Complaint: ***
I am rejecting this claim by the business because:1) he has consistently lied about the processAn example is that the doors he shows in his pictures are doors that he made, NOT the doors that were contracted forWhat was contracted for was a door manufactured by Patton Door Company of Austin that was a raised panel Maple door with additional trim*** claimed that he had ordered these cabinets from Patton Doors but had filled out the order form incorrectly and there for the doors were made wrongI called Patton Doors and asked them if he had ordered the doorsin fact the ONLY doors EVER ordered from Patton by *** or his company were the display doors he shows to customersThis is a classic bait and switch which he perpetuates on customers.2) his claim that changes were made that did not allow him time to complete the job is completely falseThese changes were made before the first payment was made, which means he had never even purchased the materials to start the jobAll of the schedule for the cabinets in the home were established after we gave him the order with the deposit he required.3) his claim that we ordered extra cabinets is untrue as these are on the print that he was given from the beginning of the job and from which he derived his bid.4) he indeed installed these cabinet doors UNSTAINED in the home so that we could obtain the final inspection from the appraiser to allow closing to be setHe had agreed to come and get them and stain them after the inspection on August 24th and have them stained and reinstalled by the 28th of AugustHe did not show up until the 31st, and took the doors and has not returned themHe is holding them to extort more money from the homeownerIt is possible that the homeowner is going to pay him which will look like they agree with his claims, however they are agreeing under duress not because it is right.5) if *** was going to charge for something extra that he claims he has provided, he should have created a change order document showing that we MADE a change. At no time did he do thisSuggesting that we are at fault for his mismanaging his business processes is untrue.Attached are the only documents that we have been provided for this project, and for which *** has been paidCopies of these payments is available upon requestThis has been the worst experience I have had in years of home building with any trade, and I highly suggest anyone who is considering this company to refrain from doing so
Regards,
*** ***
Complaint: ***
I am rejecting this claim by the business because:1) he has consistently lied about the processAn example is that the doors he shows in his pictures are doors that he made, NOT the doors that were contracted forWhat was contracted for was a door manufactured by Patton Door Company of Austin that was a raised panel Maple door with additional trim*** claimed that he had ordered these cabinets from Patton Doors but had filled out the order form incorrectly and there for the doors were made wrongI called Patton Doors and asked them if he had ordered the doorsin fact the ONLY doors EVER ordered from Patton by *** or his company were the display doors he shows to customersThis is a classic bait and switch which he perpetuates on customers.2) his claim that changes were made that did not allow him time to complete the job is completely falseThese changes were made before the first payment was made, which means he had never even purchased the materials to start the jobAll of the schedule for the cabinets in the home were established after we gave him the order with the deposit he required.3) his claim that we ordered extra cabinets is untrue as these are on the print that he was given from the beginning of the job and from which he derived his bid.4) he indeed installed these cabinet doors UNSTAINED in the home so that we could obtain the final inspection from the appraiser to allow closing to be setHe had agreed to come and get them and stain them after the inspection on August 24th and have them stained and reinstalled by the 28th of AugustHe did not show up until the 31st, and took the doors and has not returned themHe is holding them to extort more money from the homeownerIt is possible that the homeowner is going to pay him which will look like they agree with his claims, however they are agreeing under duress not because it is right.5) if *** was going to charge for something extra that he claims he has provided, he should have created a change order document showing that we MADE a change. At no time did he do thisSuggesting that we are at fault for his mismanaging his business processes is untrue.Attached are the only documents that we have been provided for this project, and for which *** has been paidCopies of these payments is available upon requestThis has been the worst experience I have had in years of home building with any trade, and I highly suggest anyone who is considering this company to refrain from doing so
Regards,
*** ***