Atwood Property Management

Though we understand that the decision to not adjust the billing was not favorable to the customer, the circumstances of this case left our hands tiedAPM is not an insurance agentWe do not deal/sell insurance policiesRather, when a resident fails to meet their coverage requirement, their unit is auto-enrolled in a policy that does meet the requirement, and that bill is sent to our officeOur office pays that invoice and then bills back to the customerIf this were a matter of fees/fines, or even any type of income item, we would be able to adjust in a manner that favors the residentHowever, this is a reimbursement charge for a policy which we have already paid on their behalf

Please let us know what type of equipment is still in the apartment I can send someone from our maintenance department to come pick it up right away, or can also contact Fresh Start if it belongs to them The first work order was put into the system on 12/at 4:30pm Most of our staff leaves the office at 5pm, but it was put in as an emergency There was someone at the unit the following day and a 3rd party vendor was called Fresh start and schwickerts were both called again on 12/ We have had numerous no heat issues and they get addressed as they come in The receipts can be emailed as well if coming into the office is more of a nuisance

I am rejecting this response because: Just rejecting the part that Atwood has finished their portion of the job as their maintenance still has equipment in my apartment It is currently sitting in my living room Their response to the situation was not quick since their was a "miscommunication" between the office and maintenance, which no one came to the apartment to check the heat for until nearly hours later and I had to call for a second time to get someone to come out I have phone records to show when I first called There seems to be a lot of miscommunication between staff with this company.I am willing to stop by the office this afternoon after I'm done with work in StPeter to work something out with receipts I just wanted to be sure I had some assistance in coming to a conclusion on this issue as I have not gotten a quick response in the past, if a response at all from Atwood

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12487632, and find that this resolution is satisfactory to me

According to our records, it was not Atwood that failed to do our job as we responded to the work order promptly If Angie wishes to submit copies of her receipts/invoices we will be happy to look into a partial rent credit and/or payment for the vendor work that we would have paid Fresh Start for My direct phone # is [redacted] extand my email is [redacted] Thank you

Communicated with tenant via phone and email, and invited to office to discuss the situation and achieve a mutually amenable solutionThough our staff was engaged by the complainant for the location and retrieval of his drone device, necessary billing adjustments/waivers have been made to rectify the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.There are space heaters and large, green fans. For sure the space heaters were brought in by Maintenance but I'm only guessing the green fans are from the cleaning company. They are currently sitting on the floor in the living room, straight in from the front door

I am rejecting this response because:We had an accepted application that did go throughThe glitch was of a second application that was never finished for another propertyI have an email to confirm thisWe did apply, the application and the payment did go through for the original propertyI have the financial statements to prove this as wellI even contacted the second company and they were saying that Atwood was “double leasing properties due to almost no communication between the management and their agents, as Kristoffer, our liason sent one of our members and email saying he was just informed that day, that he just found out they no longer are responsible for those propertiesI understand and find the argument of “semantics” of Atwood saying they don’t “own” the propertiesWhat they did say is they handed over management to a different companyI may not understand how these things work, but I do not think companies freely give each other management rightsThat some sort of transaction took placeThey may have not said “sold” property management of the property, but they gave it to someone else for some reason

The renter's insurance requirement is a term of the lease signed by the residentTenants are to obtain adequate coverage for their unit (with at least $100,in personal liability and listing the property and the management firm as additionally insured)If a resident fails to obtain the required
insurance, OR fails to provide documentation, OR provides documentation that doesn't cover the aforementioned three terms they are auto-enrolled into a policy with Kato Insurance/RLL (an outside vendor) to ensure coverage is in place.Additionally, this particular resident requested a one month extension, which we typically charge a premium rate for the flexible/short-term lease, but was approvedThis savings alone should have more than covered any difference in Renter's Insurance this tenant feels they were wrongfully charged.Ultimately, the lease clearly identifies the insurance requirement, which the resident signed off onNo billing adjustment will be made as we had to pay RLL for this adequate coverage on the property. *** DAtwood

The property was not "sold", nor did Atwood Property Management ever "own" the property. We are merely a management firm providing leasing services for property owners. At the time of this prospect's initial viewing and application, the property in question was in transition to a new firm. While...

transparency is a key attribute we hope to achieve, there are times when we are unable to disclose all details of real estate transactions due to our legal fiduciary duty to the property owner. The transition period on this property rendered our firm unable to promptly collect and process leases as we need to verify with the new company that they haven't already signed that unit to someone else. Additionally, the prospect's complaint acknowledges that their initial application was never completed on their end, which makes us unable to process said application.Pet policies are not set by Atwood Property Management, but rather are set by the owner/landlord of the property, and can be amended or revised if that owner so chooses. Our firm has no control over the owner's decision on these matters and cannot sway them to "guarantee" any request.

Though we understand that the decision to not adjust the billing was not favorable to the customer, the circumstances of this case left our hands tied. APM is not an insurance agent. We do not deal/sell insurance policies. Rather, when a resident fails to meet their coverage requirement, their unit is auto-enrolled in a policy that does meet the requirement, and that bill is sent to our office. Our office pays that invoice and then bills back to the customer. If this were a matter of fees/fines, or even any type of income item, we would be able to adjust in a manner that favors the resident. However, this is a reimbursement charge for a policy which we have already paid on their behalf.

Please let us know what type of equipment is still in the apartment.  I can send someone from our maintenance department to come pick it up right away, or can also contact Fresh Start if it belongs to them.  The first work order was put into the system on 12/26 at 4:30pm.  Most of our staff leaves the office at 5pm, but it was put in as an emergency.  There was someone at the unit the following day and a 3rd party vendor was called.  Fresh start and schwickerts were both called again on 12/28.  We have had numerous no heat issues and they get addressed as they come in.  The receipts can be emailed as well if coming into the office is more of a nuisance.

Communicated with tenant via phone and email, and invited to office to discuss the situation and achieve a mutually amenable solution. Though our staff was engaged by the complainant for the location and retrieval of his drone device, necessary billing adjustments/waivers have been made to rectify...

the situation.

I am rejecting this response because:
Just rejecting the part that Atwood has finished their portion of the job as their maintenance still has equipment in my apartment.  It is currently sitting in my living room.  Their response to the situation was not quick since their was a "miscommunication" between the office and maintenance, which no one came to the apartment to check the heat for until nearly 24 hours later and I had to call for a second time to get someone to come out.  I have phone records to show when I first called.  There seems to be a lot of miscommunication between staff with this company.I am willing to stop by the office this afternoon after I'm done with work in St. Peter to work something out with receipts.  I just wanted to be sure I had some assistance in coming to a conclusion on this issue as I have not gotten a quick response in the past, if a response at all from Atwood.

Arranged meeting with complainant on the afternoon of Monday, November 6th. After thorough discussion, we came to an agreement/resolution on the matter.

I am rejecting this response because:
I have one lease from you.  Says nothing about renters insuranceI did notice my rent is supposed to be 550 .  Why are you charging me 560 Please explaintalking with the neighbors you have been showing up unexpectedly That is against the law

According to our records, it was not Atwood that failed to do our job as we responded to the work order promptly.  If Angie wishes to submit copies of her receipts/invoices we will be happy to look into a partial rent credit and/or payment for the vendor work that we would have paid Fresh Start...

for.  My direct phone # is [redacted] ext. 279 and my email is [redacted] Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12487632, and find that this resolution is satisfactory to me.