Mr.[redacted] brought his car to us initially from another shop to replace his fuel tank that the previous shop had diagnosed. We replaced his fuel tank as requested and found the car was still not fixed correctly, at that time we diagnosed the problem for Mr. [redacted] (AT NO CHARGE) as a defective fuel...
level sender (which was under warranty from[redacted] and no cost to Mr. [redacted]) and not the fuel tank as the other shop had informed him. The car was then completed and Mr. [redacted] took delivery of his vehicle and left. Four days later Mr.[redacted] brought his car back to our shop with a check engine light on and the car running sluggish, at that time we diagnosed the check engine light for Mr. [redacted] at NO CHARGE AGAIN as we wanted to help him as he had needlessly replaced his fuel tank at great cost. We found codes for fuel pressure implausibility which at that time we found the car needed an FKP module and pressure sensor. These parts took one week to aquire as they only fit an M5 and M6, after installing the parts Mr. [redacted] took delivery of his car and left. One week later Mr. [redacted] called to inform me that his car was acting up and having the same issues again with the check engine light. As we had replaced everything on the fuel system I knew it would be under warranty with [redacted] and should take about a week to fix at the most as [redacted] might have to order parts again. Mr [redacted] states in his letter that I subcontracted the work out to [redacted], this is untrue and misinformed information. As I used factory [redacted] parts if and when they fail they can ONLY be replaced by a factory authorized [redacted] dealership, as I am an independent I cannot perform these repairs and again to help Mr [redacted] I offered to take his car over to [redacted] for him. Again knowing Mr.[redacted]'s situation we offered to help him as he would be without a vehicle during this time, I offered to cover a rental car for a week while [redacted] warrantied the failed FKP. This agreement was for a basic car at the daily rate of $27.87, Unbenounced to me Mr. [redacted] asked for a rental upgrade to a V8 convertible Ford Mustang which incures a higher daily rate. After one week [redacted] was having problems diagnosing the problem and then ended up with it over two weeks before diagnosing the car and an additional week and a half to aquire the parts. After [redacted] had completed their repairs at no cost to Mr. [redacted] I called him at which time he informed me it would be TWO DAYS before he could pick it up. Upon Mr. [redacted] picking his car up he presented me with a rental bill in excess of $1780, he asked me to reimburse him for the complete bill. I informed him that this bill was not right and as it was late Friday afternoon I would contact him after I spoke to the [redacted] representative. Over the next two weeks I tried to contact the [redacted] official to no avail, finally I did contact him and found that Mr. [redacted] had asked for an upgrade as well as opting for the very costly extra insurance coverage even though he had full coverage on his own policy. I negotiated with the [redacted] representative and got Mr. [redacted]'s bill reduced to around $1200 of which I agreed to pay $535 and of which is almost triple from what I originally agreed to, as one week would cost $194. We DID reimbursed Mr. [redacted] in the amount of $535 and I believe Atwood European has gone out of its way on numerous occasions to help Mr.[redacted] on this problem and numerous others that I have not mentioned in this letter, but can be supplied upon request if needed. As this situation was way out of Atwood Europeans control and the parts used were in fact factory [redacted] parts, no further compensation in warranted.
Mr.[redacted] brought his car to us initially from another shop to replace his fuel tank that the previous shop had diagnosed. We replaced his fuel tank as requested and found the car was still not fixed correctly, at that time we diagnosed the problem for Mr. [redacted] (AT NO CHARGE) as a defective fuel...
level sender (which was under warranty from[redacted] and no cost to Mr. [redacted]) and not the fuel tank as the other shop had informed him. The car was then completed and Mr. [redacted] took delivery of his vehicle and left. Four days later Mr.[redacted] brought his car back to our shop with a check engine light on and the car running sluggish, at that time we diagnosed the check engine light for Mr. [redacted] at NO CHARGE AGAIN as we wanted to help him as he had needlessly replaced his fuel tank at great cost. We found codes for fuel pressure implausibility which at that time we found the car needed an FKP module and pressure sensor. These parts took one week to aquire as they only fit an M5 and M6, after installing the parts Mr. [redacted] took delivery of his car and left. One week later Mr. [redacted] called to inform me that his car was acting up and having the same issues again with the check engine light. As we had replaced everything on the fuel system I knew it would be under warranty with [redacted] and should take about a week to fix at the most as [redacted] might have to order parts again. Mr [redacted] states in his letter that I subcontracted the work out to [redacted], this is untrue and misinformed information. As I used factory [redacted] parts if and when they fail they can ONLY be replaced by a factory authorized [redacted] dealership, as I am an independent I cannot perform these repairs and again to help Mr [redacted] I offered to take his car over to [redacted] for him. Again knowing Mr.[redacted]'s situation we offered to help him as he would be without a vehicle during this time, I offered to cover a rental car for a week while [redacted] warrantied the failed FKP. This agreement was for a basic car at the daily rate of $27.87, Unbenounced to me Mr. [redacted] asked for a rental upgrade to a V8 convertible Ford Mustang which incures a higher daily rate. After one week [redacted] was having problems diagnosing the problem and then ended up with it over two weeks before diagnosing the car and an additional week and a half to aquire the parts. After [redacted] had completed their repairs at no cost to Mr. [redacted] I called him at which time he informed me it would be TWO DAYS before he could pick it up. Upon Mr. [redacted] picking his car up he presented me with a rental bill in excess of $1780, he asked me to reimburse him for the complete bill. I informed him that this bill was not right and as it was late Friday afternoon I would contact him after I spoke to the [redacted] representative. Over the next two weeks I tried to contact the [redacted] official to no avail, finally I did contact him and found that Mr. [redacted] had asked for an upgrade as well as opting for the very costly extra insurance coverage even though he had full coverage on his own policy. I negotiated with the [redacted] representative and got Mr. [redacted]'s bill reduced to around $1200 of which I agreed to pay $535 and of which is almost triple from what I originally agreed to, as one week would cost $194. We DID reimbursed Mr. [redacted] in the amount of $535 and I believe Atwood European has gone out of its way on numerous occasions to help Mr.[redacted] on this problem and numerous others that I have not mentioned in this letter, but can be supplied upon request if needed. As this situation was way out of Atwood Europeans control and the parts used were in fact factory [redacted] parts, no further compensation in warranted.
Mr.[redacted] brought his car to us initially from another shop to replace his fuel tank that the previous shop had diagnosed. We replaced his fuel tank as requested and found the car was still not fixed correctly, at that time we diagnosed the problem for Mr. [redacted] (AT NO CHARGE) as a defective fuel...
level sender (which was under warranty from[redacted] and no cost to Mr. [redacted]) and not the fuel tank as the other shop had informed him. The car was then completed and Mr. [redacted] took delivery of his vehicle and left. Four days later Mr.[redacted] brought his car back to our shop with a check engine light on and the car running sluggish, at that time we diagnosed the check engine light for Mr. [redacted] at NO CHARGE AGAIN as we wanted to help him as he had needlessly replaced his fuel tank at great cost. We found codes for fuel pressure implausibility which at that time we found the car needed an FKP module and pressure sensor. These parts took one week to aquire as they only fit an M5 and M6, after installing the parts Mr. [redacted] took delivery of his car and left. One week later Mr. [redacted] called to inform me that his car was acting up and having the same issues again with the check engine light. As we had replaced everything on the fuel system I knew it would be under warranty with [redacted] and should take about a week to fix at the most as [redacted] might have to order parts again. Mr [redacted] states in his letter that I subcontracted the work out to [redacted], this is untrue and misinformed information. As I used factory [redacted] parts if and when they fail they can ONLY be replaced by a factory authorized [redacted] dealership, as I am an independent I cannot perform these repairs and again to help Mr [redacted] I offered to take his car over to [redacted] for him. Again knowing Mr.[redacted]'s situation we offered to help him as he would be without a vehicle during this time, I offered to cover a rental car for a week while [redacted] warrantied the failed FKP. This agreement was for a basic car at the daily rate of $27.87, Unbenounced to me Mr. [redacted] asked for a rental upgrade to a V8 convertible Ford Mustang which incures a higher daily rate. After one week [redacted] was having problems diagnosing the problem and then ended up with it over two weeks before diagnosing the car and an additional week and a half to aquire the parts. After [redacted] had completed their repairs at no cost to Mr. [redacted] I called him at which time he informed me it would be TWO DAYS before he could pick it up. Upon Mr. [redacted] picking his car up he presented me with a rental bill in excess of $1780, he asked me to reimburse him for the complete bill. I informed him that this bill was not right and as it was late Friday afternoon I would contact him after I spoke to the [redacted] representative. Over the next two weeks I tried to contact the [redacted] official to no avail, finally I did contact him and found that Mr. [redacted] had asked for an upgrade as well as opting for the very costly extra insurance coverage even though he had full coverage on his own policy. I negotiated with the [redacted] representative and got Mr. [redacted]'s bill reduced to around $1200 of which I agreed to pay $535 and of which is almost triple from what I originally agreed to, as one week would cost $194. We DID reimbursed Mr. [redacted] in the amount of $535 and I believe Atwood European has gone out of its way on numerous occasions to help Mr.[redacted] on this problem and numerous others that I have not mentioned in this letter, but can be supplied upon request if needed. As this situation was way out of Atwood Europeans control and the parts used were in fact factory [redacted] parts, no further compensation in warranted.
Mr.[redacted] brought his car to us initially from another shop to replace his fuel tank that the previous shop had diagnosed. We replaced his fuel tank as requested and found the car was still not fixed correctly, at that time we diagnosed the problem for Mr. [redacted] (AT NO CHARGE) as a defective fuel...
level sender (which was under warranty from[redacted] and no cost to Mr. [redacted]) and not the fuel tank as the other shop had informed him. The car was then completed and Mr. [redacted] took delivery of his vehicle and left. Four days later Mr.[redacted] brought his car back to our shop with a check engine light on and the car running sluggish, at that time we diagnosed the check engine light for Mr. [redacted] at NO CHARGE AGAIN as we wanted to help him as he had needlessly replaced his fuel tank at great cost. We found codes for fuel pressure implausibility which at that time we found the car needed an FKP module and pressure sensor. These parts took one week to aquire as they only fit an M5 and M6, after installing the parts Mr. [redacted] took delivery of his car and left. One week later Mr. [redacted] called to inform me that his car was acting up and having the same issues again with the check engine light. As we had replaced everything on the fuel system I knew it would be under warranty with [redacted] and should take about a week to fix at the most as [redacted] might have to order parts again. Mr [redacted] states in his letter that I subcontracted the work out to [redacted], this is untrue and misinformed information. As I used factory [redacted] parts if and when they fail they can ONLY be replaced by a factory authorized [redacted] dealership, as I am an independent I cannot perform these repairs and again to help Mr [redacted] I offered to take his car over to [redacted] for him. Again knowing Mr.[redacted]'s situation we offered to help him as he would be without a vehicle during this time, I offered to cover a rental car for a week while [redacted] warrantied the failed FKP. This agreement was for a basic car at the daily rate of $27.87, Unbenounced to me Mr. [redacted] asked for a rental upgrade to a V8 convertible Ford Mustang which incures a higher daily rate. After one week [redacted] was having problems diagnosing the problem and then ended up with it over two weeks before diagnosing the car and an additional week and a half to aquire the parts. After [redacted] had completed their repairs at no cost to Mr. [redacted] I called him at which time he informed me it would be TWO DAYS before he could pick it up. Upon Mr. [redacted] picking his car up he presented me with a rental bill in excess of $1780, he asked me to reimburse him for the complete bill. I informed him that this bill was not right and as it was late Friday afternoon I would contact him after I spoke to the [redacted] representative. Over the next two weeks I tried to contact the [redacted] official to no avail, finally I did contact him and found that Mr. [redacted] had asked for an upgrade as well as opting for the very costly extra insurance coverage even though he had full coverage on his own policy. I negotiated with the [redacted] representative and got Mr. [redacted]'s bill reduced to around $1200 of which I agreed to pay $535 and of which is almost triple from what I originally agreed to, as one week would cost $194. We DID reimbursed Mr. [redacted] in the amount of $535 and I believe Atwood European has gone out of its way on numerous occasions to help Mr.[redacted] on this problem and numerous others that I have not mentioned in this letter, but can be supplied upon request if needed. As this situation was way out of Atwood Europeans control and the parts used were in fact factory [redacted] parts, no further compensation in warranted.