Atwill, Troxell & Leigh, P.C.

Roman">Dear
*** ***
Thank
you for taking the time to bring such matters to our attentionWe value your
patronage and certainly want to know if you are dissatisfied in any way
On behalf of our entire team, I would like to apologize for failing to exceed
your expectationsI do not see double charges for these roomsIf you have something showing that you stayed in one room or anything from the hotel, please forward that to us for reviewIt would help if you forward your credit card statement alongPlease forward that to our emailYour satisfaction is important to us and we will be using
the feedback you provided to make improvements to ensure we offer an
exceptional experience for our guests in the future
I look forward to helping you any way we canOur goal is for every guest to be happy with ever aspect their stayI hope that you will consider staying with us again so that we can have another
chance to provide you with a superior experience
Sincerely,
*** ***
General Manager***
***