Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Dear [redacted] , Please accept our sincere apologies for the inconvenience you may have experienced At AttiCare, we take pride in ensuring our customer's satisfactionWe would like to schedule an appointment for our Handyman to inspect the damages that were caused by one of our team members We will contact the customer directly to scheduled the appointment
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ AttiCare has sent out the images in four different ways( attached in the body of an email, attached images jpg and pdf files with images attached in file, google folder) on four different occasions Mon, Dec 7, at 5:PM, Fri, Dec 11, at 11:AM , Sun, Dec 13, at 11:AM, Tue, Dec 15, at 11:AMIn addition again Wed, Dec 16, at 8:AM after she requested, on our last attempt our office manager [redacted] generated a google folder with images accessible for daysPlease view attached linkCustomer has confirmed she has received the images on our last attempt on Wed, Dec 16, at 8:AM If you have any questions or concerns please contact our office XXX-XXX-XXXX Google Folder Document/ Available for Days https://drive.google.com/folderview?id= [redacted] We have gathered all emails and attachments and images and a timeline of each response to clients request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consider sending the google link with the initial report so that the photos can be accessed and disclose to customers at the time you are hired that they will not be provided with a printed report Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 9, 2016/01/08) */ Dear [redacted] and [redacted] , We apologize for any inconvenience you have experienced with AttiCare Corp, our main priority is customer satisfaction [redacted] , [redacted] and AttiCare Corp has come to a desired resolution for [redacted] and ***Customers has agreed to a refund for the amount of $ After speaking to [redacted] today January 8, a check will be mailed out today Friday January , to [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tom called me days ago & we sorted out differencesHe offered $as good faithAs of today I have not seen this [redacted] Final Business Response / [redacted] (4000, 13, 2016/01/22) */ Dear [redacted] and [redacted] , We have received confirmation from our bank that the checks fund have been cleared and check was depositedIf you have any questions please contact our office at XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 15, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check did arrive & was depositedThe confusion stemmed from lack of communicationBefore submitting my last comment, nine days after they stated their resolution, I still had no mailI called & was told a return call to me would come that dayNothing, no call...no communication so I responded to the Revdex.com in good faithThe check arrived the next dayTen days after speaking with their representativeThank you
our office continues to be in contact with Mrs [redacted] We strive to provide Mrs [redacted] as to all our customer the up most best customer services possiblyAt this time our insurance is handling this case to ensure the best way possible to resolving Mrs [redacted] concerns.?
Hello, I submitted complaint # [redacted] on March Since then, we have discovered additional ways that Atticare mismanaged our insulation job and we have had significant additional costs associated with taking care of our health and safetyI would like to amend our original claim for $to a claim of $We are asking for a full refund for the amount that we paid Atticare for their servicesIn my previous complaint, I went into great detail about the safety protocols that Atticare ignored related to fiberglass safetyI will not reiterate those hereNow I want to point out additional issues: They did not meet their contractural agreement to us, simply ignoring aspects of the work?"such as air sealing?"that the contract said they would doThey did not thoroughly clean and disinfect our attic, as promisedVermiculite insulation was left behindThey were aware of the safety protocols that they should have followed for fiberglass insulation, as their estimator made verbal commitments to us that they would follow these protocolsThey chose not to follow these protocols, presumably to expedite their work and increase their revenueThey disregarded safety protocol for the handling of vermiculite insulation, risking asbestos contamination of our homeThey subjected us to pain and suffering as we dealt with fears about the safety of the air quality in our home, and the implications for our health, due to their sloppy practicesWe moved out of our home for a week while awaiting air quality tests for asbestos, fiberglass particulates, and rat allergensThey covered every air vent in our attic with fiberglass batts, eliminating our attic cross-ventilation and requiring us to hire another company to rectify their workBecause Atticare did not air seal before installing the batts, we have another problem on our hands, as we need to find a way to uncover the air vents without cutting the batts, as cutting them can release fiberglass particulates into our attic and homeWe paid Atticare in full for a job that endangered our health, did not follow their contractural obligations to us, and which required many additional expenses, on our part, to rectify their mistakesWe ask to be refunded what we paid them in fullSincerely, [redacted]
We are submitting this review because of the excellent service and quality of work done to clean our horribly dirty attic, to repair broken or old vents,etc.,and to install new insulation A five man crew worked swiftly and efficiently to get the job done.Each crew member was professional, very considerate of our new home, and politeThey continually updated us on their progress and their explanations of the process were clear and straight forwardWe will not hesitate to recommend this company
I am writing this review after having Atticare finish a very challenging and difficult projectI have been a Firefighter for yearsI have been in many attics and crawlspaces, and must admit that my attic was in need of major TLCMy home was built in It is a Two story Victorian and the attic had rodents, old wood and the insulation was in need of replacement As a member of [redacted] ***, and under [redacted] and the Revdex.com I spent a great deal of time searching for the right companyI obtained Bids for the projectAtticare came out on top for many reasonsFirst off their price was competitiveTheir estimator/Technician [redacted] Meet with me and gave me a history and background on their companyHe then spent minutes in my attic and crawl spaceHe dressed in clean overalls to start the inspectionWhen he came down from the attic he changed into his clean clothes and meet me in my kitchenHe showed my around plus pictures and videos of my atticHe explained Atticare�s process [redacted] was a wealth of knowledge on rodent behavior and was very low pressure saleHe was extremely helpful and by far the best salesperson/technician of all the companies I interviewedI signed the contract and was ready to go It was an easy decision to choose Atticare And No, I do not work for them, or have been asked to write a reviewThe company called me the night before to remind me of the appointment on Friday November 27, The workers called me at am and advised that they would be at my house by They showed up on time and with a helpful friendly attitudeThe crew was led by [redacted] and consisted of a total of four technicians [redacted] , ***, [redacted] and [redacted] arrived in a large Box Truck and went right to workThey placed plastic on all walkways in the house and covered the wallsTheir preparation was outstandingThey removed all the old insulation in the attic, vacuumed the complete area with large outdoor industrial vacuumsThere were over bags of insulation and old Ductwork that they removedThey cleaned out old wood and debris that was over years of accumulationThis itself was impressiveAll during the process, [redacted] kept me informed of their progressThey completed the cleanup with small vacuums and removed every last bit of debris and rodent droppingsAt this point I went into the attic and was amazed at what they accomplished The next step was rodent proofing with galvanized wire mesh and expansion foamThey covered in excess of areas(They started in the crawl space under the house, and worked into outdoor areas and finally the attic At this point they took a short break, and I brought them a meal of Barbequed Chicken, Beans, and bread(I believe that it is important to treat workers on your residence as guests) At this point, they were right back to work and disinfected the entire attic, and under the houseThey then started the process of installing R insulation throughout the large attic areaThey completed all this work in hoursWhen they were finished they cleaned up all the inside of the house, outside and all work areas I can only say one word as for the company� Impressive If you are looking for a company that does a star job, they are the one to pickI will be sending this review to the company, [redacted] and ***I have seen many coupons for $ for an attic clean up, and must laughIf you want quality and a first class job pick Atticare covers a company that checks your attic and sets trapsThe old adage you get what you pay for is true I will recommend to my fellow firefighters, Friends and family to use this company in the futureFrom my initial meeting with [redacted] to the end process I am left feeling very positive on my selection of Atticare
Atticare did a fantastic job for us, they called minutes to their arrival, they protected our home as if it were their home, the explained the process all the way through and most importantly they took great care to cover up all exposed access points to keep out unwanted critters from our attic I would absolutely recommend them to others wanting the same type of protection, and insulation in a home The team of three men worked efficiently and were polite the entire time they were in our home They were exactly what we wanted in selecting a company to handle this work for us
Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Dear [redacted] , Please accept our sincere apologies for the inconvenience you may have experienced At AttiCare, we take pride in ensuring our customer's satisfactionWe would like to schedule an appointment for our Handyman to inspect the damages that were caused by one of our team members We will contact the customer directly to scheduled the appointment
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ AttiCare has sent out the images in four different ways( attached in the body of an email, attached images jpg and pdf files with images attached in file, google folder) on four different occasions Mon, Dec 7, at 5:PM, Fri, Dec 11, at 11:AM , Sun, Dec 13, at 11:AM, Tue, Dec 15, at 11:AMIn addition again Wed, Dec 16, at 8:AM after she requested, on our last attempt our office manager [redacted] generated a google folder with images accessible for daysPlease view attached linkCustomer has confirmed she has received the images on our last attempt on Wed, Dec 16, at 8:AM If you have any questions or concerns please contact our office XXX-XXX-XXXX Google Folder Document/ Available for Days https://drive.google.com/folderview?id= [redacted] We have gathered all emails and attachments and images and a timeline of each response to clients request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consider sending the google link with the initial report so that the photos can be accessed and disclose to customers at the time you are hired that they will not be provided with a printed report Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 9, 2016/01/08) */ Dear [redacted] and [redacted] , We apologize for any inconvenience you have experienced with AttiCare Corp, our main priority is customer satisfaction [redacted] , [redacted] and AttiCare Corp has come to a desired resolution for [redacted] and ***Customers has agreed to a refund for the amount of $ After speaking to [redacted] today January 8, a check will be mailed out today Friday January , to [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tom called me days ago & we sorted out differencesHe offered $as good faithAs of today I have not seen this [redacted] Final Business Response / [redacted] (4000, 13, 2016/01/22) */ Dear [redacted] and [redacted] , We have received confirmation from our bank that the checks fund have been cleared and check was depositedIf you have any questions please contact our office at XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 15, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check did arrive & was depositedThe confusion stemmed from lack of communicationBefore submitting my last comment, nine days after they stated their resolution, I still had no mailI called & was told a return call to me would come that dayNothing, no call...no communication so I responded to the Revdex.com in good faithThe check arrived the next dayTen days after speaking with their representativeThank you
our office continues to be in contact with Mrs [redacted] We strive to provide Mrs [redacted] as to all our customer the up most best customer services possiblyAt this time our insurance is handling this case to ensure the best way possible to resolving Mrs [redacted] concerns.?
Hello, I submitted complaint # [redacted] on March Since then, we have discovered additional ways that Atticare mismanaged our insulation job and we have had significant additional costs associated with taking care of our health and safetyI would like to amend our original claim for $to a claim of $We are asking for a full refund for the amount that we paid Atticare for their servicesIn my previous complaint, I went into great detail about the safety protocols that Atticare ignored related to fiberglass safetyI will not reiterate those hereNow I want to point out additional issues: They did not meet their contractural agreement to us, simply ignoring aspects of the work?"such as air sealing?"that the contract said they would doThey did not thoroughly clean and disinfect our attic, as promisedVermiculite insulation was left behindThey were aware of the safety protocols that they should have followed for fiberglass insulation, as their estimator made verbal commitments to us that they would follow these protocolsThey chose not to follow these protocols, presumably to expedite their work and increase their revenueThey disregarded safety protocol for the handling of vermiculite insulation, risking asbestos contamination of our homeThey subjected us to pain and suffering as we dealt with fears about the safety of the air quality in our home, and the implications for our health, due to their sloppy practicesWe moved out of our home for a week while awaiting air quality tests for asbestos, fiberglass particulates, and rat allergensThey covered every air vent in our attic with fiberglass batts, eliminating our attic cross-ventilation and requiring us to hire another company to rectify their workBecause Atticare did not air seal before installing the batts, we have another problem on our hands, as we need to find a way to uncover the air vents without cutting the batts, as cutting them can release fiberglass particulates into our attic and homeWe paid Atticare in full for a job that endangered our health, did not follow their contractural obligations to us, and which required many additional expenses, on our part, to rectify their mistakesWe ask to be refunded what we paid them in fullSincerely, [redacted]
We are submitting this review because of the excellent service and quality of work done to clean our horribly dirty attic, to repair broken or old vents,etc.,and to install new insulation A five man crew worked swiftly and efficiently to get the job done.Each crew member was professional, very considerate of our new home, and politeThey continually updated us on their progress and their explanations of the process were clear and straight forwardWe will not hesitate to recommend this company
I am writing this review after having Atticare finish a very challenging and difficult projectI have been a Firefighter for yearsI have been in many attics and crawlspaces, and must admit that my attic was in need of major TLCMy home was built in It is a Two story Victorian and the attic had rodents, old wood and the insulation was in need of replacement As a member of [redacted] ***, and under [redacted] and the Revdex.com I spent a great deal of time searching for the right companyI obtained Bids for the projectAtticare came out on top for many reasonsFirst off their price was competitiveTheir estimator/Technician [redacted] Meet with me and gave me a history and background on their companyHe then spent minutes in my attic and crawl spaceHe dressed in clean overalls to start the inspectionWhen he came down from the attic he changed into his clean clothes and meet me in my kitchenHe showed my around plus pictures and videos of my atticHe explained Atticare�s process [redacted] was a wealth of knowledge on rodent behavior and was very low pressure saleHe was extremely helpful and by far the best salesperson/technician of all the companies I interviewedI signed the contract and was ready to go It was an easy decision to choose Atticare And No, I do not work for them, or have been asked to write a reviewThe company called me the night before to remind me of the appointment on Friday November 27, The workers called me at am and advised that they would be at my house by They showed up on time and with a helpful friendly attitudeThe crew was led by [redacted] and consisted of a total of four technicians [redacted] , ***, [redacted] and [redacted] arrived in a large Box Truck and went right to workThey placed plastic on all walkways in the house and covered the wallsTheir preparation was outstandingThey removed all the old insulation in the attic, vacuumed the complete area with large outdoor industrial vacuumsThere were over bags of insulation and old Ductwork that they removedThey cleaned out old wood and debris that was over years of accumulationThis itself was impressiveAll during the process, [redacted] kept me informed of their progressThey completed the cleanup with small vacuums and removed every last bit of debris and rodent droppingsAt this point I went into the attic and was amazed at what they accomplished The next step was rodent proofing with galvanized wire mesh and expansion foamThey covered in excess of areas(They started in the crawl space under the house, and worked into outdoor areas and finally the attic At this point they took a short break, and I brought them a meal of Barbequed Chicken, Beans, and bread(I believe that it is important to treat workers on your residence as guests) At this point, they were right back to work and disinfected the entire attic, and under the houseThey then started the process of installing R insulation throughout the large attic areaThey completed all this work in hoursWhen they were finished they cleaned up all the inside of the house, outside and all work areas I can only say one word as for the company� Impressive If you are looking for a company that does a star job, they are the one to pickI will be sending this review to the company, [redacted] and ***I have seen many coupons for $ for an attic clean up, and must laughIf you want quality and a first class job pick Atticare covers a company that checks your attic and sets trapsThe old adage you get what you pay for is true I will recommend to my fellow firefighters, Friends and family to use this company in the futureFrom my initial meeting with [redacted] to the end process I am left feeling very positive on my selection of Atticare
Atticare did a fantastic job for us, they called minutes to their arrival, they protected our home as if it were their home, the explained the process all the way through and most importantly they took great care to cover up all exposed access points to keep out unwanted critters from our attic I would absolutely recommend them to others wanting the same type of protection, and insulation in a home The team of three men worked efficiently and were polite the entire time they were in our home They were exactly what we wanted in selecting a company to handle this work for us