ATW Investments

Complaint: [redacted] I am rejecting this response because: Mr [redacted] is the person on the contract and as the trust for these properties and has information that can help me but refuses to do soHe has not explained anything but the fact he will not help meHe works for this beneficiary and the contract has been breachedHe should be able to relay this to the beneficiary and let him know that the contract is null and void and should be resolved As I mentioned prior to this, the contract states both properties should revert back to me with 100% percent of the interestsI have requested the following from ATW investments and still have not got it: 1) a copy of all the contracts and agreements associated with and for the two houses addressed below: a) [redacted] TX 2) and the status of what ATW investment is doing to to resolve it? 3) who do I contact to dissolve this contract for beach of contract to get ATW investments, [redacted] and their "investor" out of my house and out of my life Regards, [redacted] ***

To Whom It May Concern, My name is Brian Payton I'm the CEO and Founder of ATW Investments in which this compliant is filedIt appears to me that this complaint is misfiledATW Investments does not conduct construction work on homes which appears to be the main basis of the complaintWe do have a sister company American Dream Renovations in which this company is a separate legally filed LLC in the State of TexasIt appears this issue needs to be properly filed with ADR so that it can be fixedI intend to forward this message to [redacted] the CEO of ADR so she can look into it As it concerns the lot complaint that the complaint issuer is referring toThere are two issues Our company is not a surveyor company and as such it was disclosed to the buyers that they could pay for a survey if they wantedThey did notIt was disclosed to them that we did not have a survey on the home to give themSecondly the compliant issuer was given a chance to be removed from the home and have all of their funds returnedWe did this even though we didn't feel we had any obligation to do this but in an attempt at superior customer service we offered this and the client refused Again my company does not handle the construction issues another company does therefore I will leave the compliant to them to answer and ask that this compliant be removed against ATWThe closing issue brought up concerning a property line issue has been answered and I feel this issue has been resolved and ATW is at no fault [redacted] CEOATW Investments Inc

Complaint: [redacted] I am rejecting this response because: Again, for the purpose of this complaint, I will reiterate that ATW Investments sold me a home with a day warranty that they did not respectThey states that they are separate companies, but yet as you see, they have chosen to respond for bothSo are they not the same and equally responsibleMy Warranty that was given to me by ATW Investments, states American Dream Renovations, as well as a email address for all work orders to [email protected] In any event, my home was not given the repairs that were requested on SEVERAL occasions, via phone, email, text and physical visits to the officeI had several conversations with their contractor as wellThe bathroom was pouring out water to the sum of 55,gallons the San Antonio Water Systems estimates, and in spite of my work order requests as you can see, the leaks were not repairedThe bathroom still leaks, because I have been informed there is no piping in the bathroom, something which I clearly requested PRIOR TO the day warranty was up, as you will see in the above conversationsSo, I am forced to leave the water lines to the bathroom OFF which is what their contractor did to solve the "leak", but never FIXED the plumbing.I have videos, photos, letters, emails, texts all that will support my claimIf you only tell me where to submit the rest of these I will as it did not allow for me to above.I too have the work orders, text messages, and emails from various people, as ATW never had the same people respond to requests, that is when they didThere is an Irene, Amanda, Ashley and Andrea who I have spoke to all on several occasions I hope this can help us come to a resolution and mediationI am only asking ATW to make good on their warranty and stop denying they did not know what they did when they hid the fact that the house had no functioning plumbingThe major leak, you will see by my documentation, correlates with the times I made requests, and the reading on my San Antonio Water Systems billing Regards, [redacted]

Here are the facts of this case This transaction was sold to ATW Investments Inc by Winvestments LLC which is not owned by ATW or [redacted] in anywayATW sold its interest in the property years ago to the current ownerI [redacted] am acting as the trustee for the new owner/beneficiaryThe compliant is in its nature made by Mrs [redacted] on numerous fronts and we have already explained that numerous timesThese issues have been explained to Mrs [redacted] many times she just chooses to ignore themATW doesn't own the assetI have never meet [redacted] in my life because she did not sell these investments to me she sold them to Winvestments LLC who then in turned brought me in as a buyer Her claims aren't accurate [redacted]

Complaint: [redacted] I am rejecting this response because:I recieved a text from [redacted] and [redacted] who were at the time employees of Mr [redacted] owner of ATW InvestmentsMr and Mrs [redacted] worked for [redacted] at the time and are the owners of Wininvestmentsthe message explains the Brain is using word play in regards to the issues""Hi [redacted] I can send you whatever file I still haveI will be back on Tuesday afternoon and will touch base then[redacted] is using word play with youHis investors are the ones that purchased the contracts for those housesAnd he services his investorsMy company simply assigned those contracts over to [redacted] and his investors initiallyHis investors are the ones responsible for paying the mortgages or refinancing them out And, being as that they are so heavily invested in those, and the fact that they've had them for more than years, I'm not sure why they would not want to take care of their Investments.I will help you however I can and be in contact with you again on Tuesday afternoon."Regardless of his involvements I still do not have the copies of the contracts or anything else I have requestedIt this point it does not matter what part he took in this I have made several requests for the following:1) a copy of any and all contracts and agreements for: [redacted] **2) a status of anything your company has done or is doing to try to resolve the issue of late payments and foreitures?3) I would also like to know if the contract [redacted] recieved included the pages that show I had a revision clause for the two houses in case of default? if it did not then someone has been fraudulen! and not telling the truth.In order to resolve this complaint the above is what I need, that is allI do want anymore talk from Mr [redacted] just produce the documents! Regards, [redacted] ***

My name is [redacted] CEO of ATW InvestmentsThis compliant is against American Dream Renovations which is a sister company to ATW but the compliant should be correctly made against ADRWith that said after a full investigation of this compliant I can say without doubt that every attempt has been made to rectify this compliant with the originator of itWe have made attempts to go out to the home for set appointments and have the issues mentioned fixedThis payee who made the complaints has canceled or no shown us repeated timesTo be clear if the payee wants the issues fixed we are happy to fix what was contractually agreed as needing fixingHowever at this point because of the repeated issues with the payee not keeping their appointments I will need them to come into our offices and set a meeting time up so we can have no mistakes of communication about the scheduling involved in fixing the issueWe incur costs as a business when we send out our workers to fix issues and the payee is not at the home or cancels the appointment without a proper notice (hours or more) We have been more then accommodating to this payee by having this happen multiple times to usAgain all they have to do to get this taken care of is come to our offices and set a planned date and we will address their issues

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ATW Investments is the owner of said property, since they have the lean on the homeThey even advertise as " owner finance", "FOR SALE - OWNER FINANCE, 850.00?month, 3250.00down - [redacted] 4bed xbath [redacted] They ARE RESPONSIBLE ,for the property at [redacted] Please replace the chain link fence, as it was there since the development of the subdivision, to identify property lines

This compliant is totally inaccurateOur company was hired by the beneficiary of the trust to service the asset which we have doneWe have tried to explain to [redacted] our responsibility in this deal yet she refuses to listenIt is true that I am the trustee of this trust which only means that I am able to work for the beneficiary that owns the trust and the properties she is referring toThis is of course what we have been saying to her already We are working with the end owner to try and successfully resolve this issueWe object to any compliant against our company in this matterWe didn't buy the asset from her originally another company facilitated that transfer and made promises to her that she mentions in her past complaintsWe don't own the asset now either as such we request this compliant be made to reflect the facts in relation to our company [redacted]