Aubin's Building Inspections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The matter was not rectified amicably, but I cannot afford to break a contract in which it IS NOT clearly spelled out what the TRUE fees are for using the serviceI could only listen to their circular logic for so long before I had to return to workThe representative was very friendly, but that does not change the fact that Love Effron needs to be more transparent in their explanation of the ceiling contract to customers BEFORE they agreeIt is not cents per gallon added to the cost of the fuel, but a MUCH higher rate depending on how long you have been a customerThe longer you have been a customer, the more you pay.I will remain a customer ONLY because I cannot afford to break the poorly worded contract
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*
*** *** *** *** *** *** *** ***
*** *** *** * We are in receipt of the correspondence relative to *** *** and would like to address her concerns*** *** met with customer service March *, 2015, to advise that she was moving from the
property associated with her accountWhile a Love Effron customer *** *** was enrolled in our Paygo program which allows the customer to pay for the oil that is delivered as the customer uses it the productWhen a delivery is made, the balance for the delivery is “deferred” and billed back to the account as the product is usedOn March *, 2015, when *** *** met with customer service, she had $in oil that had been delivered to her home and not yet billedThis balance was applied to the account on May **, 2015, leaving a positive balance in that amount on the accountI have reviewed the transactions in detail and *** *** has advised me that she does now understand where the balance is stemming from*** *** account has been settled through a third party agencyAs she and I have discussed, there is a delay in the payments being posted to our internal system from the third party system, but we have confirmed with Sunrise (third party collector) that the account has been paid in fullAs per my December **, conversation with *** ***, all of her concerns have been addressed and resolvedPlease call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, Tiela R*** Customer Service Manager Petro Home Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

February *, *** *** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** ** ***
*** *** We are in receipt of the correspondence relative to *** *** and would like to address her concerns*** *** spoke with Faith on July *,
At that time, *** *** completed the recorded acceptance of a two year ceiling price plan including the terms and conditions of the program and a $early termination fee for cancellation prior to agreed term of the contractI am pleased to advise that this matter was amicably resolved following a conversation with *** *** on February *, 2016. *** *** has agreed to continue the ceiling contract at this timePlease call me at *** if you have any questions or would like to discuss this matter further. Sincerely, Tiela R*** Customer Service Manager Petro Home Services ***