Attic Moose Antiques LLC

Initial Business Response /* (1000, 10, 2016/01/22) */
The customer was unhappy with the production of the item (apparently did not like the mold pattern which is the same on all sides) and was politely told to return the itemHere is our exact email:
"Hello *** and thank you for the
email
Please safely return the item today (today is the last day possible for you to return the item that was delivered on the 11th) to the address on the package and we will process the refundWe are sorry to hear you are unhappy with the production of this item."
She then wanted to "discuss" this issue - which going by her response regarding this claim would have taken another 5-days to read/respond again told her, that if she is unhappy with the way the item was made to simply return for a refund, there is no need to "discuss" anythingOur refund policy is clearly stated twice, and she is required to read/agree to it before she placed her order so I am not sure why she was surprised with the refund she received for returning an item that was as described-she just was not happy with it
Initial Consumer Rebuttal /* (3000, 12, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I am not satisfied with the response I received from Attic Moose Antiques LLC because they failed to address the details of the concerns, arguments and questions I had written within my original statementInterestingly and frustratingly, this is exactly the same problem that arose back in December in regards to my first conversations with the companyPlease refer to the original complaint- all original concerns remain the same and can be read in the original statementI am still asking for all of the money I paid- including shipping- to be returned
The business has made their communication deficits clearly known several times now and has demonstrated a complete lack of regard for their customer by refusing correspondence with me, ignoring my concerns and- to top it off- ignoring three notices from the Revdex.com and responding almost a month past due- which I am sure says something about their character alone
At this point, my main and unresolved issue is the disturbing dishonesty coming through on the part of the business, which I am concerned may cause for my claims to seem invalidThe problem here is that the business is refusing to acknowledge their fault in shipping a defective and broken itemRather, they are claiming that there is nothing wrong with the item they shipped me- and that the customer "apparently did not like the mold pattern which is the same on all sides" and was "returning an item that was as described." So, I am attaching photos taken of the item I received as well as images taken off of their website depicting the item for saleIt should be easy enough to see that there is clearly a defect on the item that was shipped to me, and that its defective marking is most definitely not the natural part of a "mold pattern." Further, the marking cannot be seen "on all sides" of the image shown on their websiteIn fact, the marking isn't shown anywhere at all on the item that is listed for saleIn addition, you can see in the included "Item Description" taken from their website, that there is actually no mention of such markings on the itemTherefore, this business has no right to claim their item as "as described" because this is a statementI am truly surprised that the business would make such outright statements that can be proved just by looking at their own websiteI invite the business to try and prove their statements anyway- include a photograph depicting several sets of the same item in question- all showing the exact same defective marking or "mold pattern" on all sides so that I may finally come to realize how the item which I returned is exactly the same as the rest of their stock
I am also happy the business decided to bring up the terms of agreement within their response because it further states my caseThey remark that the customer does not understand the accepted terms of agreement when they themselves are not living up to their own termsI paid this business money in exchange for an item being advertised on their siteThey did not send me the item that was listed for saleInstead, I was sent something that did not look the same as what I had seen on their site- an item that was brokenIf they themselves do not keep to their own terms, how can their "agreement" be considered anything but VOID? In addition, their "refund policy" gives no information in regards to what happens in the case of company fault, advertisement and the sale of defective merchandise (And I do not mean items that are "damaged by shipping")
I am also attaching copies of all email correspondence between the business and myselfI find it funny that they chose to highlight their "politeness" in their last responseBy reading the emails- you can get a better idea of the language used by both parties during our exchangePlease note my:
"I'm still looking for a way to speak to someone about the issueI'm concerned about shippingIf I am wrong about this, I'd really like to be able to discuss it with someone,"
I clearly list my questions and concerns- none of which are ever answeredThis is something pretty standard in customer relations- or any relationship for that matter: healthy "grown-ups" use their growords to talk, clear things up and resolve issues, rather than hiding behind a ringing phone and refusing to pick it upIf a person has apprehensions about customer interaction, then the business/customer service field may not be a wise choice for them, as it is infringing upon the rights of paying customers
Final Business Response /* (4000, 14, 2016/02/04) */
The reason for the delay in replying to this "complaint/ramble" is because it had many so many years since we had a complaint-that the Revdex.com had an invalid email address on file that we have not used in over years
Once the Revdex.com actually called and received our current email address, the "complaint" was replied to the same day
The fact that the claim is invalid seems to be missed by this customerShe was not happy with the way the item was mawas NOT defectiveShe was unhappy, so she returned the item for a refund per our policy
This was an unhappy customer that wanted to create drama, we do not deal with dramaOur policy is clear and she agreed to itWe make it simple for a reason
Once again, the customer replied with an page ramble that we have already addressedThankfully she copied our email communication to prove that we did nothing wrong
We have taken precious time to reply once again to a claim that is unfoundedSince it takes so many words on her part to make her point-I believe we did the right thing by not addressing the drama she so desperately needs

Initial Business Response /* (1000, 10, 2016/01/22) */
The customer was unhappy with the production of the item (apparently did not like the mold pattern which is the same on all sides) and was politely told to return the item Here is our exact email:
"Hello *** and thank you for the
email
Please safely return the item today (today is the last day possible for you to return the item that was delivered on the 11th) to the address on the package and we will process the refundWe are sorry to hear you are unhappy with the production of this item."
She then wanted to "discuss" this issue - which going by her response regarding this claim would have taken another 5-days to read/respond again told her, that if she is unhappy with the way the item was made to simply return for a refund, there is no need to "discuss" anything Our refund policy is clearly stated twice, and she is required to read/agree to it before she placed her order so I am not sure why she was surprised with the refund she received for returning an item that was as described-she just was not happy with it
Initial Consumer Rebuttal /* (3000, 12, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I am not satisfied with the response I received from Attic Moose Antiques LLC because they failed to address the details of the concerns, arguments and questions I had written within my original statement Interestingly and frustratingly, this is exactly the same problem that arose back in December in regards to my first conversations with the company Please refer to the original complaint- all original concerns remain the same and can be read in the original statement I am still asking for all of the money I paid- including shipping- to be returned
The business has made their communication deficits clearly known several times now and has demonstrated a complete lack of regard for their customer by refusing correspondence with me, ignoring my concerns and- to top it off- ignoring three notices from the Revdex.com and responding almost a month past due- which I am sure says something about their character alone
At this point, my main and unresolved issue is the disturbing dishonesty coming through on the part of the business, which I am concerned may cause for my claims to seem invalidThe problem here is that the business is refusing to acknowledge their fault in shipping a defective and broken item Rather, they are claiming that there is nothing wrong with the item they shipped me- and that the customer "apparently did not like the mold pattern which is the same on all sides" and was "returning an item that was as described." So, I am attaching photos taken of the item I received as well as images taken off of their website depicting the item for sale It should be easy enough to see that there is clearly a defect on the item that was shipped to me, and that its defective marking is most definitely not the natural part of a "mold pattern." Further, the marking cannot be seen "on all sides" of the image shown on their website In fact, the marking isn't shown anywhere at all on the item that is listed for sale In addition, you can see in the included "Item Description" taken from their website, that there is actually no mention of such markings on the item Therefore, this business has no right to claim their item as "as described" because this is a statement I am truly surprised that the business would make such outright statements that can be proved just by looking at their own websiteI invite the business to try and prove their statements anyway- include a photograph depicting several sets of the same item in question- all showing the exact same defective marking or "mold pattern" on all sides so that I may finally come to realize how the item which I returned is exactly the same as the rest of their stock
I am also happy the business decided to bring up the terms of agreement within their response because it further states my case They remark that the customer does not understand the accepted terms of agreement when they themselves are not living up to their own terms I paid this business money in exchange for an item being advertised on their site They did not send me the item that was listed for sale Instead, I was sent something that did not look the same as what I had seen on their site- an item that was broken If they themselves do not keep to their own terms, how can their "agreement" be considered anything but VOID? In addition, their "refund policy" gives no information in regards to what happens in the case of company fault, advertisement and the sale of defective merchandise (And I do not mean items that are "damaged by shipping")
I am also attaching copies of all email correspondence between the business and myself I find it funny that they chose to highlight their "politeness" in their last response By reading the emails- you can get a better idea of the language used by both parties during our exchange Please note my:
"I'm still looking for a way to speak to someone about the issue I'm concerned about shipping If I am wrong about this, I'd really like to be able to discuss it with someone,"
I clearly list my questions and concerns- none of which are ever answered This is something pretty standard in customer relations- or any relationship for that matter: healthy "grown-ups" use their growords to talk, clear things up and resolve issues, rather than hiding behind a ringing phone and refusing to pick it up If a person has apprehensions about customer interaction, then the business/customer service field may not be a wise choice for them, as it is infringing upon the rights of paying customers
Final Business Response /* (4000, 14, 2016/02/04) */
The reason for the delay in replying to this "complaint/ramble" is because it had many so many years since we had a complaint-that the Revdex.com had an invalid email address on file that we have not used in over years
Once the Revdex.com actually called and received our current email address, the "complaint" was replied to the same day
The fact that the claim is invalid seems to be missed by this customer She was not happy with the way the item was mawas NOT defective She was unhappy, so she returned the item for a refund per our policy
This was an unhappy customer that wanted to create drama, we do not deal with drama Our policy is clear and she agreed to it We make it simple for a reason
Once again, the customer replied with an page ramble that we have already addressed Thankfully she copied our email communication to prove that we did nothing wrong
We have taken precious time to reply once again to a claim that is unfounded Since it takes so many words on her part to make her point-I believe we did the right thing by not addressing the drama she so desperately needs