Attic Construction Inc

I cannot tell you how pleased my wife and I are with the job they just did for us
We knew we had had animals in our attic -- and perhaps still did Two companies came out and confirmed our worst suspicions and tendered bids to clean up rodent droppings, removed the old insulation (where some animals had forged nests), repair/replace damaged ductwork, sanitize the entire area, and install new, more current insulation
The first bidder didn't even include new insulation in its bottom line -- and was a full $1,higher than Attic Construction
*** and his crew were marvelous He explained every step that would be taken… and then informed us that his crew had finished another job early and could start ours within minutes They did all of the work described above in 6-hours (the other bid called for work to take place over 3-days) They protected themselves with proper ventilation gear and and took appropriate rest periods, and they protected our property with plastic sheeting as they went about their business Their cleanup was so thorough, it was impossible to tell that a four-person work crew had been in our house
If your attic needs cleaning, get several bids -- but make sure Attic Construction is on the list
Dave
San Diego

We have closely reviewed this case and in accordance with
Revdex.com procedures we are addressing your complaints in this letter and have come
to the following conclusions;
"line-height: 150%; direction: ltr; unicode-bidi: embed;">Customer service and satisfaction is our top priorityIn
incidents that we are at fault we will go above and beyond to make sure that
our clients are completely satisfied with our servicesIn this case however we
are having difficulty understanding what has caused you to be so unsatisfied
with our serviceContact in any form has not been made with our company
regarding this matterWe have not received any request informing us that you
did not receive your copy of the invoiceAll of our estimates / invoices are sent via emailPlease
check your spam folder, for sometimes e-mails will automatically be sent to the
spam folder if the sender is not an added contactEach invoice is time stamped
and sent on a third party server at the completion of the jobIn addition, a
warranty for the work completed is stated on the bottom of the invoiceAny
scratch paper left behind at the client’s request was used for explanation
purposes only, and does not act as the formal invoiceAll of our technicians are fully aware of potential
infestations and hazardous surroundingsWe provide each of our technicians
with all of the proper safety equipment, including a 3M Respirator mask,
Gloves, and full body Coveralls(Respirator mask filters are changed daily,
gloves are replaced daily, and Coveralls are washed daily)All of our
technicians are fully trained and use all of the protective equipment on every
jobWe have verified with both the crew leader and team that all necessary
protective equipment and procedures were fully executed during the jobOur company performs a high volume of jobs weekly, thus in
many cases we are able to “piggy back” on preexisting jobs and cut back on
labor and other general costsWe see this as a positive aspect of our company,
enabling us to provide lower prices for our services, while still earning a
profit as a companyThe coupon special for a $cleincludes removal of
rodent waste onlyThis is clearly stated on the couponThe services that were
performed and agreed upon were in an entirely different scope of workThis
includes the removal of debris, contaminated and inadequate insulation,
complete rodent proofing of the structure, along with sanitizing and
disinfecting the entire attic, and finally reinsulating the atticPlease note,
we keep photographic records of the inspected areas in our company’s archive
These are available upon requestAll work begins after a thorough explanation to the client
as well as attaining a signature to express written approval to begin the work
After the work has been executed in full, the client then signs the invoice
stating complete satisfaction of the work performedWe have sent a copy of this letter to our client via email
and postal mail along with a printed copy of the invoice

We have closely reviewed this case and in accordance with
Revdex.com procedures we are addressing your complaints in this letter and have come
to the following conclusions;Customer service and satisfaction is our top priorityIn
incidents that we are at fault we will go above and beyond to make sure
that
our clients are completely satisfied with our servicesIn this case however we
are having difficulty understanding what has caused you to be so unsatisfied
with our service.Contact in any form has not been made with our company
regarding this matterWe have not received any request informing us that you
did not receive your copy of the invoice.All of our estimates / invoices are sent via emailPlease
check your spam folder, for sometimes e-mails will automatically be sent to the
spam folder if the sender is not an added contactEach invoice is time stamped
and sent on a third party server at the completion of the jobIn addition, a
warranty for the work completed is stated on the bottom of the invoiceAny
scratch paper left behind at the client’s request was used for explanation
purposes only, and does not act as the formal invoice.All of our technicians are fully aware of potential
infestations and hazardous surroundingsWe provide each of our technicians
with all of the proper safety equipment, including a 3M Respirator mask,
Gloves, and full body Coveralls(Respirator mask filters are changed daily,
gloves are replaced daily, and Coveralls are washed daily)All of our
technicians are fully trained and use all of the protective equipment on every
jobWe have verified with both the crew leader and team that all necessary
protective equipment and procedures were fully executed during the job.Our company performs a high volume of jobs weekly, thus in
many cases we are able to “piggy back” on preexisting jobs and cut back on
labor and other general costsWe see this as a positive aspect of our company,
enabling us to provide lower prices for our services, while still earning a
profit as a company.The coupon special for a $cleincludes removal of
rodent waste onlyThis is clearly stated on the couponThe services that were
performed and agreed upon were in an entirely different scope of workThis
includes the removal of debris, contaminated and inadequate insulation,
complete rodent proofing of the structure, along with sanitizing and
disinfecting the entire attic, and finally reinsulating the atticPlease note,
we keep photographic records of the inspected areas in our company’s archive
These are available upon request.All work begins after a thorough explanation to the client
as well as attaining a signature to express written approval to begin the work
After the work has been executed in full, the client then signs the invoice
stating complete satisfaction of the work performed
We have sent a copy of this letter to our client via email
and postal mail along with a printed copy of the invoice

My sincerest apologies to you for the unsatisfying experience you encountered regarding our service. Your satisfaction is truly important to Attic Construction, and to me personally. It is our goal to ensure the successful execution of service for all our customers, despite obstacles or issues that...

arise in this complicated process of cleaning and rodent proofing attics. We have tired to offer to send an HVAC company to fix the furnace for you, however you chose to turn this down. Furthermore we fully stand behind our 1 year warranty of rodent proofing service. We get great results with this service, but cannot assist you if you do not let us re-treat anything that needs attention. – again, please feel free to call us to re-inspect and fix any issue you may be experiencing.

[redacted], Attic Construction and I personally truly apologize you are not satisfied with our service. Our technicians are highly rated specifically regarding our integrity and honesty. We have performed a complete attic restoration at your property, including a thorough cleaning, sanitizing, rodent proofing and re-insulating your attic with new insulation, bringing it up to code. As with all our work, we document each step of the process with photos. We would be glad to share these with you to ease your mind as to the thoroughness of our work. These photos include before and after photos of your attic, including the attic area completely cleaned out and insulated. Also, there are numerous pictures of holes we have sealed to prevent future rodent activity. If you are concerned with our rodent proofing service or it was not performed to your utmost satisfaction, per our warranty agreement, we will return to fix this for you with no additional charge, if you choose to do so. Our clients satisfaction is important to us and we strive to ensure all our clients are completely satisfied with our services.

I was very happy with the work this company recently did at our home. They paid a lot of attention to my concerns (for example taking care that our new wooden floors didn't get damaged) and did exactly what they said would in terms of the attic clean up, repairs to the vents and duct work. It is good to know that the new insulation will help with the cost of cooling our house this summer! They also provided a written report and before and after photos. The staff was great to work with, from [redacted] who initially came to the house and the cheerful lady who answered the phone to the guys who came and sweltered up in the attic.

We had this company do an attic cleaning of the old insulation and then they put new insulation in in late November 2015. It was brought to our attention a few days ago (March 13, 2016) by an Air Condition consultant looking in our attic that the furnace was not properly shielded from the insulation. We were unaware that the furnace should have been properly covered and protected from the insulation. The insulation is covering our furnace and this is an extreme fire hazard. We were unaware this was improperly done and we have turned the heater on several times. We were lucky that we did not burn our house down. We have since called the company and they agreed to come out and fix this, but this should not have happened. We paid them $3000 to do their job correctly and instead we got a fire hazard. We have two young children and were unknowingly putting our entire family at risk each time we used the heater. If they do not fix properly, we will file an official complaint, but wanted to warn others of possible work done incorrectly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The attic had many holes to the roof and insulation is now full of droppings.  The technicians broke AC overflow pan and "faked" the furnace to work unsafely.  The technicians lied so many times to me.  I would never allow this company in my home again.  I want my money returned.]
Regards,
[redacted]