was unable to be reached, and a message was left. The Plain Dealer considers the matter closed
Attempted to contact the customer, was unable to do so. Balance was removedThe Plain Dealer considers this matter closed
Messages were left prior to customer's service suspension No cancellation attempt was made, the customer was not paid thru November. Another message was left to explain the terms of service again, and resolve any further issue
The delivery of the sample papers has been stopped
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.While the Plain Dealer considers the case closed, I do notI have contacted the Plain Dealer times to have delivery stopped, yet they refuseI insist this complaint remain open until a pattern of non-delivery is demonstrated consistently.
Regards,
*** ***
Attempts were made to contact the customer; they paid their balance. No one returned messages left. The Plain Dealer considers the matter closed
This customer was credited, there may have been a theft issue, and customer does not wish to continue service at this time. The Plain Dealer considers the matter closed and the customer was satisfied
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I Thank you Revdex.com, I do not accept their justification of a lie. At NO time did Plain Dealer customer service speak to me about non payment, each message left, it was about renewal or how I could split the payments, but never no call that I missed a payment. A *** call me 216.*** and left a message for me to call her, I did. The first thing she asked was "when would I like to restart my service." My statement was NEVER. Check my credit, I do paid my bills, if I miss a payment and a company send me a notice, I would check my cancel checks, either call them or send payment in, BUT to send me to collection, I do not need a newspaper when I got internet
The samples were being delivered to a different customer. Not the customer who complained. The delivery of the samples have stopped
The customer closed the accountTerms of service were explained
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I really appreciate your help!!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The sample delivery of the Sun News has stopped. The Plain Dealer considers this matter closed