Roman Dear [redacted] Thank you for taking the time to bring such matters to our attentionWe value your patronage and certainly want to know if you are dissatisfied in any way On behalf of our entire team, I would like to apologize for failing to exceed your expectationsI do not see double charges for these roomsIf you have something showing that you stayed in one room or anything from the hotel, please forward that to us for reviewIt would help if you forward your credit card statement alongPlease forward that to our emailYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future I look forward to helping you any way we canOur goal is for every guest to be happy with ever aspect their stayI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Sincerely, [redacted] General Manager [redacted] / [redacted] Style Definitions */
Roman Dear [redacted] Thank you for taking the time to bring such matters to our attentionWe value your patronage and certainly want to know if you are dissatisfied in any way On behalf of our entire team, I would like to apologize for failing to exceed your expectationsI do not see double charges for these roomsIf you have something showing that you stayed in one room or anything from the hotel, please forward that to us for reviewIt would help if you forward your credit card statement alongPlease forward that to our emailYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future I look forward to helping you any way we canOur goal is for every guest to be happy with ever aspect their stayI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Sincerely, [redacted] General Manager [redacted] / [redacted] Style Definitions */